Performance Direct Reviews

Name: Performance Direct
Address: Performance Direct, 7 Station Lane, Hornchurch, Essex
Rating: 4.55

4.6 Rating 2,644 Reviews

89 %

of reviewers recommend Performance Direct

Company Reviews

Metrics

4.6

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Performance Direct 5 star review on 1st September 2025

Martins Jekabsons Martins Jekabsons

Performance Direct 5 star review on 17th July 2025

Wayne Wright Wayne Wright

Performance Direct 5 star review on 22nd June 2025

Anonymous

Bryan Burke Bryan Burke

Performance Direct 5 star review on 21st May 2025

Anonymous

Performance Direct 5 star review on 24th April 2025

John Hargrave

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy to deal with and compedative.”

Helpful Report

Posted 6 years ago

Hi Robert, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the service provided by Performance Direct. Kind regards, Callum Performance Direct

Posted 6 years ago

“My dealings with Performance Direct have been very positive.”

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Posted 6 years ago

Hi Seamus Thank you for sharing your feedback, it's great to know you have had a positive experience. If you require any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Excellent service to renew car insurance as I didn't realise that paper copies were no longer sent. Thankfully everthing was processed and the payment made.”

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Posted 6 years ago

Hi Margaret Thank you for taking the time to review us. The company made the decision to update our renewal process to a paperless procedure as a way of ensuring excellent customer care and efficiency for our clients. If you need any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“Very good service”

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Posted 6 years ago

Hi Kevin Thank you for sharing your feedback, I am pleased to read that you received good service. Kind regards Emma Performance Direct

Posted 6 years ago

“Competitive premiums even at renewal with easy to understand paperwork delivered on line.”

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Posted 6 years ago

Hi Judy Thank you for sharing your feedback, I am pleased your renewal was competitive and easy to understand. For further assistance, don't hesitate to get in touch or alternatively please visit our webiste www.performancedirect.co.uk where we have plenty of helpful customer pages. Kind regards Emma Performance Direct

Posted 6 years ago

“I've used the company for a couple of years and have had no reason to complain. Their quotes have been competitive.”

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Posted 6 years ago

“Very happy with the service you provide. and would recommend to anyone”

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Posted 6 years ago

Hi Barry Thank you for sharing your feedback, it's great to know you would recommend us. For any further assistance, please don't hesitate to get in touch. Kind regards Emma Performance Direct

Posted 6 years ago

“It was affordable insurance for me at a time when everyone else's quote was out of reach. The customer service in the beginning was quite good. It does seem as though the admin teams are quite divided when you are calling to sort things. In the end I left because I found a more affordable insurer, with better customer service!”

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Posted 6 years ago

“Easy to renew.”

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Posted 6 years ago

Hi Peter Thank you for the 5 star feedback, I am pleased to hear that your renewal was an easy process. Kind regards Emma Performance Direct

Posted 6 years ago

“You was great last year and thankfully I never crashed...bonus for you hey!!! Ps I haven't renewed this year as you were too expensive soz”

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Posted 6 years ago

“Does the job required could ne cheaper though”

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Posted 6 years ago

“Still awaiting printed documents as requested after 12 days prior to phone call”

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Posted 6 years ago

Hi Ivan Thank you for bringing this to our attention. If you are still yet to receive your documents please visit www.performancedirect.co.uk and submit a feedback form (found in the Existing Customer menu). This form is dealt with by a dedicated team who will look into why you haven't received your documents. In the meantime, if there is anything else I can do to help please just let me know. Regards Emma Performance Direct

Posted 6 years ago

“Quick easy and renewal not bad quote Would of given 5 stars but I did not consent to take money from previous policy payment method......”

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Posted 6 years ago

Hi Peter Thank you for the feedback regarding your renewal. I will pass your comments onto the renewal department but if there is anything else I can do to assist, please don't hesitate to let me know. Regards Emma Performance Direct

Posted 6 years ago

“Great & good value - my only gripe is that when I had to ring breakdown they hadn't got my details so I had to ring Performance Direct to get them to confirm with the breakdown company but I couldn't get an answer to my call for ages! ! V frustrating!”

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Posted 6 years ago

“havnt had to claim luckily so im not sure on the actual level of service yet, but remewal process is fine. Too many emails though”

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Posted 7 years ago

Hi Laura Thank you for sharing your feedback, I'm pleased you are happy with the renewal process. To offer some reassurance, we work closely with our dedicated claims handler to ensure that when a claim is made, our customers are at the forefront but if you require any further assistance, don't hesitate to let me know. Regards Emma Performance Direct

Posted 7 years ago

“Would have given 5 stars if renewal had been lower, but a quick call sorted it out. Nice people to deal with, would recommend.”

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Posted 7 years ago

Hi Barry Thank you for your great feedback, we are happy to know that you would recommend our service to others. For any further assistance, please don't hesitate to get in touch. Regards Connor Newman Performance Direct

Posted 7 years ago

“I cannot really offer much of an opinion other than to say that prices are reasonable and the renewal process is straightforward. I did offer them the opportunity to insure one of my other cars but the price was nowhere good enough. Any other contact has been on minor points relating to renewal. The last renewal price wasn't the cheapest but it was okay, so I chose to remain with the company.”

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Posted 7 years ago

“Good n easy”

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Posted 7 years ago

Hi Thomas Thank you for your great review, we are glad thay you find our services to be of a high level. For any further assistance, please don't hesitate to get in touch. Regards Connor Newman Performance Direct

Posted 7 years ago

“Made my renewal nice and easy the price was right compared to last year so I just let it ortomaticly renew thank you”

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Posted 7 years ago

Hi Martin Thank you for sharing your experience, I'm pleased you we were able to make your renewal process nice and easy. For any further assistance, please don't hesitate to contact us. Regards Emma Performance Direct

Posted 7 years ago

“very good easy to use”

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Posted 7 years ago

Hi David Thank you for taking the time to leave us a review. I'm pleased you found our process very good. For any further assistance, don't hesitate to get in touch. Regards Emma Performance Direct

Posted 7 years ago

Performance Direct is rated 4.6 based on 2,644 reviews