Hi,
Thank you so much for taking the time to share this 5 star review with us, we are so pleased to hear you are happy with the level of service you experienced.
Kind regards,
Molly
Performance Direct
Hi there,
Thanks for sharing your feedback. We’re glad to hear there were no problems experienced when purchasing cover with us and are delighted to know of your positive experience.
Kind regards
Team Performance Direct
Hi there,
Thanks for sharing your feedback. We’re glad to hear you’re very happy with the insurance policy and the service we provide. We greatly appreciate the positive review!
Kind regards,
Molly
Performance Direct
Hi,
Thank you for your feedback. We understand your frustration and appreciate you sharing your experience. When applying to pay for a policy by monthly instalments, the credit agreement is provided by Premium Credit, and both our terms and Premium Credit's documentation advise that credit checks will be carried out as part of the application process.
We are sorry if this was not clear or if the impact on your credit file came as a surprise. Customer feedback is important to us, and we will continue to review how we communicate this information to ensure it is as clear as possible. Thank you for taking the time to leave your review.
Kind regards,
Molly
Performance Direct
Hi James,
Thanks for sharing your feedback. We’re glad to hear you found the insurance great value and that you’d recommend us.
Kind regards,
Emily
Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear the ease of use and instant cover hit the mark.
Kind regards,
Emily
Performance Direct
Hi David,
Thanks for sharing your feedback. We’re glad to hear the price was reasonable and the online forms were straightforward.
Kind regards,
Emily
Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear it was easy to deal with and that you found a good price.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi William,
Thanks for sharing your feedback. We’re glad to hear you found the best price, the app easy to use, and good communication.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Tarlochan,
Thanks for sharing your feedback. We’re glad to hear everything’s made easy on the app.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Andrew,
Thanks for sharing your feedback. We’re glad to hear you were very happy with the quote and that you’d recommend Performance Direct.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Gary,
Thanks for sharing your feedback. We’re glad to hear you found a cheaper option and that the online process was easy and that you were covered quickly.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi David,
Thanks for sharing your feedback. We’re glad to hear you found a great price for a classic car.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Martyn,
Thanks for sharing your feedback. We’re glad to hear you found it straightforward value for money.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi John,
Thanks for sharing your feedback. We're glad to hear the renewal process was easy and the price was competitive. If there's anything else you'd like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi Stephen,
Thanks for sharing your feedback. We’re glad to hear your loyalty has been appreciated with a lower premium.
If there’s anything else you’d like to share, please reach out.
Kind regards,
Chloe
Team Performance Direct
Hi,
I’m sorry to hear that there was incorrect information on your account and that you had to make several calls and messages to sort it out. If you can share your reference number and a brief summary of what was wrong, we’ll look into it and help you get this resolved.
Kind regards,
Chloe
Performance Direct Team
