Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,395 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joke of a company. Mess you around for three weeks, no returning phone calls, failing to do anything they say they are going to do, then turn round and say they can't offer insurance! Why didn't you say that when I got my online quote and save me three weeks hassle, you pathetic excuse for a company?? I have the most basic, straightforward needs too, so it's not like its some kind of complex case that you can't cover. Stay away, these people are a waste of time.”

Helpful Report

Posted 8 years ago

Good Afternoon, I’m sorry for the delay in replying to your Review. We’re unable to quote for your type of risk, we hope you’ve been able to find cover elsewhere. Kind regards, Joe – Customer Relations

Posted 8 years ago

“Claims department repeatedly failed to call us back in designated time periods. It took over two weeks for their inspector to issue their report which further delayed our claim. So far they have only paid us half what they said they would pay which is only a fifth of the overall cost.”

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Posted 8 years ago

Good Afternoon, I’m sorry for the delay in replying to your Review. I can see from your policy, this has now been resolved. If you need anything else, please contact me via my direct email. Kind regards, Joe – Customer Relations

Posted 8 years ago

“Awful service. Lied to twice on the phone by Home Protect. When it came to making a claim for loss I was told I wasn't covered, even though I had asked to be covered when I signed up. Upon speaking to 2 managers and a customer service advisor, they told me I was actually covered, when trying to continue my claim I was told again I wasn't covered. So i was lied to by 2 managers on the phone who went into the terms and conditions of my policy, they have admitted they was in the wrong but are not willing to honour the claim, The worst insurance company I have ever dealt with.”

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Posted 8 years ago

“Read the policy carefully as there is a £50 cancellation fee. I understand a fee must be put in place but £50 is excessive, considering the insurance is only £21 a month. When cancelling the women on the phone was unable to give an exact figure for cancelling our policy and there was no option to be past to the finance team to find this out.”

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Posted 8 years ago

“The process was easy to buy the insurance , but simply adding a luxury watch to the policy some weeks after taking it out became an epic the customer service was appalling , confusing and misleading and the charges they applied to cancel due to there own mismanagement of the account was shocking I will never use them again”

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(Home Insurance) - Posted 9 years ago

“Read documents very carefully as they have more reasons to not pay out than to satisfy your claim . Lots of clauses.”

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(Home Insurance) - Posted 9 years ago

“Fortunately, up to the present time, I have not had the need to contact Homeprotect, and as this would normally mean making a claim, I hope I don't have to. My dealings with them at the beginning were very good, and if their renewal premium stays competitive, I will probably stay with them.”

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(Home Insurance) - Posted 9 years ago

“HI, I HAVE NOT USED A COMPARISON SITE BEFORE, I FOUND IT EXTREMELY EASY TO USE. THE DOCUMENTS CAME THROUGH ON LINE, THERE WAS A COUPLE OF THINGS I COULDN'T UNDERSTAND, I RANG THROUGH TO THE COMPANY (I WANTED TO SPEAK TO A PERSON) HE WAS VERY GOOD AND HELPED ME TO UNDERSTAND THE ITEMS I WAS UNCERTAIN ABOUT.”

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(Home Insurance) - Posted 9 years ago

“Very good”

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