“They have recently cancelled two policies now I'm stuck with two debts by default which I don't need.
After selling one car they wouldn't cancel my policy and so I was left with the remainder of the balance to pay off, really helpful!!
This has happened in succession and being out of work currently this has put me in an awkward position, in future I'll go elsewhere for my classic car insurance, I'd rather pay more than be stuck with a policy I no longer need, they really adhere to the customers needs, NOT.
I've used them on and off for years no loyalty for returning customers what so ever really angry right now, that's an understatement.
The customer relations officer was useless and she achieved nothing I will escalate this matter further, I remain unsatisfied.
I've just found they have blocked me on Twitter how childish the truth hurts does it? I noticed on here I'm not the only one who has been left liable for the remainder of the policy how disgusting!!!
I'm going to highlight this further it's wrong to rip so many people off.
Im not the only person this has happened to, look at the review sites and google the company this is widespread and you could be next...”
“I would like to make an official complaint. I am incredibly disappointed with your customer service.
As your client I trusted you and your offer but I lost all my discounts for a year, as a result of the bankruptcy of the insurance company. This is my first insurance for this car and now I have to pay a higher insurance for a next year.
Another outrageous thing it's your offer of the new insurance for me. My previous insurance was £600, however you offer me £1700 or above that.
I wish to emphasize that insurance on moneysupermarket.com oscillate around £600.”
“the policy taken out with performance direct was made very easy by the staff they were a pleasure to deal with nothing was to much bother for the staff to deal with i wish i had heard of performance direct years ago”
“I have been a customer of performance direct for the past year. I receved a really good price and the staff were friendly and polite. No problems so far, keep up the good work.”
Hi;
Thank you for taking the time to review your experience with us.
I'm sorry to hear that it hasn't been the most positive, if there is anything that I can do to be of assistance with this matter, please let me know as I'd be happy to help.
Regards;
Lauryn
Performance Direct
“I wanted to insure my 'leased' van. I received quote via comparethemarket.com- performance direct was my second choice. Details given to performance direct were as per details given to comparethemarket.com. My first choice, returned my deposit as they did not have a cover for leased van for short term. My second choice, performance direct, based on the same material fact given to comparethemarket.com and to the first choice, also couldn't start a policy due to the 'lease' aspect, but decided to clear my bank account for their fraudulent claim for cancellation and admin fees! That was done some 10 minutes after my online payment as deposit AND before even a policy was written or set up! It took just that 10 minutes for them to steal my money! Needless to say that the matter is in the hands of Financial Ombudsman now!
Performance Direct and your parent company Grove& Dean, your are fraudsters and theives!”
Hi Alwan;
Thank you for taking the time to review your experience with us, I'm sorry to hear that it hasn't been the most positive.
Essentially, this matter falls under that of your claims handler and not us as your Broker. We can help to assist with the matter by contacting your claims handler for you, but ultimately, this lies with them.
We understand that making a claim or having your car stolen is frustrating, if there's anything that you would like me to investigate or look into for you, please let me know as I'd be happy to help.
Regards;
Lauryn
Performance Direct
Hi;
Thank you for leaving us positive comments, it's greatly appreciated!
i'm pleased to hear that you found our service easy and quick when taking out your policy.
Kind Regards;
Lauryn
Performance Direct
“Performance Direct have been very efficient at keeping me informed from the first time I contacted them regarding insurance for my car.Now that renewal date is approaching,five weks time,I firtly was notified by phone,then received an email with my next years renewal quote,and finally a written renewal quote.Very efficient.”
Hi Robert;
Thank you for leaving us your feedback, I'm pleased to hear that your experience has been positive from the start.
It's great to know that you found our renewal process informative and that we could offer you a competitive quote.
Our loyal customers are important to us and we thank you for your continued business.
Kind Regards;
Lauryn
Performance Direct
Hi Paul;
Thank you for leaving us such positive comments, I'm pleased to hear that you found our service efficient and that we could offer you a competitive premium.
Best Regards;
Lauryn
Performance Direct
“Do not use this company they are robbers we paid in full to insure our 4x4 but 2/3 weeks after taking policy out we decided to sell it .we rang and told them we knew we would lose some money on the policy but not the amount we did it was eye watering plus they were charging us £15 to send the policy out i asked why it cost that much i was given a load of waffle (we did'nt have it posted)When you do ring your waiting ages so i asked if they would ring me back they said yes right away
but it took the next day to do it.they have no people skills at all i would never recommend this company to anyone after all its your money so shop around”
“Took up a policy with them after using one of the comparison websites as they were marginally less than other brokers. I paid the policy in full.
Since then they have taken a further £105 from my bank account with no authorisation from myself (apparently this is in their small print so beware) for a 2 year old note on my previous insurance account where there hadn't even been an actual claim made! Never mind non fault. Despite my previous insurer telling me that neither this or non fault claims should affect your premium, the guys at Performance wanted an extra £55 and of course a 'service charge' (probably some sort of staff commission going on how desperate these guys seem). My advice - pay a little more and go with a properly established insurer - you'll pay less in the long run. Stay well away from this lot.”
“this car insurance company is okay as the all other ones, does the job mainly! it have excellent customer services!
not happy with the amount i pay over the year cos its like 6 times more than my car is worth and after the year without no claimes i payed big money just to have cover and be legal on the road!”
“Took my money for a policy, promised to call back within 10 mins to validate policy but didn't receive a call. Meant i couldn't pick up the vehicle i had purchased. Tried calling many many times and finally got them to give me a call-back (don't be fooled by their telephone system re: call-backs, they just don't call.
Cancelled the policy with them before they could do more wrong - be very aware of this outfit, they are very dodgy.”
“Very difficult to get hold of by phone . Had two classic car policies with them and had queries that were not covered on line . When I eventually got through people were not sure just who could help me .
I have cancelled both of these policies and am still owed some money .
Do any insurance companies have people at the end of a phone these days ?”
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