Hi Kayode
Thank you for sharing your feedback with us.
It's great to know that you received good customer service.
For anything else, don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Stuart
Thank you for taking the time to leave us great feedback.
I'm pleased that you found our process easy and the premium reasonably priced.
Regards
Emma
Performance Direct
Hi Ronald
Thank you for the positive feedback.
I'm pleased to read that our staff displayed the level of service that Performance Direct aim to maintain.
If you require any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Brian
Thank you for the great review regarding our agent.
It's great to know that they displayed the level of customer service that Performance Direct aim to maintain.
If you need anything else, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Edmund
Thank you for sharing your feedback.
I'm pleased to know that our staff assist with your requests quickly but if there is anything else I can do, just let me know.
Regards
Emma
Performance Direct
Hi
Thank you for leaving us positive feedback regarding your renewal. I'm pleased it was an easy process.
For assistance with anything else, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Christopher
Thank you for taking the time to leave us a review.
If you require assistance with anything else, don't hesitate to get in touch.
Regards
Emma
Performance Direct
Hi Gerald
Thank you for the great review, I'm pleased that you received an excellent and professional service.
If there is anything else I can assist with, please don't hesitate to let me know.
Regards
Emma
Performance Direct
“I have used these guys for a few years now to insure my Stag and have always had great service. Renewing for yet another year 2020-21 which I think says it all!”
Hi
Thank you for taking the time to leave us your feedback, I'm pleased we have continued to insure your Stag and reach your expectations with our service.
If there is anything else I can do to help, just let me know.
Regards
Emma
Performance Direct
Hi Phil
Thank you for leaving us feedback, it's great to know that our renewal process was a simple one.
If there's anything else you need, just let me know.
Regards
Emma
Performance Direct
Hi Julie
Thank you for taking the time to leave us a review, I'm pleased that you received efficient service and good value.
If you require further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi
Thank you for taking the time to leave us a review, I'm pleased to know that you received a good price and excellent service.
If there is anything else we can do to help, don't hesitate to let us know or visit our website, www.performancedirect.co.uk, where we have helpful customer pages.
Regards
Emma
Performance Direct
Hi,
Thank you for the great feedback!
If there is anything else we can assist with, please let me know and I'll be happy to help.
Regards
Emma
Performance Direct
“I went on Confused.Com as I needed to insure a car I bought. Their quote was much better than anyone else's as they insured my car under classic. Initially I was a bit upset as they could not send me the documents until they verified some details. As it was close to their closing time on a Sat I could not get through to them. However Sunday morning everything was resolved very smoothly and my documents were e-mailed to me whilst I was on the phone. Very happy with the price and service”
Hi Ismet
Thank you for taking the time to leave us a review, I'm pleased that everything was resolved to a 5 star standard.
If there is anything else I can do to assist, just let me know.
Regards
Emma
Performance Direct
“I am another customer who was treated to a revised quote following a telephone call. Similar to others on this site a £350 additional premium and then despite the insurance not being active they charged £55 for returning my money. Its a nice earner they have my money for 5 days and charge me for the privilege without providing any service. I read the negative reviews before going ahead with the purchase but unfortunately ignored them - to others reading this please do not make the same mistake. This company is associated to another provider with similar reviews on GoCompare so beware and avoid”
“I'm another customer who has been caught with a £55 cancellation charge within minutes of buying a car insurance policy. During the telephone confirmation they found a need to correct the given info which they said would need a requote. After several minutes they came back with a 'best-they-could-find' quote of ANOTHER £250! That's on top of the £200 I had already paid them. I decided to cut my losses and say no thanks. I went back on to Money Supermarket and got a very competitive price using the corrected info.”
“FRAUDS I made a payment online to confirm car insurance with performancedirect.co.uk. on GoCompare - in order to confirm it they sent me an email with a number to ring. when I eventually managed to get through to them they told me one of the items I had noted on the form was incorrect (for a parked garage) they said this meant I would need a different insurance policy and I asked them to get me another quote they said the only quote they could get was £2000!!! the initial quote was £316. They then told me they would charge my card £50 for making the mistake on the form (stating my car was in a garage - which it is and other insurers accept) because I did not want to go with the £2000 insurance. This is clearly a rip off service never in my life have I had this experience with an insurance company. This is fraud!!! BE CAREFUL
Edit”
“Offered a good price but be warned, the administration fees are a little high compared to other insurers I have used.
I also sold my motorbike part way through the policy and the cost to cancel was nothing short of extortion. Not only was there a high exit fee, but they would also claim 25% of any refund due to you, as well. In the end I got a new bike and just had to pay a crazy admin fee to swap bikes.
I was also harassed at the start of the policy, I bought online, provided NCB proof via email yet would receive around 5 missed calls per day for at least two weeks - I couldn't answer due to my working commitments, then I got a voicemail saying they had cancelled my policy. Eventually had to make time to call, then they reinstated my policy after me basically giving them everything I already had online. Felt like they were looking for an opportunity to make the policy more expensive somehow.
Good annual price but poor elsewhere.”
“Wished I had read some of the reviews before I used them, as when I wanted to change my insurance to another vehicle they quoted me an additional £158 for the remaining term which is about 8 months or £50 to cancel. I told them it was daylight robbery and canceled, I went on line and got 12 months insurance for £182. Do not use this insurance company.”
“Very argumentative and unhelpful staff. Very rude and made a lot of charges that I eventually argued down to a smaller figure. Not at all happy with their service. Avoid at all costs.”
