Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Renewal process was fine other than having to search in the attached documents to find the renewal premium. It could have been communicated in the headline emails / texts rather than just in the schedule document.”

Helpful Report

Posted 10 months ago

Hi, Thank you for taking the time to rate Performance Direct with 4 stars. We truly appreciate your feedback and are glad to hear that you had a positive experience with the renewal process. We apologize for any inconvenience caused by having to search for the renewal premium in the attached documents. Your suggestion of including this information in the headline emails/texts is noted and will be taken into consideration for future improvements. Kind regards, Molly Performance Direct

Posted 10 months ago

“Price went up £70% but still competitive. Noted that broker commission was £30% of the total cost.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your feedback and can confirms it has been passed onto the appropriate department managers. Kind regards, Molly Performance Direct

Posted 10 months ago

“Just an issue with wrong details on paperwork, soon sorted. Like the idea of having all details in an app on my phone in case of emergency.”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Performance Direct! We truly appreciate your feedback. We're glad to hear that you found our service satisfactory. We apologize for the issue with the paperwork, but we're pleased that it was quickly resolved. Kind regards, Molly Performance Direct

Posted 10 months ago

“Fast efficient and good price”

Helpful Report

Posted 10 months ago

Hi, Thank you so much for giving Performance Direct a four-star rating! We truly appreciate your feedback and are delighted to hear that you found our service to be fast, efficient, and offering a good price. Kind regards, Molly Performance Direct

Posted 10 months ago

“Good price.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to give Performance Direct a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our prices to be good. Your satisfaction is our top priority, and we are committed to providing excellent service at competitive rates. Kind regards, Molly Performance Direct

Posted 10 months ago

“The only criticism I’d like to make is I found it a little bit annoying that My note claim bonus record was difficult to find from my previous insurer after numerous emails. I finally managed to find the insurer and forward my details to the company apart from that I’mhappy with the services provided.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to leave us a 4-star rating for Performance Direct. We truly appreciate your feedback and are delighted to hear that you have been satisfied with our services. Kind regards, Molly Performance Direct

Posted 10 months ago

“Everything was straight forward.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for awarding Performance Direct with a fantastic 4-star rating! We truly appreciate your kind feedback and your support. Our team works hard to ensure that our customers have a smooth and hassle-free experience, and it's always delightful to hear when we've succeeded. Kind regards, Molly Performance Direct

Posted 11 months ago

“After a long queue to get through on the phone, the service was excellent. I think I spoke to a lady called Linda who was very competent and explained everything I needed.”

Helpful Report

Posted 11 months ago

Hi, Thank you, for your 4-star rating of Performance Direct! We appreciate your feedback and are thrilled to hear that you found our service excellent. We apologize for the long queue you experienced on the phone, but we're glad that Linda, our competent representative, was able to assist you and explain everything you needed. Kind regards, Molly Performance Direct

Posted 11 months ago

“Very good and efficient and clear information.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your feedback and are thrilled to hear that our services were very good and efficient with clear information. Kind regards, Molly Performance Direct

Posted 11 months ago

“good price and service never had to use the claim department and hopefully never bwill”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for your positive review of Performance Direct. We truly appreciate your feedback and are thrilled to hear that you found our services to be of good quality and reasonably priced. If you ever need any assistance in the future or have any questions, please don't hesitate to reach out. We're here to help. Kind Regards Jon Performance Direct

Posted 11 months ago

“Always been very pleased with your service”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for awarding Performance Direct with a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you have always been pleased with our service. Our team works tirelessly to ensure that we provide the best customer experience possible, so your kind words mean a lot to us. Kind regards, Molly Performance Direct

Posted 11 months ago

“Very copetitive prices.”

Helpful Report

Posted 11 months ago

Hi, Thank you for taking the time to rate Performance Direct with four stars. We truly appreciate your feedback and support. We are thrilled to hear that you found our prices to be very competitive. At Performance Direct, we strive to offer our customers the best possible rates without compromising on quality or customer service. Your satisfaction is our top priority, and we're delighted to know that we hit the mark. Kind regards, Molly Performance Direct

Posted 11 months ago

“Really easy to deal with online, documents arrived electronically! The only reason not given 5 stars is that you only find out how good your insurer really is when you need to make a claim”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for your 4-star rating of Performance Direct. We are thrilled to hear that you found our online process easy to use and that your documents were promptly delivered electronically. We appreciate your honesty in not awarding us a perfect score, as we also believe that the true measure of an insurer's quality is revealed when it comes to making a claim. We thank you for choosing our services. Kind Regards, Molly Performance Direct

Posted 11 months ago

“I am a new customer, and I found a price for insuring my car for 12 months most reasonable,in fact, it was the lowest price of any other insurance company.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to rate Performance Direct with four stars! We truly appreciate your feedback and are thrilled to hear about your positive experience as a new customer. Kind regards, Molly Performance Direct

Posted 11 months ago

“Find. It. A good. Service. Great”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for taking the time to rate Performance Direct with four stars! We truly appreciate your feedback and are thrilled to hear that you found our service to be great. It's always our goal to provide customers like you with a top-notch experience and we're glad to see that we met your expectations. We value your support and look forward to serving you again in the future. Kind Regards, Jess Performance Direct

Posted 1 year ago

“Very good service 👏”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with four stars. We genuinely appreciate your feedback and are thrilled to hear that you had a positive experience with our service. Your support means a lot to us! Kind Regards, Jess Performance Direct

Posted 1 year ago

“No fuss. Good service”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We appreciate your feedback and are delighted to hear that you found our service to be efficient and hassle-free. At Performance Direct, we strive to deliver a seamless experience to our valued customers, and your kind words affirm our efforts. Best regards, Molly Performance Direct

Posted 1 year ago

“Easy to use website Well priced”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review, our team strive to offer the best possible service at a competitive price. Your review is much appreciated. Kind Regards Jon Performance Direct

Posted 1 year ago

“Ended up going for another year with Performance direct as the renewal price was so competitive, despite the fact I nearly went with someone else as I requested a renewal quote a month before due date and it was more than most competitors! How does that work? Anyway, alls well that ends well.”

Helpful Report

Posted 1 year ago

Hi, We are thrilled to hear you have chosen to renew with us for another year, we look forward to another year of service. Kind Regards Jon Performance Direct

Posted 1 year ago

“All good, thanks”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your positive review with us, we are pleased to hear you are happy with our services. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,502 reviews