Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The inclusive & very competitive price for various benefits is a winner for me! Thankfully I've not needed to make a claim but the setting up of my policy, the ease of use on the app to view my documents & all communication thus far have been great. Thank you.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to review us we are delighted to know you are satisfied with our online services when setting up your policy. Kind regards, Molly Performance Direct

Posted 1 year ago

“yes happy with service”

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Posted 1 year ago

Hi, Thank you for the positive review, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

“Everything done on line, so quite easily arranged. Obviously disappointed by the rise in cost”

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Posted 1 year ago

Hi, We are so pleased to know you are happy with the online renewal service, your positive feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

“Only problem my Doc,s didn,t on appear on my computer untill I rang to get it sorted.”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

“Service was adequate .”

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Posted 1 year ago

Hi, We appreciate the time taken to leave this positive review and are happy to know you are satisfied with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Have insured my 4 cars with Performance for the past number of years. This year I've already insured one but the one due nie leapt in price from £97 -£220!! As a result I found a cheaper insurer - Carol Nash.”

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Posted 1 year ago

Hi, Thank you for reviewing us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

“Very good price.”

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Posted 1 year ago

Hi, Thank you we appreciate the time taken to leave this review and are glad to know you are pleased with the premium we have offered. Kind regards, Molly Performance Direct

Posted 1 year ago

“all good so far”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, we are delighted to know your satisfied with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Great service but a little more expensive than some”

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Posted 1 year ago

Hi, We are glad to know that you are happy with our service, thank you for sharing this review with us. Kind regards, Molly Performance Direct

Posted 1 year ago

“Very efficient and great value”

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Posted 1 year ago

Hi, We are glad to know you are pleased with the service and are happy to hear of your positive experience. Kind regards, Molly Performance Direct

Posted 1 year ago

“A competitive price for a classic car with slightly more cover than the competition. My documents were sent swiftly. I hope I'll never need to test how they perform for a claim!”

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Posted 1 year ago

Hi, Thank you for reviewing your positive experience with us, we are glad to know your are satisfied with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Efficient service”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, we are very happy that you are pleased with the service from our team. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good but had to take pictures of my garage and pictures of my car in the garage within a certain amount of days and only found out once I had left the country so was a hassle to sort and had to email back and forth to resolve.”

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Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

“No problem with getting insurance performance good and to the point thanks”

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Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Quite easy to move around the site.”

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Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“I contacted your help desk by phone as details on my policy were incorrect, the type of immobilizer was clearly not a Mercedes immobilizer fitted as standard in a Ford Mustang and the details of a previous claim were also incorrect the person that answered said neither needed changing which seemed strange to me!”

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Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Easy to do on line.”

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Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a positive review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Insurance is generally bought on the basis of price and this was the most competitive price on this occasion. It took a while for my docume to and details to appear on the app and of course its only when you claim that you discover how good an Insurer really is.”

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Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Thank you - my insurance re newal was surprising . I knew nothing about the new rate you were charging , money was taken from my account under another trading name ,causing some concerns and an investigation from Barclays . Your e mail arrived after You had taken the money from my account , enabling the link .”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear your happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good, efficient service”

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Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a 4 star review and are delighted to hear you are pleased with the service. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,502 reviews