Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After suffering a subsidence claim my previous insurance company turned me down at renewal but Homeprotect were extremely helpful to me.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't Carol! Thank you for your feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I have been with Homeprotect for 4 years now simply because they did'nt 'jack up the price' in the way other companies did if you stayed with them. Luckily I have never made a claim but I have confidence in the company as being fair and decent.”

Helpful Report

Posted 2 years ago

We like to stay loyal to our customers! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I was given adequate notice to change anything before continuing with Homeprotect. Paperwork is easily understandable and the price of renewal was fair.”

Helpful Report

Posted 2 years ago

Great to see you had a 5 star experience! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“Excellent , easy to deal with and a good price”

Helpful Report

Posted 2 years ago

Excellent to hear you had a 5 star experience with us. Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“I found the process easy to complete , the website loaded quickly and was no problem to navigate . The overall price was competitive too .”

Helpful Report

Posted 2 years ago

We aim to please Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Good deal Efficient and no messing about”

Helpful Report

Posted 2 years ago

Good to hear Stephen! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“As well as offering a very competitive price when it came time to renew my home insurance, Home Protect proved to be easy and efficient to deal with. Highly recommended.”

Helpful Report

Posted 2 years ago

We like to stay loyal Graham! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I phoned after a quote from a comparison website. The Homeprotect staff member was friendly and efficient from the outset, able to answer all my questions about insuring a new house we have just bought. You could tell from his voice that he was smiling throughout, which lightened the hassle of taking out a policy. Thanks.”

Helpful Report

Posted 2 years ago

Thank you for your amazing feedback Andy! We are always happy to help. Angela at The Homeprotect Team.

Posted 2 years ago

“paperwork was a bit daunting to understand but my queries were discussed in person and put my mind at ease. This was a renewal and I am happy to stay with homeprotect.”

Helpful Report

Posted 2 years ago

We are always happy to help James! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I'm really happy about how simple it was to get this policy for my grade II listed house. After much messing around with other insurers, I was able to get this without any fuss or hassle. Highly recommended.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't, so it's great to see we could do that for you Joanna. Thanks for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Really easy provess”

Helpful Report

Posted 2 years ago

That's our aim Sandy! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Great price for insurance for protecting our home at the touch of a few buttons,excellent service”

Helpful Report

Posted 2 years ago

You've got that right! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“My house is non traditional so not many insurers will even consider it. It was an easy process - straight forward questions and came away with a price about £100 less than my previous company. I made a call as I was unsure about something and was answered quickly - friendly, helpful advice.”

Helpful Report

Posted 2 years ago

We strive to offer cover that others can't, so it's great to see we could help you Sarah! Thank you, Angela at The Homeprotect Team.

Posted 2 years ago

“Factors that helped me choose Home protect were: ease if navigating site and when I needed help with a section the customer service assistant talked me through the process. Homeprotect cover everything I needed to insure.”

Helpful Report

Posted 2 years ago

You won't be disappointed Catherine! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Renewed as the price quoted was less than new insurance on comparison sites. Very useful in the cost of living situation.”

Helpful Report

Posted 2 years ago

We like to stay loyal Jean! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I have recently taken a policy out with Home Protect and the process was effortless and easy. Recommended.”

Helpful Report

Posted 2 years ago

We aim to please Lee! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.”

Helpful Report

Posted 2 years ago

Great to see you had the pleasure of speaking with Kerry. We like to take the stress of insurance away from you. Thanks Melanie for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Very personable and helpful call handler, who helped me resolve my query very promptly”

Helpful Report

Posted 2 years ago

We are always happy to help! Thank you for your great feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Gave great quote price”

Helpful Report

Posted 2 years ago

We strive to offer the best prices around! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

“Easy process, very easy to purchase and provides just the right cover!”

Helpful Report

Posted 2 years ago

That's our aim Paul! Thank you for your 5 star feedback. Angela at The Homeprotect Team.

Posted 2 years ago

Homeprotect is rated 4.4 based on 3,301 reviews