“I was informed via email at about 18.50 on Thursday 27 May that my policy was automatically being renewed,on 29 may, there mail didn't give any information about the card that payment was being drawn against, neither the option to decline.
I discovered that the funds were taken from my bank account, after several e mail I was advised that the monies were being refunded.
I thought these dodgy practices were a thing of the past, obviously I was mistaken.
Andrea Williams”
Hi Andrea
Thank you for bringing this to our attention. I will investigate this with the relevant team today.
Regards
Emma
Performance Direct
Posted 8 years ago
Hi Andrea
Thank you again for sharing your feedback and bringing this to our attention.
I have looked into this with our Client Liaison team and can confirm the renewal notice, sent 20 days prior to renewal, confirmed we would automatically renew the policy.
This is due to continuous insurance enforcement legislation.
Your refund was then processed following your advice that you did not wish to renew the policy.
I hope the above helps to reassure you, however if you require further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
“We have stayed with you for many years i.e. Good service
You should keep licance copy on file so your only question
Has your licance changed in any way”
Hi Simon
Thank you for sharing you experience, it's great to know you found our process straight forward.
If you need any further assistance, don't hesitate to contact us.
Regards
Emma
Performance Direct
Hi Raymond
Thank you for taking the time to leave us feedback, I'm pleased everything was as expected.
If you need any further assistance, just let me know.
Regards
Emma
Performance Direct
Hi Gary
Thank you for taking the time to review us.
I'm pleased that our staff were friendly and helpful during your renewal.
If there is anything else you need assistance with, please don't hesitate to ask.
Regards
Emma
Performance Direct
“AVOID
Extremely unprofessional
‘Company’ (found on go compare) insist you contact to confirm details, or policy will be cancelled.
Cancellation fee of £55
Guess what...you can’t get get through, email bounces back from THEIR link. Also attempted to take payment TWICE.
Phone call made (within 3 hours)to cancel procedure (which isn’t valud until you confirm your details-their request) & I’m being charged £55 for cancelling a policy which was never started???”
Hi Sarah
Thank you for sharing your experience and bringing this our attention.
In order for our team to look into this please update your review with a valid reference policy number.
Without this, unfortunately I can't trace you and offer any further comment.
If you prefer, we also have feedback forms on our website www.performancedirect.co.uk that can be filled in and are sent directly to a team to assist with queries. These forms are under the 'Existing Customer' tab.
Regards
Emma
Performance Direct
Hi Brian
Thank you for sharing your experience with us, your loyalty is appreciated.
If there is anything else I can do in the meantime, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Kayode
Thank you for sharing your feedback with us.
It's great to know that you received good customer service.
For anything else, don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Stuart
Thank you for taking the time to leave us great feedback.
I'm pleased that you found our process easy and the premium reasonably priced.
Regards
Emma
Performance Direct
Hi Ronald
Thank you for the positive feedback.
I'm pleased to read that our staff displayed the level of service that Performance Direct aim to maintain.
If you require any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Brian
Thank you for the great review regarding our agent.
It's great to know that they displayed the level of customer service that Performance Direct aim to maintain.
If you need anything else, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Edmund
Thank you for sharing your feedback.
I'm pleased to know that our staff assist with your requests quickly but if there is anything else I can do, just let me know.
Regards
Emma
Performance Direct
Hi
Thank you for leaving us positive feedback regarding your renewal. I'm pleased it was an easy process.
For assistance with anything else, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Christopher
Thank you for taking the time to leave us a review.
If you require assistance with anything else, don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Gerald
Thank you for the great review, I'm pleased that you received an excellent and professional service.
If there is anything else I can assist with, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“I have used these guys for a few years now to insure my Stag and have always had great service. Renewing for yet another year 2020-21 which I think says it all!”
Hi
Thank you for taking the time to leave us your feedback, I'm pleased we have continued to insure your Stag and reach your expectations with our service.
If there is anything else I can do to help, just let me know.
Regards
Emma
Performance Direct
Hi Phil
Thank you for leaving us feedback, it's great to know that our renewal process was a simple one.
If there's anything else you need, just let me know.
Regards
Emma
Performance Direct
Hi Julie
Thank you for taking the time to leave us a review, I'm pleased that you received efficient service and good value.
If you require further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
English
