“I didn't seem to get an email to remind me my renewal was due and didn't know the premium had been taken out of my account until I saw it later.
I would have still used Performance as the cost of the insurance is still very reasonable.”
Hi Keith
Thank you for sharing your feedback with Performance Direct and apologies that you have not received your renewal invitation.
Please do get in touch with us and we can confirm that your contact details are up-to-date.
Please visit www.performancedirect.co.uk/existing-customers/contact-us.aspx to find the most appropriate way to let us know.
Regards
Emma
Performance Direct
Hi Robert
Thank you for the great feedback.
I'm pleased you experienced no problems and found our staff easy to work with.
For any further assistance, don't hesitate to visit our Existing Customer area on www.performancedirect.co.uk where we have various helpful pages.
Regards
Emma
Performance Direct
Hi Gary
Thank you for sharing your feedback.
If this is regarding a renewal, our renewal invitations are sent automatically and are issued under your current insurer.
Once a customer contacts us, we can then search the market and various insurers to find you the best deal.
I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Christopher
Thank you for the 5 star feedback.
It's great to know that you received a good level of service.
For any further assistance, feel free to visit our website www.performancedirect.co.uk where we have a Live Chat facility and helpful customer pages.
Regards
Emma
Performance Direct
“The company has always been good and given me a very favourable renewal cost. When I needed to cancel the insurance because of sale of my vehicle, I was refunded immediately without quibble. They are always informative and polite on the phone.”
Hi Denise
Thank you for taking the time to leave us a review.
I am pleased you received the level of service that Performance Direct are proud to maintain and should you need any further assistance, please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi David
Thank you for taking the time to share your feedback, I'm pleased you rate us 5 stars.
For any further assistance please feel free to visit our website www.performancedirect.co.uk where we have helpful customer pages and information.
Regards
Emma
Performance Direct
Hi Alan
Thank you for taking the time to leave us feedback.
If you would like me to, I can request your documents to be posted to you, however there may be an additional charge.
Please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Kevin
Thank you for the 5 star feedback, I'm pleased you found our process nice and simple.
If you require any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
“Have been insured with Performance Direct for nearly give years. Always found their services excellent and easy to communicate with them. They find the best suitable policies for my needs. Their European breakdown cover works superbly as they use Britannia Rescue. Had a small issue in France which was solved swiftly. I can't recommend them highly enough.”
Hi Patrick
Thank you for taking the time to leave us a review, I'm pleased you received the level of service that Performance Direct are proud to maintain.
If you require any further assistance, please don't hesitate to contact us.
Regards
Emma
Performance Direct
“While they seem to find good cover I find that their ability to track details on my insurance is highly random. Every renewal I seem to have to fix details they either knew about and have forgotten, entered incorrectly, or not updated when corrected last time. It is a frustrating waste of time. They also seem to think they can use email to send legal contracts and documents, but if I send them a statement they need a phone call or other validation. Good for goose but not gander.”
Hi
Thank you for sharing your feedback.
Your comments will be taken on board and passed onto the relevant department, however, if you would like me to investigate this further for you please don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Susan
Thank you for the great feedback, I'm pleased to read that you received professional service from our operators.
For any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Richard
Thank you for the 5 star feedback.
If you require any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi
Thank you for the 5 star feedback.
I'm pleased we always obtain a good price.
For any further assistance please don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Malcom
Thank you for sharing your experience with us. I am pleased to know that you received the service that Performance Direct are proud to maintain.
For any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Craig
Thank you for taking the time to leave us feedback, it's great to know that you wouldn't use anyone else.
If there is anything else I can assist with, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“Good price first year but then at renewal price goes up. Admin fees are doubled. If you call in yo query then these costs are flexible, and can make a difference Still a big on expensive side by comparison
Not having to use their services it’s unfsir to comment on overall performance
Keep sending me Thankyous for renewing after confirming that policy is not being renewed”
Hi Hugh
Thank you for taking the time to leave us feedback and apologies that you feel this way.
If you would like me to look into anything please let me know.
Regards
Emma
Performance Direct
Hi Ronald
Thank you for sharing your feedback, all comments are reviewed and taken on board, however, I am pleased that you are happy overall.
Should you need any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Francis
Thank you for the 5 star feedback.
If you need any further assistance, please don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi
Thank you for sharing your renewal experience with us.
Our renewal invitations are sent automatically and are issued under your current insurer.
Once a customer contacts us, we can then search the market and various insurers to find you the best deal.
I hope the above helps to explain why this process takes place but should you require any further information don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi
Thank you for giving us a rating of 5 stars
I'm pleased to hear that it was easy to use
For further assistance, please don't hesitate to get in touch
Lucy
Performance Direct
