Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four stars only on price thankfully haven’t had to use any of the services or claims process to be able to pass an option..”

Helpful Report

Posted 3 months ago

Hi Peter, Thank you for your 4-star review! We're glad to hear that you found our pricing to be satisfactory. While we hope you won't need to use our services, we're here for you whenever you do. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts! Best wishes, Molly Performance Direct

Posted 3 months ago

“Straight forward and stress free thanks 🙏”

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Posted 3 months ago

Hi there, Thank you for the great 4-star review! We're delighted to hear that you found the process straightforward and stress-free. Your feedback is very much appreciated and motivates us to keep improving! Best wishes, Jess Performance Direct

Posted 3 months ago

“Used the on line help service to ask a few questions and was answered promptly and politely. Reasonable price and am happy to stay with a performance direct.”

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Posted 4 months ago

Hi Nigel, Thank you for the great 4-star review! We’re pleased to hear that our online help service was prompt and polite in answering your questions. It’s wonderful to know you found our pricing reasonable as well. We appreciate your continued support and are here to help whenever you need assistance in the future! Best wishes, Molly Performance Direct

Posted 4 months ago

“Easy to deal with ***”

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Posted 6 months ago

Hi Andrew, Thank you for the great 4-star review! We're pleased to hear that you found us easy to deal with. Your feedback is important to us, and we’re always here to assist you with anything you need. If there's anything we can do to improve your experience further, please let us know! Best, Molly Performance Direct

Posted 6 months ago

“Very competitive, easy to speak and deal with.”

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Posted 6 months ago

Hi, Thank you for the great 4-star review! We're pleased to hear that you found our service competitive and easy to work with. We always aim to make the process as seamless as possible for our valued customers. If there's anything more we can do to earn that fifth star or if you have any questions, feel free to reach out anytime! Kind Regards, Molly Performance Direct

Posted 6 months ago

“Good policy at a good price”

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Posted 6 months ago

Hi, Thank you for your 4-star review! We’re pleased to hear that you found our policy to be good and that the pricing met your expectations. Your feedback inspires us to continue improving our offerings and services. If there's anything more we can assist you with or enhance your experience, please don’t hesitate to let us know. Kind Regards, Molly Performance Direct

Posted 6 months ago

“Good service”

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Posted 7 months ago

Hi, Thank you for your great 4-star review! We’re glad to hear that you received good service from us. Your feedback is important, and we’re always eager to improve and make your experience even better. We appreciate your support and hope to assist you again soon! Kind Regards, Molly Performance Direct

Posted 7 months ago

“It works, that is works”

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Posted 7 months ago

Hi, Thank you for taking the time to leave us and our team a positive review, please don't hesitate to contact us again if you do require any further assistance. Kind Regards Jon Performance Direct

Posted 7 months ago

“Good but unfortunately I am not very technically gifted so I haven't got the hang of the website yet.”

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Posted 7 months ago

Hi, Thank you for your great 4-star review of Performance Direct! We understand that navigating a website can sometimes be challenging, and we appreciate your feedback. If you have any questions or need assistance, our team is here to help you. Kind regards, Emily Performance Direct

Posted 7 months ago

“Excellent service and good prices. However I have two classic cars insured with you and they are rarely used, but I like to keep them insured, and you still charge £40 brokerage charge per car.”

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Posted 7 months ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your support and feedback. Kind regards, Molly Performance Direct

Posted 7 months ago

“This is the first time I have used Performance Direct so I don’t know too much about them. I was pleased with the price they gave me. I asked for the insurance documents to be sent to me by post, but I am still waiting for them ! I am a little disappointed with that.”

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Posted 8 months ago

Hi, Thank you, Stephen, for your 4-star rating of Performance Direct! We appreciate your feedback and are glad to hear that you were pleased with the price we provided. However, we apologize for the delay in sending your insurance documents by post. Kind regards, Molly Performance Direct

Posted 8 months ago

“Had no problems fair price. All good so far 👌”

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Posted 8 months ago

Hi, Thank you, Steven, for your fantastic 4-star rating of Performance Direct! We truly appreciate your feedback and are delighted to hear that you had no issues with us. We strive to provide fair prices and excellent service, and we're thrilled that you found everything to be good so far. Your support means a lot to us! 👌 Kind regards, Molly Performance Direct

Posted 8 months ago

“Was very easy to use”

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Posted 8 months ago

Hi, Thank you so much for your fantastic 4-star rating and review of Performance Direct! We truly appreciate your feedback and are thrilled to hear that our services were easy to use. Kind regards, Molly Performance Direct

Posted 8 months ago

“So far not bad, but still have not had my guaranteed valuation”

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Posted 8 months ago

Hi, Thank you so much for your four-star rating of Performance Direct! We truly appreciate your feedback and are thrilled to hear that you had a positive experience so far. Kind regards, Molly Performance Direct

Posted 8 months ago

“Good easy process”

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Posted 8 months ago

Hi, Thank you so much for taking the time to rate our services at Performance Direct with four stars. We greatly appreciate your feedback and support! Kind regards, Molly Performance Direct

Posted 8 months ago

“Everything went smoothly online easy enough to download the insurance certificate and documents. But I did have problems printing them out, some text came out as light grey, almost unreadable. One phone call and they were put in the to me, first class service.”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for taking the time to leave us a wonderful 4-star rating for Performance Direct. We truly appreciate your feedback. We are glad to hear that your overall experience with us went smoothly online and that you found downloading the insurance certificate and documents to be easy. Kind regards, Molly Performance Direct

Posted 9 months ago

“Service was ok but some difficulties were initially experienced accessing my policy details on line.”

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Posted 9 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We appreciate your feedback and are glad to hear that you found our service to be satisfactory. Kind regards, Molly Performance Direct

Posted 9 months ago

“So far so good. Got the best price for my insurance renewal with these guys. 4 stars as I haven't needed to claim, so I don't know for sure how good they are. Hopefully I won't need to. I did report 2 minor problems with my policy which I was told would make no difference and that the operative would correct in August. I received an email to the same, but still no confirmation of the correction being made. Again adding to the rating of 4 stars 🌟”

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Posted 10 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We really appreciate your kind feedback and are thrilled to hear that you found the best price for your insurance renewal with us. Kind Regards Jon Performance Direct

Posted 10 months ago

“Very good price 👌”

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Posted 10 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We truly appreciate your feedback and support. It's great to hear that you found our prices to be very good. We strive to provide our customers with excellent service and competitive prices, and your kind words mean a lot to us. Kind regards, Molly Performance Direct

Posted 10 months ago

“Good price. Beat my renewal with last company well done”

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Posted 10 months ago

Hi, Thank you so much, Ian, for your fantastic 4-star rating of Performance Direct! We sincerely appreciate your feedback and are thrilled to hear that we were able to provide you with a good price that beat your previous company's renewal. Kind regards, Molly Performance Direct

Posted 10 months ago

Performance Direct is rated 4.5 based on 2,502 reviews