Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,504 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very competative”

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Posted 5 years ago

“Insurance provided at a reasonable price without a load of fuss and paperwork. Whats not to be happy about.”

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Posted 5 years ago

“So far, so good - quote was very reasonable, and all communication has been quick and thorough.”

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Posted 5 years ago

“I was with Performance direct for 3 years, with no issues. Fairly competitive prices. Although, as with a lot of companies these days. You have to ring up to get the best price when it comes to renewal.”

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Posted 5 years ago

Hi Wayne Thank you for sharing your review, we appreciate your feedback. Kind regards Emma Performance Direct

Posted 5 years ago

“Really good when sorting out your cover”

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Posted 5 years ago

“It would have been nice to have been offered some discount on renewal instead of having to phone.”

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Posted 5 years ago

“The person to was knowledgeable and helpful.”

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Posted 5 years ago

“Very affordable and friendly service the only complaint is that the automatic renewal that applies at the end of the year. I hope you will give notice before before applying the automatic renewal.”

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Posted 5 years ago

“Good customer service/best quotes”

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Posted 5 years ago

“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent. Overall setting the policy up exceeds expectations”

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Posted 5 years ago

“insured me. No messing, good price.”

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Posted 5 years ago

“You did "What it said on the Tin"”

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Posted 5 years ago

“Quite easy to arrange my car insurance, all went very well.”

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Posted 5 years ago

“Apart from the usual long wait to speak to someone on the phone the person in question was most helpful”

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Posted 5 years ago

“Have been with the company many years. Trouble free and efficient.”

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Posted 5 years ago

Hi Godfrey Thank you for sharing your experience with us, your loyalty is appreciated. Kind regards Emma Performance Direct

Posted 5 years ago

“Staff very knowledgeable as this was the 1st time we had insured a Campervan and helped us in the process. I am very pleased with the service .”

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Posted 5 years ago

Hi Dennis Thank you for the taking the time to share your feedback. It's great to hear how pleased you are with the service our staff provided when assisting with your campervan insurance. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 5 years ago

“I have been with Performance Direct for a number of years now. I had searched for comprehensive insurance for my MGF which is used as a summer only car with low mileage. This company came up with reasonable deal. The only hastle was supplying proof of the vehicle and myself but it was worth it in the end. Other companies have similar deals but I was happy to stay with them.”

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Posted 6 years ago

“Reliable in renewal, with less sign of price hiking at renewal than other brokers.”

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Posted 6 years ago

“I can't really fault it. Gave me a very acceptable rate when I cribbed at the original offer so no complaints. Will come again.”

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Posted 6 years ago

“Pretty good they reduced my premium this year so that’s a bonus.”

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Posted 6 years ago

Performance Direct is rated 4.5 based on 2,504 reviews