Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.41

4.4 Rating 2,949 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 2,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was dreading the renewal thinking it would increase by a lot and you feel ripped off if this happens especially when you havent claimed but increase was acceptable and renewal automatic and simple”

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Posted 5 months ago

Thank you for the positive feedback Chris! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 months ago

“Excellent information given by customer service and I halved my house insurance. Defaqto 5 what more can you say.”

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Posted 5 months ago

Thank you so much for your amazing review Linda! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 5 months ago

“It was very reassuring to obtain our Home Insurance through Homeprotect which has been tailored to what we require that no other Home Insurance company could offer. The insurance premium we paid is excellent value. I have passed on Homeprotect’s details to many of our friends and family.”

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Posted 5 months ago

Your 5-star feedback made our day Marjory! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“The Homeprotect customer service team members have always been very patient, kind and professional throughout every interaction I've had with them and they've always made sure I've got the appropriate cover for me, whatever my home setup has been. I'm a happy customer.”

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Posted 5 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 months ago

“Used a comparison website to receive a quote from this company. It covered all my requirements at a very competitive price.”

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Posted 5 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 5 months ago

“The process of finding the right type of cover required was easy to find and digest on the Homeprotect website. Thank you.”

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Posted 5 months ago

Great to see we could do that for you Paul! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Everything was done on time and I believe it is good value for money”

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Posted 5 months ago

That's what we like to hear! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“easy and straightforward renewal”

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Posted 5 months ago

Your 5-star feedback made our day MichaelC! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“Very helpful staff when seeking House Insurance”

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Posted 5 months ago

Great to hear we could help you! Thank you for your 5 star feedback. The Homeprotect Team.

Posted 5 months ago

“Excellent communication and listening skills, by the customer service team.”

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Posted 5 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“.very helpful, polite and courteous”

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Posted 5 months ago

We’re delighted to see your 5-star review Terry! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 months ago

“I have been with Home Protect for some time to insure my combi - boiler and receive a yearly service. This years service saw my boiler condemned - although there were no problems with it prior to the visit. No explanation was given except a scant 'general leak' written on the service sheet. Upon telephoning the companty who serviced the boiler I was told they had emailed Homeprotect. Upon telephoning Homeprotect I was offered £49.21 to replace my boiler. No question of repair, no discussion about how to replace it. Needless to say I have cancelled my DD, have a new boiler and won't need to insure it since it guaranteed for 10years and a service only costs £65. I may as well have done this and saved the insurance money each month. Once again trying to gain peace of mind through insurance is a waste of money.”

Helpful Report

Posted 5 months ago

Sorry to read of your disappointment. I have raised this to our complaints team who will be in touch shortly. Thanks, The Homeprotect Team.

Posted 5 months ago

“Good competitive price for my home insurance, easy to set up. No problem so far but had no claims to deal with.”

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Posted 5 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you Les! Thank you, The Homeprotect Team.

Posted 5 months ago

“all they have done is taken money from me, this is easy and they ask fora review ?? I can only say average and this is generous, taking money from people isn't difficult. Hopefully I don't need to make a claim, the insurance industry does not have a good reputation but I'm obliged to engage with them, its a condition of my mortgage. 🤦‍♂️”

Helpful Report

Posted 5 months ago

We’re sorry to hear about your experience, Burns. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 5 months ago

“By agreeing to insure when I was having a problem. Not cheap but better than most others”

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Posted 5 months ago

Thank you for the positive feedback Peter! The Homeprotect Team.

Posted 5 months ago

“Easy to navigate Best value”

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Posted 5 months ago

That's what we like to hear Brian! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“It's my second year with Home Protect. I've renewed yet again because I've found them very responsive and helpful. I always get to speak to a real person on the phone (a real plus) when discussing my cover, and they are available till late in the evenings and Saturdays. Most importantly, their cover and their premiums are very competitive. The only thing I can't comment on is their response to claims, because I have never needed to make any claim with them up to this point!”

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Posted 5 months ago

Thank you for the positive feedback! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“Terrible service ! Got e mail saying “ click here “ to get an e mail from Homeprotect with a link or instructions how to access my account. Tried this twice without success. Checked spam and not gone there either. Hopeless if this is how it starts !”

Helpful Report

Posted 5 months ago

Sorry to read of your disappointment, Vince. I kindly request you to reach us via webchat at the following link: https://www.homeprotect.co.uk/contact-us, or contact our phone support at 0330 660 3694. Our opening hours are Monday to Friday from 9 am to 8 pm, and Saturday from 9 am to 1 pm, we’ll get on this right away to assist you further. Thanks, The Homeprotect Team.

Posted 5 months ago

“Fuss free, reasonably priced policy.”

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Posted 5 months ago

That's what we like to hear Emma! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“Competitive price, all documents under your account log in Fairly quick to get through on phone for customer services”

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Posted 5 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 months ago

Homeprotect is rated 4.4 based on 2,949 reviews