Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,301 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,301 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very straight forward and the policy very easy to understand”

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Posted 5 years ago

Thank you for your review, I'm glad it was a straightforward process for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Price was a bit higher than expected but otherwise ran smoothly for renewal”

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Posted 5 years ago

Thanks for taking the time to give us a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Renewed with Homeprotect for a second year. Price jumped by around 20 percent but they were still competitive against a quick check on a price comparison website. With everything else going on this year and with my last insurer going bust, I couldn't be bothered to spend a lot of time seeking the very best price so they keep my business for now. Not had to make any changes or claims, so can't make any judgement there.”

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Posted 5 years ago

Thanks so much for choosing HomeProtect as your insurer Kevin. We're always here whenever you need us. Zoe from the HomeProtect Team

Posted 5 years ago

“I choose yourselves last year as my previous broker kept hiking up the price every year. My experience with yourselves to date has been fine and easy to do. A bit disappointed that my premium has gone up £60 this year as finances are tight having been on furlough pay for 3 months. May have to review my options again next year if it goes up again.”

Helpful Report

Posted 5 years ago

Thanks for choosing HomeProtect we're thrilled to have you as a customer. We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price”

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Posted 5 years ago

Glad we could be so competitively priced for you Suresh. Thanks for leaving a top mark review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great customer service. The call centre are open and friendly about the wfh challenges they are facing. Answered all my questions.”

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Posted 5 years ago

That's what we like to hear! Really pleased our team were able to help you when you needed it. Thanks for picking us. Zoe from the HomeProtect Team

Posted 5 years ago

“Great customer service dealt with everything quickly and pain free.”

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Posted 5 years ago

We like to keep things as easy as possible. Thanks for recommending us. Zoe from the HomeProtect Team

Posted 5 years ago

“Good efficient service as always.”

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Posted 5 years ago

Glad that we were able keep things quick and simple for you. Thanks for the top review. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpfall gentleman on phone helped explane what i needed but imsted sumthing and call back a lady arnsered and fixed the imstak admin very helpfall thank you all”

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Posted 5 years ago

Thanks for taking the time to give us a positive review Stephen. Zoe from the HomeProtect Team

Posted 5 years ago

“Every good the gentleman l spoke to hepled no end. He explaned wich parts were relevent. But i mist sumthing and i call back and spock to nice lady and sorted things out thank you all For your help”

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Posted 5 years ago

That's what we like to hear Stephen! Really pleased our team were able to help you. Zoe from the HomeProtect Team

Posted 5 years ago

“Straight forward registration. No problem .”

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Posted 5 years ago

Thank you for your feedback on our website, I'm glad it was a straightforward process for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Easy on line sign up. I had some additional questions and got someone on the phone quickly and he was very helpful and pleasant.”

Helpful Report

Posted 5 years ago

That's what we like to hear! Really pleased our team were able to help you. Zoe from the HomeProtect Team

Posted 5 years ago

“Service was good. Some times filling in boxes is difficult as you need to answer outside of their parameters. However the cover offers all aspects of my requirements, so overall I’m happy!”

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Posted 5 years ago

Glad to hear we could tick all the boxes for you Gail. Thanks for the top review. Zoe from the HomeProtect Team

Posted 5 years ago

“Helpful staff - no messing about, just straight on the case.”

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Posted 5 years ago

That's what we like to hear about our staff! Zoe from the HomeProtect Team

Posted 5 years ago

“Simple easy process good cover”

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Posted 5 years ago

“Helpful staff”

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Posted 5 years ago

“I've had insurance cover for several years with Home Protect. Thankfully, never needed to make a claim. My renewal this year required me to contact customer services because my payment card details had expired. I got through to an adviser quite quickly considering current circumstances, i.e. Cov-19 and updated the details. The cost was around the same as previous year. I can't give a higher rating as I've not had any other issues on which to judge them.”

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Posted 5 years ago

“Very easy to obtain quote online and excellent help on the phone too. Rates extremely competitive too.”

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Posted 5 years ago

“I found a good deal with homeprotect as I was looking for provider that offered flood protection. When speaking on the phone, the staff were friendly and efficient.”

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Posted 5 years ago

“Professional service and smooth process”

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Posted 5 years ago

Homeprotect is rated 4.4 based on 3,301 reviews