“Took payment and then informed me that I needed a 'telephone interview' (presumably to record the answers I had given originally). The documents were withheld as I was then asked to prove the car was in my garage overnight by sending photographs to them - and also that it was my garage, at my house and not a friends. I was working away at the time and couldn't get back home to do the photos. My wife wouldn't use the car as she hadn't seen the insurance documents and was afraid of getting stopped by the police. I wanted to cancel the insurance but was told I would have to pay a cancellation fee! Be aware that these insurers will take your money before they tell you about the hurdles you have to jump over. Been insuring cars for 40 years and never had these complications so won't be re-insuring next year.”
“I used Performance Direct to insure my camper van, I found the price of my quote fair and am impressed that on the occasions I have phoned them they have answered my call within a minute, no listening to music and waiting for 20 minutes to speak to an advisor. The advisors I have spoken to have been friendly and easy to speak to. I recently cancelled my camper van insurance as I’ve now sold it, the process was hassle free and I received my refund quickly. I’d highly recommend this company, I can honestly say they’re the best I’ve dealt with.”
“Initial quote was good, but when I changed vehicle price shot up considerably. I had expected a price increase but compared to other insurers was much more expensive. Needless to say I will be shopping around next year!”
“Only 3 stars as it took a very long time to get through on the phone to renew my policy. It would have been one star if it wasn't for the excellent service I received once I did manage to get a reply. I would suggest more staff to cope with demand. Covid could be causing staff problems but it took me five attempts at various times and days before I could speak to someone. Next year I may well try elsewhere which is a shame as I've been with this broker a number of years”
“Poor response to issues and lax attitude to reimbursing promised refund. Shockingly expensive to change from one car to another of same make model and age.”
“Never had a problem with performance direct. Had to change my insurance over to a new vehicle last year and thought it would be a bit of a faff on.... boy was I wrong all done in around 3 minutes! Super efficient can’t fault them! :-)”
