Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.48

4.5 Rating 3,817 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,817 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a horrible company to deal with, they wanted to charge £40 extra for the last 2 months ( on top of the £20 per month) to change my policy even though they promised me an extension under £20k would not make a difference when i took out the policy. They even tried to charge me £50 to cancel. It took me 3 attampts to contact customer services as i was on hold for at least 30 mins each time, steer clear of HomeProtect !!!”

Helpful Report

Posted 7 years ago

Hello Antony, sorry to read the above message, just to let you know we didn't charge you anything extra for the renovation works as the total was under £20,000, however the extra £40 was for the extra bedroom and the building sum insured meaning there was more risk. I can see you have been emailing the customer service team regarding this as well. Should you have any further questions, please either let me know or reply to the email from customer service, who will be happy to help. Thanks, Anthony from team HomeProtect

Posted 7 years ago

“I cancelled my policy with home protect and noticed they continued to still debit payments from my account. After notifying home protect and numerous emails two weeks later I have still not received a refund for the payments. They are now asking me to call the credit agreement company directly.”

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Posted 7 years ago

Good Afternoon, I am surprised & Sorry to read the above message as that is not our process, please could you email me your policy number to email.service@homeprotect.co.uk so that I can have a look into this for you? Thanks, Anthony

Posted 7 years ago

“I have had to call twice and have had to hold each time for 20 minutes and the recording keeps saying "unusual length of time in attending your call." I don't think it's too unusual if it has happened on both occasions!”

Helpful Report

Posted 7 years ago

Good evening, sorry to read your message, we are indeed receiving high call volumes at current so are in the process of training new members of staff up to combat this issue. we appreciate your patience during this time and hope to have this under control shortly. If you have a question or query, please email me at: email.service@homeprotect.co.uk and I’ll be happy to arrange a call back or be able to reply myself. Many Thanks, Anthony

Posted 7 years ago

“Won't pay up when you try to claim. Complained to the ombudsman and waiting for a ruling. No point in having insurance with these people.”

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Posted 7 years ago

“One of the worst examples of sharp business practice and dodgy customer service I have ever come across! I had a quote for insurance, when I came to purchase it 24 hours later it had gone up by £30. I phoned and spoke to a customer 'service' rep who said prices change. They did speak to their Manager and said that was the price, they wouldn't change it. Completely unrepentant! I dread to think how bad they would be if you have a claim... AVOID AT ALL COSTS!”

Helpful Report

Posted 7 years ago

Hi Peter, prices change on a daily basis and we can only guarantee prices for 24 hours (Same day) If you are able, please email me at email.service@homeprotect.co.uk with your quote number and your contact number and we can get a sales agent to have a look and see if we can get a better price? Thanks, Anthony from HomeProtect

Posted 7 years ago

“Consistently failing to answer very basic queries about my cover, after numerous phone calls and emails exchanged.”

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Posted 7 years ago

“Great insurance”

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Posted 8 years ago

“Well laid out website. Good protection offered.”

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Posted 8 years ago

“Very good to deal with, I had a problem filling in the problem online and the company contacted me to rectify quickly.”

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Posted 8 years ago

“Don't buy! Amendments and cancellation will cost you to the point of receiving the full annual premium. All very sneakily tied up in the online small print. So a 6 month lock in, £50 cancellation charge (money for old rope) plus payment in full for other aspects of the policy such as legal cover. Daylight robbery! The customer service staff are also shocking. Have reported to the financial ombudsmen!!”

Helpful Report

Posted 8 years ago

“The service is so bad that i can only conclude that most if not all of these glowing reviews are fake. If you are going to post a fake review for a company that is a shambles at least make the effort, it is far to obvious. I feel very fortunate that I have never had to make a claim and would say to anyone get out while you can.”

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Posted 8 years ago

“Poor correspondence: no email notification that policy would auto-renew, so incurred £100+ cancellation fees! No managers/ customer services team available to speak to. Very poor.”

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Posted 8 years ago

“Hassle free purchase. Good product for a good price.”

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Posted 8 years ago

“Great value holiday home insurance, a highly recommend to everyone!!”

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Posted 8 years ago

“Great”

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Posted 8 years ago

“Great”

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Posted 8 years ago

“Great service so far”

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Posted 8 years ago

“Good service quick quote nice communication”

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Posted 8 years ago

“Same protection as other companies but the cost was much cheaper”

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Posted 8 years ago

“Absolutely shocking customer service. I sold my house (29th June) and wanted to cancel my policy with them. 58 minutes waiting for a call to be answered. I have raised a complaint about the length of time - no response. Upon cancelling my policy I was advised that there would be a charge - however the person who I spoke to (who also noted my complaint) was not able to give me a figure for this - so I cancelled my Direct Debit - I was not happy that they could just take any sum out without confirming it with me first. I then have received an email saying they have tried to contact me (which is a lie) to obtain payment. I sent an email back in response (still unanswered) advising that if they let me know their bank details I would pay the sum. Still no response to email and my initial complaint. I have now received a letter advising that I should contact them urgently to pay. What a joke - I wasted another 50 + minutes trying to get through to them to pay. You do not deserve the money back - I have wasted more money trying to cancel and pay you the funds. All I can say is what a good job it is that I am cancelling my policy - I would hate to have to found out how long they took to deal with an actual claim. I am afraid I have never dealt with such a bad company (albeit the initial lady I spoke to was very pleasant) you just obviously do not have enough staff in your customer service team to deal with all the calls. It is totally unacceptable the amount of time to wait to speak to someone - now only to be chased for payment when you have failed to answer 4 complaints.”

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Posted 8 years ago

Homeprotect is rated 4.5 based on 3,817 reviews