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Homeprotect Reviews

4.4 Rating 3,077 Reviews
89 %
of reviewers recommend Homeprotect
Company Reviews Metrics Info
4.4
Based on 3,077 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Homeprotect Reviews

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I’m very happy with my HomeProtect Buildings and Contents Insurance. They give a good service, remind you a few weeks before renewal and don’t pressurise you. The policy covers the things you want covered. My Insurance this year was cheaper than last year. So even more happier!”
Helpful Report
Posted 4 months ago
Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Posted 4 months ago
Loic R
Verified Reviewer
“I’m happy with Homeprotect. Getting a quote and signing up for insurance was straightforward and hassle-free. The only thing I would flag is that I don’t recall receiving an email or letter notifying me about the upcoming auto-renewal of my policy. Otherwise, a smooth experience overall.”
Helpful Report
Posted 4 months ago
Thank you for the positive feedback, Loic! The renewal notice would be delivered 3-4 weeks prior to the renewal date. Thank you, The Homeprotect Team.
Posted 4 months ago
Anonymous
Verified Reviewer
“Quote and registration for contents insurance was nice and easy. No need to speak to customer services yet so can’t comment on that yet but alls good so far.”
Helpful Report
Posted 4 months ago
Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 4 months ago
Anonymous
Verified Reviewer
“The most competitive quote after shopping around and with increased cover over my previous policy”
Helpful Report
Posted 4 months ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Jamie C
Unverified Reviewer
“Great friendly, professional and efficient staff. I will be recommending this company to my firends and family for definite. I wish them all the success in the future. Thank you.”
Helpful Report
Posted 4 months ago
Your 5-star feedback made our day, Jamie! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 4 months ago
Ray J
Unverified Reviewer
“Excellent service on line easy to follow and a very competitive price.”
Helpful Report
Posted 4 months ago
That's what we like to hear, Ray! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Sally G
Unverified Reviewer
“Easy to deal with, straight forward communications, all good so far”
Helpful Report
Posted 4 months ago
That's what we like to hear, Sally! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Jaybee 2
Unverified Reviewer
“Easy to get a quote and at a good value price.Adding valuable items was simple. Cover provided is sensible and easy to understand.”
Helpful Report
Posted 4 months ago
Thank you for the positive feedback, Jaybee! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 4 months ago
Lisa
Verified Reviewer
“Easy to set up insurance and navigate the website. Clear add ons and explanations as to what they covered. Thankyou.”
Helpful Report
Posted 4 months ago
That's what we like to hear, Lisa! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Julie E
Unverified Reviewer
“I had to change something on my new Home/Contents Policy details recently and got through very quickly and talked to a very helpful person, who sorted this for me and sent me the amended documents. Very impressed with the whole process which was very quick and efficient. I would recommend this company.”
Helpful Report
Posted 4 months ago
Your 5-star feedback made our day, Julie! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.
Posted 4 months ago
Son
Unverified Reviewer
“Mi thought the process would be more complicated than it was. Questions easy to navigate and all our requirements were easy to locate. Happy with the service”
Helpful Report
Posted 4 months ago
That's what we like to hear, Son! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Anonymous
Verified Reviewer
“It was easy and I am very happy with price and my requirements.”
Helpful Report
Posted 4 months ago
Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.
Posted 4 months ago
Ian C
Verified Reviewer
“Arranged online. The process was straight-forward and the pricing was very competitive.”
Helpful Report
Posted 4 months ago
That's what we like to hear, Ian! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Anonymous
Verified Reviewer
“Very easy to renew; we have never made a claim so we can’t comment on how easy that might be. However, we were a bit shocked at the premium increase and restrictions whilst covering our extension building works. It increased the annual payment by around 33%.”
Helpful Report
Posted 4 months ago
Thank you for the positive feedback! I have sent your comments to our team to look into how we can improve. Thank you, The Homeprotect Team.
Posted 4 months ago
Anonymous
Unverified Reviewer
“Needed a specific type of insurance and found completing form simple and a reasonable quote given at the end. Thank you.”
Helpful Report
Posted 4 months ago
We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.
Posted 4 months ago
Anonymous
Unverified Reviewer
“Very easy to set up and a reasonable price”
Helpful Report
Posted 4 months ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Anonymous
Unverified Reviewer
“The insurance policy is fair in the current market. Customer service however was less than pleasing. The staff who answer the calls are extremely helpful and pleasant, but beyond them it was a struggle to get action on the issue that I needed rectifying. A two week wait in the end.”
Helpful Report
Posted 4 months ago
Thank you for the positive feedback! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.
Posted 4 months ago
Garry S
Unverified Reviewer
“Easy and straightforward. Very good.”
Helpful Report
Posted 4 months ago
That's what we like to hear, Garry! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Laura T
Unverified Reviewer
“Chose from an array of quotes from Compare the Market. Competitive price, and offered contents when I had a lodger, which many companies didn't even though I had put that in as a criteria. Simple, easy, hassle free.”
Helpful Report
Posted 4 months ago
Thank you so much for your amazing review, Laura! We're thrilled to hear that you had a great experience with us. The Homeprotect Team.
Posted 4 months ago
RD
Unverified Reviewer
“Very straightforward company to deal with.”
Helpful Report
Posted 4 months ago
That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.
Posted 4 months ago
Homeprotect is rated 4.4 based on 3,077 reviews
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