I made a claim for the collapse of a drainage pipe. After something like six weeks of inspections they rejected the claim saying the policy didn't cover fibre pitch pipes. I couldn't find any reference to this exclusion in the policy document. Despite many emails and promises to come back to me they haven't. I am keen to raise a complaint, but cannot find anywhere on their website to raise a complaint. On writing to customer services to try and raise a complaint they failed to respond. I will look to pursue this further.
1 year ago
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