“Helpful staff who gave a good explanation of the cover available as well as exclusions. The premium was fairly reasonable premium but cancellation charges are punitive - fortunately, I haven't needed to cancel!”
Hi Karen,
Thank you for your kind 4-star review! We're glad to hear that our staff was helpful in explaining the coverage and exclusions. We strive to offer competitive premiums, but we understand your concerns about the cancellation charges. Your feedback is invaluable to us, and we appreciate you sharing your thoughts! We hope to assist you again in the future.
Best wishes,
Molly
Performance Direct
“Very good overall. Made a few minor typos in the body of the policy but that was put right quickly. Friendly, helpful staff and not too long waits over the phone. Reasonable rates too, so would use again.”
Hi Mitchell,
Thank you for your kind 4-star review! We’re glad to hear that our team was friendly and helpful, and we appreciate your understanding regarding the minor typos – we always aim for accuracy and are happy to correct any issues promptly. It's great to know that our rates met your expectations, and we look forward to assisting you again in the future!
Best wishes,
Molly
Performance Direct
Hi David,
Thank you for your great 4-star review! We’re delighted to hear that you found it easy to get quotes from us. Making the process simple and efficient for our customers is what we strive for. We truly appreciate your feedback and hope to serve you again in the future!
Best wishes,
Jess
Performance Direct
Hi Peter,
Thank you for your 4-star review! We're glad to hear that you found our pricing to be satisfactory. While we hope you won't need to use our services, we're here for you whenever you do. Your feedback is valuable to us, and we appreciate you taking the time to share your thoughts!
Best wishes,
Molly
Performance Direct
Hi there,
Thank you for the great 4-star review! We're delighted to hear that you found the process straightforward and stress-free. Your feedback is very much appreciated and motivates us to keep improving!
Best wishes,
Jess
Performance Direct
“Used the on line help service to ask a few questions and was answered promptly and politely. Reasonable price and am happy to stay with a performance direct.”
Hi Nigel,
Thank you for the great 4-star review! We’re pleased to hear that our online help service was prompt and polite in answering your questions. It’s wonderful to know you found our pricing reasonable as well. We appreciate your continued support and are here to help whenever you need assistance in the future!
Best wishes,
Molly
Performance Direct
Hi Andrew,
Thank you for the great 4-star review! We're pleased to hear that you found us easy to deal with. Your feedback is important to us, and we’re always here to assist you with anything you need. If there's anything we can do to improve your experience further, please let us know!
Best,
Molly
Performance Direct
Hi,
Thank you for the great 4-star review! We're pleased to hear that you found our service competitive and easy to work with. We always aim to make the process as seamless as possible for our valued customers. If there's anything more we can do to earn that fifth star or if you have any questions, feel free to reach out anytime!
Kind Regards,
Molly
Performance Direct
Hi,
Thank you for your 4-star review! We’re pleased to hear that you found our policy to be good and that the pricing met your expectations. Your feedback inspires us to continue improving our offerings and services. If there's anything more we can assist you with or enhance your experience, please don’t hesitate to let us know.
Kind Regards,
Molly
Performance Direct
Hi,
Thank you for your great 4-star review! We’re glad to hear that you received good service from us. Your feedback is important, and we’re always eager to improve and make your experience even better. We appreciate your support and hope to assist you again soon!
Kind Regards,
Molly
Performance Direct
Hi,
Thank you for taking the time to leave us and our team a positive review, please don't hesitate to contact us again if you do require any further assistance.
Kind Regards
Jon
Performance Direct
Hi,
Thank you for your great 4-star review of Performance Direct! We understand that navigating a website can sometimes be challenging, and we appreciate your feedback. If you have any questions or need assistance, our team is here to help you.
Kind regards,
Emily
Performance Direct
“Excellent service and good prices. However I have two classic cars insured with you and they are rarely used, but I like to keep them insured, and you still charge £40 brokerage charge per car.”
Hi,
Thank you so much for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your support and feedback.
Kind regards,
Molly
Performance Direct
“This is the first time I have used Performance Direct so I don’t know too much about them. I was pleased with the price they gave me.
I asked for the insurance documents to be sent to me by post, but I am still waiting for them !
I am a little disappointed with that.”
Hi,
Thank you, Stephen, for your 4-star rating of Performance Direct! We appreciate your feedback and are glad to hear that you were pleased with the price we provided. However, we apologize for the delay in sending your insurance documents by post.
Kind regards,
Molly
Performance Direct
Hi,
Thank you, Steven, for your fantastic 4-star rating of Performance Direct! We truly appreciate your feedback and are delighted to hear that you had no issues with us. We strive to provide fair prices and excellent service, and we're thrilled that you found everything to be good so far. Your support means a lot to us! 👌
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for your fantastic 4-star rating and review of Performance Direct! We truly appreciate your feedback and are thrilled to hear that our services were easy to use.
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for your four-star rating of Performance Direct! We truly appreciate your feedback and are thrilled to hear that you had a positive experience so far.
Kind regards,
Molly
Performance Direct
Hi,
Thank you so much for taking the time to rate our services at Performance Direct with four stars. We greatly appreciate your feedback and support!
Kind regards,
Molly
Performance Direct
“Everything went smoothly online easy enough to download the insurance certificate and documents. But I did have problems printing them out, some text came out as light grey, almost unreadable. One phone call and they were put in the to me, first class service.”
Hi,
Thank you so much for taking the time to leave us a wonderful 4-star rating for Performance Direct. We truly appreciate your feedback. We are glad to hear that your overall experience with us went smoothly online and that you found downloading the insurance certificate and documents to be easy.
Kind regards,
Molly
Performance Direct
Hi,
Thank you for taking the time to rate Performance Direct with four stars. We appreciate your feedback and are glad to hear that you found our service to be satisfactory.
Kind regards,
Molly
Performance Direct
English