I was renew my policy and the young girl that I spoke to was very helpful obviously we ran out of time and she couldn't get through to confirm and complete it all. She said soneone would be in touch and got an email, so I phone back again to get it sorted out again, I got gentleman which we sorted it out and it went through,then when I got the email to confirm everything, my husband noticed something did look right so I rang back and I spoke to the young girl again and she confirmed and the policy was right and made me so at ease that everything was right and not to worry so i felt so much better with her confirmation. So very pleased with the out come.