Hi Paul
Thank you for sharing your feedback, if there is anything you need assistance with to rectify this, please let me know and I will look into this with the relevant team.
Regards
Emma
Performance Direct
“we have been insured withe performance direct for over 15 years and would not consider going elsewhere as I have always found them ,friendly ,helpfull ,this is hard to find with the age of computers . P- d. All the best”
Hi Jacquline
Thank you for leaving us great feedback.
I'm pleased you have always found our staff friendly and helpful.
Your loyalty is appreciated.
For any further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Andrew
Thank you for the 5 star feedback, I'm pleased you found us easy to deal with.
For any further assistance, don't hesitate to get in touch.
Regards
Emma
Performance Direct
“Performance direct handled my renewal of my classic car insurance, leaving me very satisfied and happy with the service they provide, and would say to anyone, to try their service.”
Hi Peter
Thank you for taking the time to share your feedback.
It's great to know that you received the level of service that Performance Direct are proud to maintain.
If you need anything else regarding your classic car insurance or any other insurances, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Shane
Thank you for leaving us a 5 star review, I'm pleased our operators delivered an efficient service and a good price.
Don't hesitate to get in touch, should you need any further assistance.
Regards
Emma
Performance Direct
“I was informed via email at about 18.50 on Thursday 27 May that my policy was automatically being renewed,on 29 may, there mail didn't give any information about the card that payment was being drawn against, neither the option to decline.
I discovered that the funds were taken from my bank account, after several e mail I was advised that the monies were being refunded.
I thought these dodgy practices were a thing of the past, obviously I was mistaken.
Andrea Williams”
Hi Andrea
Thank you for bringing this to our attention. I will investigate this with the relevant team today.
Regards
Emma
Performance Direct
Posted 8 years ago
Hi Andrea
Thank you again for sharing your feedback and bringing this to our attention.
I have looked into this with our Client Liaison team and can confirm the renewal notice, sent 20 days prior to renewal, confirmed we would automatically renew the policy.
This is due to continuous insurance enforcement legislation.
Your refund was then processed following your advice that you did not wish to renew the policy.
I hope the above helps to reassure you, however if you require further assistance, don't hesitate to let me know.
Regards
Emma
Performance Direct
“We have stayed with you for many years i.e. Good service
You should keep licance copy on file so your only question
Has your licance changed in any way”
Hi Simon
Thank you for sharing you experience, it's great to know you found our process straight forward.
If you need any further assistance, don't hesitate to contact us.
Regards
Emma
Performance Direct
Hi Raymond
Thank you for taking the time to leave us feedback, I'm pleased everything was as expected.
If you need any further assistance, just let me know.
Regards
Emma
Performance Direct
Hi Gary
Thank you for taking the time to review us.
I'm pleased that our staff were friendly and helpful during your renewal.
If there is anything else you need assistance with, please don't hesitate to ask.
Regards
Emma
Performance Direct
“AVOID
Extremely unprofessional
‘Company’ (found on go compare) insist you contact to confirm details, or policy will be cancelled.
Cancellation fee of £55
Guess what...you can’t get get through, email bounces back from THEIR link. Also attempted to take payment TWICE.
Phone call made (within 3 hours)to cancel procedure (which isn’t valud until you confirm your details-their request) & I’m being charged £55 for cancelling a policy which was never started???”
Hi Sarah
Thank you for sharing your experience and bringing this our attention.
In order for our team to look into this please update your review with a valid reference policy number.
Without this, unfortunately I can't trace you and offer any further comment.
If you prefer, we also have feedback forms on our website www.performancedirect.co.uk that can be filled in and are sent directly to a team to assist with queries. These forms are under the 'Existing Customer' tab.
Regards
Emma
Performance Direct
Hi Brian
Thank you for sharing your experience with us, your loyalty is appreciated.
If there is anything else I can do in the meantime, don't hesitate to let me know.
Regards
Emma
Performance Direct
Hi Kayode
Thank you for sharing your feedback with us.
It's great to know that you received good customer service.
For anything else, don't hesitate to get in touch.
Regards
Emma
Performance Direct
