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Homeprotect Reviews

4.4 Rating 3,396 Reviews
89 %
of reviewers recommend Homeprotect
4.4
Based on 3,396 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Pleasant staff on phone. Dealt with any queries quickly and effectively.
Helpful Report
Posted 8 years ago
Insured my house simply and quickly.
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Posted 8 years ago
Insured my home without too much hassle.
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Posted 8 years ago
Not really had any issues nor have I received any outstanding customer support. Would have been nice to receive all policies in the post to save me from having to print them out myself.
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Posted 8 years ago
Good Morning, We do offer the option with an additional charge to have your documents printed for you, however in an effort to be more environmentally friendly, we send most of documents out via email. Kind regards, Joe – Customer Relations
Posted 8 years ago
Easy to apply and protect our home at great competitive prices. Highly recommend.
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Posted 8 years ago
did what I wanted from insurance
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Posted 8 years ago
The phone call was easy and the person I spoke to was very helpful and made it clear what the insurance covered
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Posted 8 years ago
Easy to complete
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Posted 8 years ago
It was quick and hassle free.
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Posted 8 years ago
Very easy to arrange cover and included everything I required
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Posted 8 years ago
Very easy to fill in the proposal form, good choice of different levels of cover, voluntary excesses etc, prompt service once proposal submitted. Excellent value for money.
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Posted 8 years ago
Easy,helpful,confident insurance company.
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Posted 8 years ago
Covers everything we need it to and it was very straight forward to apply and accept.
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Posted 8 years ago
Good customer service and excellent prices thanks for a quality service
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Posted 8 years ago
Home protect offers a great degree of protection at a price to suit our budget thanks homeprotect
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Posted 8 years ago
Easy to use online form and competitive price. Includes everything I needed
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Posted 8 years ago
Not had the cover long enough to really understand if I made the right choice but the quote and acceptance process was simple and the price of cover very competitive. Helpful call centre staff experienced so far!
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Posted 8 years ago
Good service on the phone and comprehensive policy at a reasonable price.
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Posted 8 years ago
There was no issues very straight forward
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Posted 8 years ago
Terrible company. They state there well be a £50 cancellation fee which is steep but I had accepted. However when i come to cancel it turns out they charge you £50 plus 6 months installmemts! This is listed in a separate section in the T&Cs and is referred to as an ‘endorsement’ For me that will be over £200. The person I spoke to was unable to tell me the amount I will be charged instead she advised me that my account will be put into arrears, ‘finance’ will email me to let me know the amount I owe and then they will take the full amount from my card. No regard as to if i can afford it (having been paying monthly it is highly likely many people will not suddenly have half their premium plus £50 at their disposal). This is a scam especially given I had chosen the policy as it offered cover for a vacant house that was up for sale. A scenario which is highly likely to end with a policy being terminated part way through the year.
Helpful Report
Posted 8 years ago
Good Afternoon, I’m sorry to hear you feel that way. I can see you’ve already spoken with our Customer Service team via email and we’ve explained as you’ve taken out the policy online, all information and fees are provided to you before you can go ahead with the purchase. We also include all fees on your policy schedule. If you would like to discuss this further, please reply to our current email chain and we will be more than happy to help. Kind regards, Joe – Customer Relations
Posted 8 years ago
Homeprotect is rated 4.4 based on 3,396 reviews