Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,951 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value and easy to arrange”

Helpful Report

Posted 3 years ago

That's what we like to hear Debra! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“A pleasure to deal with, setting up for the first time was no problem. We thought that our insurance needs were going to be complicated but surprisingly not with Home Protect.”

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Posted 3 years ago

“A pleasure to deal with, setting up for the first time was no problem. We thought that our insurance needs were going to be complicated but surprisingly not with Home Protect.”

Helpful Report

Posted 3 years ago

We are thrilled we could make your journey with us smooth and enjoyable. Thank you for your 5 star review Kevin. Angela at The HomeProtect Team.

Posted 3 years ago

“Great customer service and always able to speak to someone from the uk which is rare! I have been with home protect for the last ten years and when moving to my new property I didnt hesitate in using them again.”

Helpful Report

Posted 3 years ago

Were delighted to have you back! Thank you for your 5 star review. Angela at The HomProtect Team.

Posted 3 years ago

“I have just renewed my home insurance with you, it was a quick and easy process and the chap I spoke with was very polite and helpful. A pleasure to deal with.”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review Beckie! Were delighted you had a pleasant experience with us. Angela at The HomeProtect Team.

Posted 3 years ago

“As a New customer the whole thing was easy Staff gave all necessary information the telephone was answered quickly and the documentation was clear very professional”

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Posted 3 years ago

That's what we like to hear John! Thank you for your 5 star review, were delighted to have you join us. Angela at The HomeProtect Team.

Posted 3 years ago

“Customer service has always been very good. Policy documents are clear, written in plain English and well laid-out. It’s also easy to specify additional items and make sure you have adequate cover.”

Helpful Report

Posted 3 years ago

Great to hear you have had a 5 star experience with us! We like to make things easy for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Thank you, my renewal got rather more complicated than the previous year had been but all the questions were answered swiftly and thoroughly. Thank you.”

Helpful Report

Posted 3 years ago

Were always happy to help Hannah! Great to see you stay with us for another year. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I cannot heap enough praise on Home protect. From the moment I contacted the Home Protect claims advisor I felt a sense of relief, their professional approach took all my worries away. My claim was dealt with swiftly and the repairs were carried out to a high standard. I am so pleased I am with Home Protect.”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Alan, We're delighted we managed to make your experience stress free. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“We got an excellent quote for our house insurance and saved quiet a bit of money.”

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Posted 3 years ago

We do aim to offer the best policies with the best prices Eugene! Great to see we could do that for you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to renew my insurance this year. Thank you.”

Helpful Report

Posted 3 years ago

We like to make things easy for you Anna-Marie! We're delighted to have you with us for anther year. Angela at The HomeProtect Team.

Posted 3 years ago

“Very easy to navigate. Was up and running in no time.”

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Posted 3 years ago

We like to make things easy for you Rob! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very helpful”

Helpful Report

Posted 3 years ago

We're always happy to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I have used HomeProtect for a number of years and have not had a reason to claim until this year. They dealt with the claim easily and fairly speedily.”

Helpful Report

Posted 3 years ago

Sorry to hear you had to make a claim Marie, we're delighted we could take the stress of it all away from you. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Home protect reviewed renewal cost and offered better price so I could continue using their company, emergency service has been very helpful over the past few years and customer support is very good.”

Helpful Report

Posted 3 years ago

That's what we like to hear! We're delighted to see you have had a 5 star experience with us. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“I live in a 1920 seaside bungalow, mainly asbestos outer walls,I'm please to say that it is mentioned on my policy, just incase I had a problem, It's the first insurance policy I've had to mention this in 23years the rest have always been just a verbal conversation that if I had any problem I would be covered”

Helpful Report

Posted 3 years ago

That's great to hear Malcolm! We're thrilled we could help you! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I found price competitive. Easy access to documents and easy to contact. Found on compare the market . Good cover at right price”

Helpful Report

Posted 3 years ago

Great to see you had a 5 star experience with us Tiger! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“HomeProtect were easy to deal with, and stepped in to insure a new house purchase that my current provider were unable to provide support for. Happy with the service and ease of speaking to the operators.”

Helpful Report

Posted 3 years ago

We always strive to offer cover that others cant, so its great to see we could do that for you Neil! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“They explained everything in detail and answered all my questions. The price quoted was very good and much cheaper than my previoud company. It was all sorted in a 20 minute phone call.”

Helpful Report

Posted 3 years ago

That's what we like to hear! We strive to make your journey with us easy. Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Home Protect ensured my cover continued and was competitive”

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Posted 3 years ago

We like to take the stress of insurance away from you Susan! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,951 reviews