Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.53

4.5 Rating 2,502 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.5

Based on 2,502 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Performance Direct 5 star review on 24th November 2024

Antony Whatley Antony Whatley

Performance Direct 5 star review on 13th November 2024

Ivan Lovegrove Ivan Lovegrove

Performance Direct 5 star review on 16th October 2024

Judith Terry Judith Terry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly until I downloaded the app. I was unable to view my documents on it. I contacted the helpline and they were very helpful and emailed me the documents straight away. All in all a good service.”

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Posted 1 year ago

Hi, Thank you so much for your 4-star review of Performance Direct Insurance Services! We truly appreciate your feedback and are thrilled to know that you found our service to be very helpful. Kind regards, Molly Performance Direct

Posted 1 year ago

“I had rang you and you managed to get more insurance down thank you”

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Posted 1 year ago

Hi, Thank you, we appreciate the time taken to share this review with us. We are so pleased to know that we were able to requote you at a cheaper price and that you are renewing with us for another year. We hope to continue providing you with a helpful service. Kind regards, Molly Performance Direct

Posted 1 year ago

“Albeit, an increase of the premium this year was anticipated, I did not budget for the sum that was quoted! Given the vehicle details and my own personal circumstances remain as they did for last year, a 25% rise was a surprise. Happy with the same level of professional service that Performance has consistently delivered and of course, the Tracker UK security is most reassuring.”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your positive feedback! We understand that the increase in premium was unexpected, and we apologize for any inconvenience it may have caused. We strive to provide fair and competitive pricing based on your vehicle details and personal circumstances. Best regards, Molly Performance Direct

Posted 1 year ago

“No problem with the insurance renewal which i was dreading . Easy and straightforward . Will get quotes for other things when required .”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars. We greatly appreciate your positive feedback and are thrilled to hear that you had an easy and straightforward experience with your insurance renewal. Kind regards, Molly Performance Direct

Posted 1 year ago

“Helpful on the phone to discuss my renewal”

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Posted 1 year ago

Hi, Thank you so much for your 4-star rating of Performance Direct! We truly appreciate your feedback and are delighted to hear that you found our team helpful on the phone during your renewal process. Our aim is to always provide excellent customer service, and we're glad to know that we were able to assist you effectively. Kind regards, Molly Performance Direct

Posted 1 year ago

“Good service hope to be as good next year.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your 4-star rating of Performance Direct! We appreciate your feedback and are thrilled to hear that you had a positive experience with our company. Kind regards, Molly Performance Direct

Posted 1 year ago

“it can take a lot of time some days for somebody to answer the phone”

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Posted 1 year ago

Hi, Thank you so much for taking the time to give Performance Direct a 4-star rating! We truly appreciate your feedback and support. We understand that sometimes it can take a bit longer for someone to answer the phone, especially on busier days. We sincerely apologize for any inconvenience caused by this delay. Kind regards, Molly Performance Direct

Posted 1 year ago

“Insured van very easily and very helpful”

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Posted 1 year ago

Hi, We are delighted to hear it was an easy and straight forward process to insure with us, we appreciate the time taken to leave us a positive review. Kind Regards Jon Performance Direct

Posted 1 year ago

“Mostly pretty good. My only suggestion is, when you send me an email to renew, PLEASE TELL ME WHAT VEHICLE YOU ARE TALKING ABOUT! Some people have more than 1 you know ...... Otherwise would have been 5 stars”

Helpful Report

Posted 1 year ago

Hi, We are thrilled to hear you have chosen to renew with us for another year and look forward to another year of service. Kind Regards Jon Performance Direct

Posted 1 year ago

“Very easy to insure my Van. Easy to use app”

Helpful Report

Posted 1 year ago

Hi, We are happy to hear it was an easy and straightforward process to insure with us. Our team strive to offer the best possible service at the most competitive price. Kind Regards Jon Performance Direct

Posted 1 year ago

“I had to phone again to have my documents sent to me, otherwise 5 stars..”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to rate Performance Direct with 4 stars! We genuinely appreciate your kind feedback and it's great to hear that you had a positive experience with us. For any further assistance with the documents please don't hesitate to contact us via our website. Kind regards, Molly Performance Direct

Posted 1 year ago

“Great customer service”

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Posted 1 year ago

Hi, We are thrilled to hear our team were able to help and assist in anyway possible. Our team strive to offer the best possible service at the most competitive rates. Thank you for taking the time to leave us a positive review. Kind Regards Jon Performance Direct

Posted 1 year ago

“The person that I spoke to was very informative and helpful and explained everything throughly throughout our conversation.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review. Our team strive to offer the best possible service and we are thrilled to hear they were able to assist and help in any way possible. Please don't hesitate to contact us again with any queries or questions you may have. Kind Regards Jon Performance Direct

Posted 1 year ago

“Answered any questions I had. Competitive renewal price.”

Helpful Report

Posted 1 year ago

Hi, Thank you, we appreciate the time taken to leave us a review and are thrilled to know you are pleased with the renewal premium we have offered. Kind regards, Molly Performance Direct

Posted 1 year ago

“Satisfied with service”

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Posted 1 year ago

Hi, We appreciate the time taken to leave us a positive review and are thrilled to hear our service met your standards. Kind Regards Jon Performance Direct

Posted 1 year ago

“New to Performance Direct. Good prices, so far no problems”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review. We are happy to hear it has been an easy and straight forward soo far with us. Kind Regards Jon Performance Direct

Posted 1 year ago

“Good service , however at renewal time last year you automatically renew my policy,as it was my payment didn’t go through due to my card had been cloned so my card number had changed, rather than contact me you just didn’t re insure me .unaware to myself I drove around for a year with insurance.this could have had no end of problems ( loss of license, stolen car , accident etc ) no explanation given to me this year why this slipped through the net without contacting me , other than that good service”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review and we are thrilled to hear you have chosen to renew with us for another year. We look forward to another year of service. Kind Regards Jon Performance Direct

Posted 1 year ago

“no problem obtaining new ins cover for my bike.”

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Posted 1 year ago

Hi, We are delighted to hear our process was straight forward and simple to obtain new insurance with us. Our team are always happy to help and assist in any way possible. Kind Regards Jon Performance Direct

Posted 1 year ago

“Failed to send paper documents when requested at purchase of policy, had to phone again (queuing)after policy started, documents then sent out as requested, otherwise all ok.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review. We are happy to hear our team were able to assist and rectify the issue. We appreciate the time taken to leave us a review. Kind Regards Jon Performance Direct

Posted 1 year ago

“Four out of five can always do better”

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Posted 1 year ago

Hi, Thank you for taking the time review us, your feedback is appreciated. Kind regards, Molly Performance Direct

Posted 1 year ago

Performance Direct is rated 4.5 based on 2,502 reviews