Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,787 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive price for comprehensive coverage. The cost of automatic renewal went up unfortunately even during COVID-19 which was unexpected. Overall, no problems.”

Helpful Report

Posted 5 years ago

We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Glad we could provide comprehensive cover for you in the end. Zoe from the HomeProtect Team

Posted 5 years ago

“I called to add my new Electric Bicycle as a listed item. £33 quoted. The sales guy did not know what I would be paid if my £800 was stolen. I was eventually trasfered to a lady who told me I would get the value, whatever that means. I then askes to be transfered back to renewals. But sadly after waiting for 15 mins I was cut off. I did not get a chance to call back so the insurance automatically renewed but sadly my electric bike was not included. So sadly im bit nervouse to leave my bike if I go out on it. Otherwise im happy enough with the insurance but never make a claim.”

Helpful Report

Posted 5 years ago

Sorry to hear you've had some trouble getting in touch with us. You can add items to your existing contents insurance policy and increase your level of cover for other items by contacting our Customer Services team. Please note that there may be an additional premium amount to be paid. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price, easy to sort and friendly advisor.”

Helpful Report

Posted 5 years ago

Glad that we could tick all the boxes for you Georgie. Zoe from the HomeProtect Team

Posted 5 years ago

“Quick and easy, cheapest for me with a good level of cover”

Helpful Report

Posted 5 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Russ. Zoe from the HomeProtect Team

Posted 5 years ago

“Very easy to renew. Hardly any price increase compared to other insurers I have been with. Very happy”

Helpful Report

Posted 5 years ago

Glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Good communication, Good service.”

Helpful Report

Posted 5 years ago

We aim to please Mohammed! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 5 years ago

“Good service”

Helpful Report

Posted 5 years ago

Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“We’ve been with HomeProtect for a number of years and, accepting that increases do occur, have always considered them to provide value for money and good service. When arranging renewal this year, I was surprised to find that I was speaking to a lady working from home literally some 5 or so miles from our home in Yorkshire. Guess that’s the new ‘normal’ resulting from this unusual pandemic situation. So, job well done ‘Yorkshire lass’”

Helpful Report

Posted 5 years ago

We pride ourselves on the service that we provide, so it's great to hear our 'Yorkshire lass' lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

“We have a non-standard build property and HomeProtect gave us the lowest premium which we are happy with. However when we signed up they only sent out the policy document (not the wording booklet) so I wasn't aware of all the situations in which things are NOT covered and only found this out when I tried to make a claim. This is probably the same with all insurers but I didn't appreciate the lack of transparency.”

Helpful Report

Posted 5 years ago

Sorry to hear we've disappointed you Katie, that's never our intention. All policy booklets are available on our website here: https://www.homeprotect.co.uk/policy-booklet. But I will make sure your feedback is shared with the relevant team to reconsider how else these might be made available to our customers. Zoe from the HomeProtect Team

Posted 5 years ago

“Called to discuss changes to our policy and found the Home Protect agent to be very competent and helpful. We were able to negotiate some discount on the renewal premium and although this was still quite expensive relative to other insurers on comparison sites, decided to stick with HP for another year.”

Helpful Report

Posted 5 years ago

Thank you for sticking with us for another year. It's great to read you've had a service worthy of five stars. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful as this was the first time I had dealt with this company and I will do so again next year.”

Helpful Report

Posted 5 years ago

We aim to please Brenda! We're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 5 years ago

“Simple, easy to find and apply for with sensible premium”

Helpful Report

Posted 5 years ago

Simple and easy - just as it should be in our eyes! And we're glad that you agree. Zoe from the HomeProtect Team

Posted 5 years ago

“Helpful man got our premium down for us”

Helpful Report

Posted 5 years ago

Great to read that we've been able to get your cover at a good price. Zoe from the HomeProtect Team

Posted 5 years ago

“As I can only use this company it’s difficult to get a cheaper price”

Helpful Report

Posted 5 years ago

Thank you for your review. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful employee who explained the policy in detail.”

Helpful Report

Posted 5 years ago

Thank you for your feedback, I'm so pleased the agent you spoke to was helpful. Zoe from the HomeProtect Team

Posted 5 years ago

“Well priced insurance. Easy to contact. Very helpful.”

Helpful Report

Posted 5 years ago

This is great to hear! So pleased we were able to get you cover at a good price. Zoe from the HomeProtect Team

Posted 5 years ago

“Very happy with the service they give”

Helpful Report

Posted 5 years ago

Thank you for your review Ruth. Glad to hear you've a great service all round. Zoe from the HomeProtect Team

Posted 5 years ago

“Easy as it always is every year.”

Helpful Report

Posted 5 years ago

We aim to please! Thank you for your five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“All done online which was easy to use, questions were clear which helped as I am a first time buyer so process of searching for adequate building insurance was a little daunting”

Helpful Report

Posted 5 years ago

A no hassle, simple service is what we aim to give our customers, so it's great to hear you've had that experience on our website. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful staff and informative”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so it's wonderful to read your review. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,787 reviews