Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.43

4.4 Rating 3,156 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,156 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service was ok, although it took a few calls to get it sorted. I would still recommend HomeProtect.”

Helpful Report

Posted 5 years ago

Sorry if there were some issues when trying to resolve an issue, but pleased them team were able to get this sorted for you in the end. Zoe from the HomeProtect Team

Posted 5 years ago

“This is my second year with Home Protect. As usual I did a price comparison on the internet and came up with a slightly better price than my renewal. Strangely enough it was with Home Protect. I contacted them but unfortunately they were unable to carry on the same policy and match the price online. Even the adviser agreed with me that this was crazy. The adviser was friendly, polite and helpful as he could be. I haven’t had a need to claim, hence the 4 stars.”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“Did my annual search for home insurance and HomeProtect were the cheapest for the same level of cover and saved me about £160 on my renewal cost.”

Helpful Report

Posted 5 years ago

Thank you for your review Tony. I'm glad it was a straightforward process for you, and what a great bonus of saving money! Zoe from the HomeProtect Team

Posted 5 years ago

“Very good price was offered on renewing, plenty of time to think about renewing, no pressure was put on me to renew. I did find better quotes, but found them not as good value so I decided to renew for another year.”

Helpful Report

Posted 5 years ago

Thank you for your loyalty Richard and glad we could be such good value for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Reasonable price, good cover, no issues so far!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us such a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“This is the second year that I have had HomeProtect to insure my home - comparison sites were coming up either very much more expensive or just slightly under the renewal price, so I decided to continue rather than change insurer. Good customer service and the cover meets my needs and requirements.”

Helpful Report

Posted 5 years ago

Brilliant to hear we could tick all the boxes for you Morton. Thank you for your loyalty and sticking with us. Zoe from the HomeProtect Team

Posted 5 years ago

“I had to find a company for building insurance only as my father died and needed house covered till sold, as this was a site dealing with probate insurance this put my mind at ease knowing it was insured correctly , hopefully all goes well”

Helpful Report

Posted 5 years ago

I'm so sorry to hear about your father's passing Rosalyn, my deepest condolences to you and your family. Thank you for taking the time to share a good review and I’m glad we were able to help make tough situation a little bit easier. Take care. Zoe from the HomeProtect Team

Posted 5 years ago

“excellent service and easy to use, had all relevant questions and cheap as well”

Helpful Report

Posted 5 years ago

Thank you for your review. I'm glad it was a straightforward process for you and what a great bonus of saving money! Zoe from the HomeProtect Team

Posted 5 years ago

“Quick and easy to renew with a competitive offer and improved benefits”

Helpful Report

Posted 5 years ago

Thank you for renewing with us. It's fantastic news that we were able to give you the right cover and for a good price. Zoe from the HomeProtect Team

Posted 5 years ago

“very efficient and good value for money”

Helpful Report

Posted 5 years ago

It's fantastic news that we were able to give you the right cover and for a good price. Zoe from the HomeProtect Team

Posted 5 years ago

“Good coverage for a good price, all queries dealt with in very good time, overall I would recommend HomeProtect, even though my insurance went up just over £10 a month because I upgraded my mobile phone which did annoy me slightly.”

Helpful Report

Posted 5 years ago

Glad we could tick all the boxes for you Mike. Sorry for the monthly increase, I appreciate it's frustrating when your price isn't what you were hoping for, but there are lots of different rating factors that are taken into account when calculating a renewal price. Zoe from the HomeProtect Team

Posted 5 years ago

“Good policy for the price similar to other insurers on the market”

Helpful Report

Posted 5 years ago

That's what we like to hear Pawel! Thanks for the great review. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price, good experience thus far. I've never had to make a claim so cannot comment on that process”

Helpful Report

Posted 5 years ago

Great to hear that you've had a good experience with us so far Jen. Thank you for the top mark review. Zoe from the HomeProtect Team

Posted 5 years ago

“The process was very quick and easy”

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Posted 5 years ago

Wonderful to hear everything has been straightforward for you Robert, that's just how it should be in our eyes. Zoe from the HomeProtect Team

Posted 5 years ago

“Like how Home Protect displays their paperwork in such a visual, clear and simplistic way.”

Helpful Report

Posted 5 years ago

We like to keep things as clear and simple as possible and I'm really pleased you agree. Thanks for taking the time to leave us such a brilliant review. Zoe from the HomeProtect Team

Posted 5 years ago

“very straight forward and the policy very easy to understand”

Helpful Report

Posted 5 years ago

Thank you for your review, I'm glad it was a straightforward process for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Price was a bit higher than expected but otherwise ran smoothly for renewal”

Helpful Report

Posted 5 years ago

Thanks for taking the time to give us a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Renewed with Homeprotect for a second year. Price jumped by around 20 percent but they were still competitive against a quick check on a price comparison website. With everything else going on this year and with my last insurer going bust, I couldn't be bothered to spend a lot of time seeking the very best price so they keep my business for now. Not had to make any changes or claims, so can't make any judgement there.”

Helpful Report

Posted 5 years ago

Thanks so much for choosing HomeProtect as your insurer Kevin. We're always here whenever you need us. Zoe from the HomeProtect Team

Posted 5 years ago

“I choose yourselves last year as my previous broker kept hiking up the price every year. My experience with yourselves to date has been fine and easy to do. A bit disappointed that my premium has gone up £60 this year as finances are tight having been on furlough pay for 3 months. May have to review my options again next year if it goes up again.”

Helpful Report

Posted 5 years ago

Thanks for choosing HomeProtect we're thrilled to have you as a customer. We appreciate your feedback with regards to your pricing for cover. It must be frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team

Posted 5 years ago

“Good price”

Helpful Report

Posted 5 years ago

Glad we could be so competitively priced for you Suresh. Thanks for leaving a top mark review. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.4 based on 3,156 reviews