Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,687 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,687 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good customer service/best quotes”

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Posted 6 years ago

“Very easy process from using a comparison site to policy completion. 4 stars because I needed to phone twice to validate the policy as the first call was not answered. I did think I may have difficulty with correspondence and with confirmation of ncb ,however this was all done automatically. The staff member I spoke to was excellent. Overall setting the policy up exceeds expectations”

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Posted 6 years ago

“insured me. No messing, good price.”

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Posted 6 years ago

“You did "What it said on the Tin"”

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Posted 6 years ago

“Quite easy to arrange my car insurance, all went very well.”

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Posted 6 years ago

“Apart from the usual long wait to speak to someone on the phone the person in question was most helpful”

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Posted 6 years ago

“Have been with the company many years. Trouble free and efficient.”

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Posted 6 years ago

Hi Godfrey Thank you for sharing your experience with us, your loyalty is appreciated. Kind regards Emma Performance Direct

Posted 6 years ago

“Staff very knowledgeable as this was the 1st time we had insured a Campervan and helped us in the process. I am very pleased with the service .”

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Posted 6 years ago

Hi Dennis Thank you for the taking the time to share your feedback. It's great to hear how pleased you are with the service our staff provided when assisting with your campervan insurance. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“I have been with Performance Direct for a number of years now. I had searched for comprehensive insurance for my MGF which is used as a summer only car with low mileage. This company came up with reasonable deal. The only hastle was supplying proof of the vehicle and myself but it was worth it in the end. Other companies have similar deals but I was happy to stay with them.”

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Posted 6 years ago

“Reliable in renewal, with less sign of price hiking at renewal than other brokers.”

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Posted 6 years ago

“I can't really fault it. Gave me a very acceptable rate when I cribbed at the original offer so no complaints. Will come again.”

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Posted 6 years ago

“Pretty good they reduced my premium this year so that’s a bonus.”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

“The service is good but I believe the fees are too high”

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Posted 6 years ago

“I was pleased with respnse”

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Posted 6 years ago

Hi Grace, Thank you for your 5 star review, I am happy to hear that you are pleased with the response of our operators. Kind regards, Connor Performance Direct

Posted 6 years ago

“Competitively priced policy, and easy access.”

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Posted 6 years ago

“Very Happy”

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Posted 6 years ago

“Good service. Reasonable price”

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Posted 6 years ago

“always a good service.”

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Posted 6 years ago

“Disappointed my insurance went up after 1 years no claims was added. Still very competitive.”

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Posted 6 years ago

Performance Direct is rated 4.6 based on 2,687 reviews