Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After getting a renewal price from my last insurance which tripled my payment i decided it was time to go somewhere else . Found homeprotect and was able to get everything insured for a very good price . Good value for my money 👍👍”

Helpful Report

Posted 1 year ago

You made the right choice Jason! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“From the get-go, HomeProtect has provided an unparalleled sense of security when it comes to home insurance. What stood out immediately was the competitive pricing. In a market that's often hard to navigate with varying prices and coverages, HomeProtect offered one of the best rates available, striking the perfect balance between comprehensive coverage and affordability. While I've been fortunate enough not to need to make a claim, this in itself speaks volumes about the peace of mind and confidence I have in my policy. It's comforting to know that should the need arise, I have a reliable safety net in place. This assurance allows me to focus on what's truly important, knowing my home is in good hands. The customer service experience has been seamless. Right from the initial purchase process, the HomeProtect team has been transparent, professional, and supportive. They've made insurance feel less like a bureaucratic necessity and more like a wise investment in my family's future. The ease of managing my policy online, coupled with the clear communication from their team, underscores their commitment to customer satisfaction. Although I haven't had to navigate returns or refunds, the straightforward and user-friendly process outlined in their policy documents reassures me that, should the need ever arise, it will be handled with the same efficiency and customer focus that I've come to expect from HomeProtect. In conclusion, if you're in the market for home insurance that offers great value, exceptional customer service, and peace of mind without breaking the bank, HomeProtect should be at the top of your list. Their approach to insurance, prioritizing customer needs and transparency, has not only made me happy but also confident in my choice. I wholeheartedly recommend HomeProtect to anyone looking for reliable, cost-effective home insurance.”

Helpful Report

Posted 1 year ago

That's what we like to hear Andrei! Thank you for your amazing feedback and kind words! Angela at The Homeprotect Team.

Posted 1 year ago

“Spoke to Natalie R. Extremely patient, helpful and knowledgeable re home insurance . Resulted in us taking out a policy . Thank you you were so lovely to deal with !”

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Posted 1 year ago

We are always happy to help! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Staff were helpful and knowledgeable, renewal was quick and fuss free. A good range of policy options on hand.”

Helpful Report

Posted 1 year ago

We are always happy to help! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Really helpful and knowledgeable. Answered all my questions and also obtained answers you were unsure about. Thank you”

Helpful Report

Posted 1 year ago

Always happy to help! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very helpful and good pricing, I keep renewing every year because they are easy to deal with.”

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Posted 1 year ago

We're thrilled to have you with us for another year Jenny! Thank you Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to use website with full support and a very good price”

Helpful Report

Posted 1 year ago

We like to make insurance easy for you! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Homeprotect are the best company on the market for dealing with house insurance where the owner has died and the Estate is subject to Probate. Several companies either would not insure, charged ridiculous rates or wanted so many answers to dozens of questions !”

Helpful Report

Posted 1 year ago

That's what we like to hear Stella! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“It was a really good experience to renew my home insurance with Homeprotect.”

Helpful Report

Posted 1 year ago

That's great to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Easy to navigate Web address and value for money”

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Posted 1 year ago

We like to make your journey easy! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“Very simple process and good customer service”

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Posted 1 year ago

We aim to please Melissa! Thank you, Angela at The Homeprotect Team.

Posted 1 year ago

“I checked Home Protects renewal charge against other insurers and they remained to the most competitive. We have also had a very good experience whenever we've needed to talk to a human on the phone about our cover.”

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Posted 1 year ago

We like to stay loyal Pip! Thank you for your 5 star review. Angela at The Homeprotect Team.

Posted 1 year ago

“Great service. Very helpful and were efficient enough to keep reminding me I’d forgotten to renew. Will definitely use them next year!”

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Posted 1 year ago

That's what we like to hear! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Problem with payment card was sorted in a 15 minute phone call by a very helpful person.”

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Posted 1 year ago

Glad we could help Julie! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 1 year ago

“Very competitive quote and easy to deal with”

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Posted 2 years ago

That's our aim Kenneth! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“When contacting about renewal of policy and changes I needed to make to my policy staff I spokevto were extremely helpful courteous and polite.”

Helpful Report

Posted 2 years ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Very easy to use. Efficient and speedy response when setting up my insurance. Hoping I won’t have to be in contact with claims. Thank you for a fair and good price.”

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Posted 2 years ago

Great to hear you had a 5 star service from us! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“thank you Homeprotect for helping me find the right insurance that I really needed and I am very Happy you could do this for me as other insurance companies failed failed me and and did not ask me the right questions as they should have done Now Ian really pleased and Happy now with you,”

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Posted 2 years ago

That's what we like to hear John! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I found the policy on a compare site...I had a few questions so contacted them direct. The person answered my questions in a satisfactory manner and I completed the paperwork over the phone. I received documents very promptly. I am content to give a 5 star rating. I have not made a claim so cannot comment on claims handling.”

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Posted 2 years ago

Great to hear you had a 5 star experience with us Paul! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent Service and great value for money”

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Posted 2 years ago

Excellent to hear Ian! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 3,301 reviews