Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.47

4.5 Rating 3,787 Reviews

90 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

Write Your review

Tell us how Homeprotect made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with policy albeit with a small increase in cost of premium. Thankfully haven't needed to claim so cannot comment on that.”

Helpful Report

Posted 5 years ago

Fingers crossed that you never need to make a claim. But thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 5 years ago

“Happy with policy and hasn't gone up too much”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback Joey. Zoe from the HomeProtect Team

Posted 5 years ago

“I had to change from one type of policy to another. The company had a bizarre charging system; if I wanted to transfer I would have received back less than £10. However with the very helpful sales assistant we worked out I could save several hundred by cancelling and having a new policy. Right result in the end and very helpful staff. Thanks.”

Helpful Report

Posted 5 years ago

It's a shame that we missed out on the full five stars, but thank you for your feedback, we will use it to improve out future services. Zoe from the HomeProtect Team

Posted 5 years ago

“Best quote I found, much cheaper than my previous provider and for a better level of cover.”

Helpful Report

Posted 5 years ago

I'm pleased that we've been able to tick all the boxes for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Competitive price at renewal and when I wanted to go through a few of the finer details and ask questions, did not feel rushed and everything was answered comprehensively.”

Helpful Report

Posted 5 years ago

I'm glad that we could take the hassle out of insurance for you Karen. Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 5 years ago

“I'm a new customer but signing up was very straightforward”

Helpful Report

Posted 5 years ago

Thank you for picking HomeProtect, we're thrilled to have you as a customer. Zoe from the HomeProtect Team

Posted 5 years ago

“Although the premium had increased from the previous year the cover remained the same. Comparing with other insurance companies the policy was value for money and fit for purpose.”

Helpful Report

Posted 5 years ago

Wonderful to read that we could provide you with value for money on your policy. Zoe from the HomeProtect Team

Posted 5 years ago

“Quick and easy on line. Not complicated. All done at good pace.”

Helpful Report

Posted 5 years ago

Quick and easy - just as it should be in our eyes! And we're glad that you agree Simon. Zoe from the HomeProtect Team

Posted 5 years ago

“Needed insurance for a house with a flat roof, was struggling to get a good deal. Found HomeProtect gave me the reassurance I needed to protect my home and contents.”

Helpful Report

Posted 5 years ago

It's great to read that we were able to give you a good deal on insurance for your house. Zoe from the HomeProtect Team

Posted 5 years ago

“I have had to call HomeProtect on a few occasions over the past year with changes to my policy or questions on my cover. I've always spoken to friendly, polite person who has answered my queries or resolved any changes on the call”

Helpful Report

Posted 5 years ago

“Easy questionnaire to navigate, pricing was strong and seemed reasonable when tweaking for various permutations of adding/removing valuable items etc. Overall pleased”

Helpful Report

Posted 5 years ago

We aim to please! Thank you for your great feedback. Zoe from the HomeProtect Team

Posted 5 years ago

“Insurance was easy to setup and I was satisfied with the CS operative. Also a good saving vs prior year with a different company.”

Helpful Report

Posted 5 years ago

Thanks for the great feedback Tom. I'm glad that we were able to kept things nice and easy for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Brilliant service. Had a change to my details on my quote, called them up, got a cheaper price and all set up within 5 minutes. Polite and helpful guy on the phone and pleased with a good price all speedily sorted!”

Helpful Report

Posted 5 years ago

I'm glad that we could take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“The quote was good and tailored to my needs. The forms were easy to compete and the whole process was quick .”

Helpful Report

Posted 5 years ago

I'm glad that we could tick all the boxes for you. Zoe from the HomeProtect Team

Posted 5 years ago

“I am a longer term customer. I am pleased that renewal premiums have remained competitive. I am particularly impressed with your claims handling. I would like you to increase your Range of insurance coverage and insured values.”

Helpful Report

Posted 5 years ago

Thank you for your positive feedback, I'm glad that we've been able to impress you. Zoe from the HomeProtect Team

Posted 5 years ago

“Renewal was an easy process throughout. Our two premiums had a slight increase although there was no explanation for this. It would be helpful to know the reasons. We have not had to make any claims. Thank you for your service.”

Helpful Report

Posted 5 years ago

Sorry if we've left you confused. I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 5 years ago

“Homeprotect ended up being the best quote for us in the end, but they were very slow to get the price to us, nearly a week to have it looked at by the underwriters and get a confirmed quote to us. This was too slow as we were due to exchange on our house in two days and needed a policy to start then. Ended up having to take out an alternative policy out with another company and then cancelling that a week later to switch to Homeprotect. Which was a bit of a faff we didn’t need on an already busy week moving.”

Helpful Report

Posted 5 years ago

Sorry to hear that you had a slow response from us, but I'm pleased to read we won you over in the end. I hope the move went well. Zoe from the HomeProtect Team

Posted 5 years ago

“I was searching for a competitive deal on my home insurance and found the process very easy.”

Helpful Report

Posted 5 years ago

Glad that we could take the hassle out of insurance for you Peter. Zoe from the HomeProtect Team

Posted 5 years ago

“Competitive prices coupled with the features we desired for an insurance product. Hopefully we will never need it.”

Helpful Report

Posted 5 years ago

Fingers crossed you never need to make a claim, but thank you for picking us to be there should we ever be needed. Zoe from the HomeProtect Team

Posted 5 years ago

“Comprehensive cover at a very competitive price was sourced with maximum efficiency. I am very pleased with the product.”

Helpful Report

Posted 5 years ago

We aim to please! Thank you for your positive feedback. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,787 reviews