Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,685 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,685 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good but unfortunately I am not very technically gifted so I haven't got the hang of the website yet.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your great 4-star review of Performance Direct! We understand that navigating a website can sometimes be challenging, and we appreciate your feedback. If you have any questions or need assistance, our team is here to help you. Kind regards, Emily Performance Direct

Posted 1 year ago

“Excellent service and good prices. However I have two classic cars insured with you and they are rarely used, but I like to keep them insured, and you still charge £40 brokerage charge per car.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your support and feedback. Kind regards, Molly Performance Direct

Posted 1 year ago

“This is the first time I have used Performance Direct so I don’t know too much about them. I was pleased with the price they gave me. I asked for the insurance documents to be sent to me by post, but I am still waiting for them ! I am a little disappointed with that.”

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Posted 1 year ago

Hi, Thank you, Stephen, for your 4-star rating of Performance Direct! We appreciate your feedback and are glad to hear that you were pleased with the price we provided. However, we apologize for the delay in sending your insurance documents by post. Kind regards, Molly Performance Direct

Posted 1 year ago

“Had no problems fair price. All good so far 👌”

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Posted 1 year ago

Hi, Thank you, Steven, for your fantastic 4-star rating of Performance Direct! We truly appreciate your feedback and are delighted to hear that you had no issues with us. We strive to provide fair prices and excellent service, and we're thrilled that you found everything to be good so far. Your support means a lot to us! 👌 Kind regards, Molly Performance Direct

Posted 1 year ago

“Was very easy to use”

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Posted 1 year ago

Hi, Thank you so much for your fantastic 4-star rating and review of Performance Direct! We truly appreciate your feedback and are thrilled to hear that our services were easy to use. Kind regards, Molly Performance Direct

Posted 1 year ago

“So far not bad, but still have not had my guaranteed valuation”

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Posted 1 year ago

Hi, Thank you so much for your four-star rating of Performance Direct! We truly appreciate your feedback and are thrilled to hear that you had a positive experience so far. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good easy process”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate our services at Performance Direct with four stars. We greatly appreciate your feedback and support! Kind regards, Molly Performance Direct

Posted 1 year ago

“Everything went smoothly online easy enough to download the insurance certificate and documents. But I did have problems printing them out, some text came out as light grey, almost unreadable. One phone call and they were put in the to me, first class service.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a wonderful 4-star rating for Performance Direct. We truly appreciate your feedback. We are glad to hear that your overall experience with us went smoothly online and that you found downloading the insurance certificate and documents to be easy. Kind regards, Molly Performance Direct

Posted 1 year ago

“Service was ok but some difficulties were initially experienced accessing my policy details on line.”

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Posted 1 year ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We appreciate your feedback and are glad to hear that you found our service to be satisfactory. Kind regards, Molly Performance Direct

Posted 1 year ago

“So far so good. Got the best price for my insurance renewal with these guys. 4 stars as I haven't needed to claim, so I don't know for sure how good they are. Hopefully I won't need to. I did report 2 minor problems with my policy which I was told would make no difference and that the operative would correct in August. I received an email to the same, but still no confirmation of the correction being made. Again adding to the rating of 4 stars 🌟”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We really appreciate your kind feedback and are thrilled to hear that you found the best price for your insurance renewal with us. Kind Regards Jon Performance Direct

Posted 1 year ago

“Very good price 👌”

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Posted 1 year ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We truly appreciate your feedback and support. It's great to hear that you found our prices to be very good. We strive to provide our customers with excellent service and competitive prices, and your kind words mean a lot to us. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good price. Beat my renewal with last company well done”

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Posted 1 year ago

Hi, Thank you so much, Ian, for your fantastic 4-star rating of Performance Direct! We sincerely appreciate your feedback and are thrilled to hear that we were able to provide you with a good price that beat your previous company's renewal. Kind regards, Molly Performance Direct

Posted 1 year ago

“Renewal process was fine other than having to search in the attached documents to find the renewal premium. It could have been communicated in the headline emails / texts rather than just in the schedule document.”

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Posted 1 year ago

Hi, Thank you for taking the time to rate Performance Direct with 4 stars. We truly appreciate your feedback and are glad to hear that you had a positive experience with the renewal process. We apologize for any inconvenience caused by having to search for the renewal premium in the attached documents. Your suggestion of including this information in the headline emails/texts is noted and will be taken into consideration for future improvements. Kind regards, Molly Performance Direct

Posted 1 year ago

“Price went up £70% but still competitive. Noted that broker commission was £30% of the total cost.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your feedback and can confirms it has been passed onto the appropriate department managers. Kind regards, Molly Performance Direct

Posted 1 year ago

“Just an issue with wrong details on paperwork, soon sorted. Like the idea of having all details in an app on my phone in case of emergency.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct! We truly appreciate your feedback. We're glad to hear that you found our service satisfactory. We apologize for the issue with the paperwork, but we're pleased that it was quickly resolved. Kind regards, Molly Performance Direct

Posted 1 year ago

“Fast efficient and good price”

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Posted 1 year ago

Hi, Thank you so much for giving Performance Direct a four-star rating! We truly appreciate your feedback and are delighted to hear that you found our service to be fast, efficient, and offering a good price. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good price.”

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Posted 1 year ago

Hi, Thank you for taking the time to give Performance Direct a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our prices to be good. Your satisfaction is our top priority, and we are committed to providing excellent service at competitive rates. Kind regards, Molly Performance Direct

Posted 1 year ago

“The only criticism I’d like to make is I found it a little bit annoying that My note claim bonus record was difficult to find from my previous insurer after numerous emails. I finally managed to find the insurer and forward my details to the company apart from that I’mhappy with the services provided.”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your feedback and are delighted to hear that you have been satisfied with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

“Everything was straight forward.”

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Posted 1 year ago

Hi, Thank you so much for awarding Performance Direct with a fantastic 4-star rating! We truly appreciate your kind feedback and your support. Our team works hard to ensure that our customers have a smooth and hassle-free experience, and it's always delightful to hear when we've succeeded. Kind regards, Molly Performance Direct

Posted 1 year ago

“After a long queue to get through on the phone, the service was excellent. I think I spoke to a lady called Linda who was very competent and explained everything I needed.”

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Posted 1 year ago

Hi, Thank you, for your 4-star rating of Performance Direct! We appreciate your feedback and are thrilled to hear that you found our service excellent. We apologize for the long queue you experienced on the phone, but we're glad that Linda, our competent representative, was able to assist you and explain everything you needed. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.6 based on 2,685 reviews