Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,951 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,951 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not had to use it yet but so far good value”

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Posted 3 years ago

Fingers crossed you never have to make a claim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Very good service especially over lockdown Good price and suits our needs”

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Posted 3 years ago

Great to hear! We're thrilled to see you had a 5 star experience with us! Thank you Angela at The HomeProtect Team.

Posted 3 years ago

“Excellent customer service from start to finish”

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Posted 3 years ago

That's what we like to hear Thomas! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Good website & easy to get hold of someone to double check something”

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Posted 3 years ago

Great to hear! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“As a pensioner who is not comfortable working online I was very happy that I could talk to a human being on the phone who resolved all my queries. Only problem was that the gentleman I spoke to promised to email me something I had asked for in writing which I never received.”

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Posted 3 years ago

Sorry to hear that we didn't follow through with sending you what you asked for. Please can send your policy details to resolve@homeprotect.co.uk and I will make sure this is actioned for you. Thanks Angela at The HomeProtect Team.

Posted 3 years ago

“Great Service and friendly staff from the start of my home insurance request to getting the final agreed policy.”

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Posted 3 years ago

That's what we like to hear Kahtan! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“1 You were open! 2You had phone lines open and dealt with the matter by phone. 3You appeared to have people working in an office 'cos they could go and ask for help when needed. 4 you were not bothered about unusual construction 5. You were able to deal with costing immediately 6. You offered a competitive insurance 7.you were able to send paper documents. ( better here if they had address of risk property o all documents sent separately made me wonder if i'd been scammed since just policy with no reference) 8 staff very courteous/ helpful and efficient. Well done!”

Helpful Report

Posted 3 years ago

1. We aim to please. 2. We thrive on helping our customers. 3. We strive to offer cover that others cant. 4. We pride ourselves in offering the best prices around. 5. We're thrilled you had a 5 star experience with us and we love your feedback! Have a lovely day! Angela at The HomeProtect Team.

Posted 3 years ago

“It was straightforward easy Highley recommend”

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Posted 3 years ago

Great to hear! We do offer a refer a friend scheme, you can sign up here https://www.homeprotect.co.uk/refer-a-friend - once you've signed up you'll receive a unique referral link to share with your friends. When a friend purchases via your link you will both get a £25.00 voucher! Full terms can be found on the web page. Thanks, Angela at The HomeProtect Team.

Posted 3 years ago

“Really helpful and clear customer service. Great value for money and definitely better than other insurance companies.”

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Posted 3 years ago

Great to see you had a 5 star experience with us Adam! We aim to be the best! Thank you for your feedback. Angela at The HomeProtect Team.

Posted 3 years ago

“Received the renewal information in good time before the renewal together with instructions about renewal process. This gave me sufficient time to assess the information in order to confirm that the cover was appropriate.”

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Posted 3 years ago

We like to make things easy and swift for you Malcolm! Thank you for your 5 star review. Have a lovely day. Angela at The HomeProtect Team.

Posted 3 years ago

“Great efficient service, no hassle phone contact and understanding staff that deal directly over the phone if you prefer to bypass Internet applications. Now on 2nd year with great competitive price and value.”

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Posted 3 years ago

We're delighted to have you with us for another year Jim! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I received my renewal from Home Protect expecting the premium to have shot up, (as does happen with so many other companies). But no, I was pleasantly surprised to see that the increase was minimal and certainly acceptable. Well done HomeProtect.”

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Posted 3 years ago

Thank you for your kind words Paul! We're thrilled to have exceeded your expectations. Angela at The HomeProtect Team.

Posted 3 years ago

“Simple online procedure. I phoned with one question and was answered promptly and clearly. Saved a fortune on my previous company's renewal quote.”

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Posted 3 years ago

We strive to offer the best price and cover around so its great to see you got just that Chris! Thanks for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Fair price, seem to care about existing customers and good cover.”

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Posted 3 years ago

We believe in loyalty Warriner! Delighted to have you back with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Really happy with the customer service provided by HomeProtect. They were quick to respond to any questions I had and ensured that I had the best product available.”

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Posted 3 years ago

We're always here to help! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“I recently renewed my home insurance - twice, by mistake! The customer support person I spoke to was clear, pleasant and sorted out my error without making me feel an idiot. She also reduced my premium and refunded my duplicate payment. Great service.”

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Posted 3 years ago

Great to see we exceeded your expectations Elizabeth! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

“Price didn't go up too much and renewal was simple and easy.”

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Posted 3 years ago

We like to make things easy for you! Thank you for your 5 star review Frank! Angela at The HomeProtect Team.

Posted 3 years ago

“Their annual premium for building and content is extremely good value for money, and also their ratings and feedback on the internet seems good”

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Posted 3 years ago

That's what we like to hear! Thank you for your kind feedback. Have a lovely weekend. Angela at The HomeProtect Team.

Posted 3 years ago

“Great virtual communications with minimal paper usage To be able to do an electronic signature is great”

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Posted 3 years ago

We like to make things easy for you Vanessa! Thank you for your 5 star review. Angela at The HomeProtect Team.

Posted 3 years ago

“Easy to renew- all online and seamless service”

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Posted 3 years ago

Great to see you had a seamless journey online with us Allison! Were thrilled to have you with us for another year. Angela at The HomeProtect Team.

Posted 3 years ago

Homeprotect is rated 4.4 based on 2,951 reviews