Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George’s Square, New Malden
Rating: 4.42

4.4 Rating 3,078 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George’s Square
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was in the process of extending my holiday and requested my insurer to give me info on what was not/what was covered in my insurance policy and how much would it cost to cover to extend my policy to cover an extra 2 weeks (max 45 days). The gentleman I spoke to basically told me his company could not stop me going on holiday and then read out a long list of exclusions and to me it sounded like if I went on holiday, I had no cover. I then went on Compare the Market and Homeprotect was at the top of the list so I completed an online request for a quote and mentioned my unoccupied period. The resulting quote not only covered the unoccupied period with what seemed fewer exclusions but was also a lot cheaper than I was paying. As they say a 'No-brainer'. I'm over £100.00 better off and with a more acceptable list of exclusions for an unoccupied property. Plus, Customer Services were helpful when contacted for assurance that my policy would/did cover the arranged unoccupied period.”

Helpful Report

Posted 5 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 5 months ago

“Came up as the cheapest quote even with an element of extra emergency cover as standard. Polite, well-versed staff member spoken to over the phone who was very familiar with the product.”

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Posted 5 months ago

We’re delighted to see your 5-star review Glenn! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 months ago

“Very easy to deal with and competitive pricing, many thanks”

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Posted 5 months ago

That's what we like to hear Richard! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“Very professional very competitive gray cover thank you”

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Posted 5 months ago

Thank you so much for your amazing review Onofrio! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 5 months ago

“Good site easy to navigate unfortunately it didn't hold all information when I pressed buy so need to call them to update information so please be aware. May just be my phone but not sure!”

Helpful Report

Posted 5 months ago

Thank you for the positive feedback K! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 5 months ago

“Dealt with mums property quickly as gone in a home so not straight forward but was made easy for us thankyou”

Helpful Report

Posted 5 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“Very helpful, and clarified a few concerns with the type of property I bought! All in all great service.”

Helpful Report

Posted 5 months ago

We’re delighted to see your 5-star review! It's wonderful to know that you enjoyed our service. Thank you, The Homeprotect Team.

Posted 5 months ago

“Have been with Homeprotect for a few years, when my autorenewal notice came up I tried quite a few other quotes but could not match my renewal price with Homeprotect so accepted the renewal.”

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Posted 5 months ago

Thank you for the positive feedback Michael! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 months ago

“Easy to set up......pay......done :)”

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Posted 5 months ago

That's what we like to hear David! Thank you for your 5 star review. The Homeprotect Team.

Posted 5 months ago

“I have only just taken out a home insurance policy with HomeProtect so can only comment on using their website to get and accept a quote. I found the website straight forward and my insurance has just started , so all good so far.”

Helpful Report

Posted 5 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“Very informative everything explained and helpful. Price was reasonable”

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Posted 5 months ago

Thank you so much for your amazing review Kathleen! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 5 months ago

“I have been with company about 13 months and haven't had to claim but the staff member I spoke to when I renewed was pleasant and helpful”

Helpful Report

Posted 5 months ago

Thank you for the positive feedback Stella! We’re glad you had a good experience with us. Thank you, The Homeprotect Team.

Posted 5 months ago

“Found this to be an easy straight forward experience, all relevant information was readily availed and easy to navigate, with the right amount of information”

Helpful Report

Posted 5 months ago

Thank you so much for your amazing review! We're committed to continuing to exceed your expectations. The Homeprotect Team.

Posted 5 months ago

“Simple enough to do online and a good price. Only thing I missed was the option to have paper copy of cover sent out.”

Helpful Report

Posted 5 months ago

Thank you for the positive feedback! We’re glad you had a good experience with us. I have raised a request for the documents to be sent to your correspondence address by post within 3-5 working days for you. Thank you, The Homeprotect Team.

Posted 5 months ago

“Renewed my insurance for the 3rd year and managed to save on my renewal through a call direct to Homeprotect. Very good customer care and service acknowledging a more competitive renewal could be achieved. Was also told there would be cash back of £65 to come through in a couple months from renewal so wait for this to come through. All in all easy process and paperwork emailed through on the day.”

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Posted 5 months ago

Thank you so much for your amazing review Gus! We're thrilled to hear that you had a great experience with us. The Homeprotect Team

Posted 5 months ago

“Your price was up from last year (why do insurance companies do this - because we are too inclined not to go thru the hassle to find other quotes I suppose) So your quote did not compare well with others We took the quote that offered the same cover but was substantially lower than yours”

Helpful Report

Posted 5 months ago

We’re sorry to hear about your experience. Please send your policy details through a private message here, and we’ll investigate this right away. Thanks, The Homeprotect Team.

Posted 5 months ago

“I spent some time talking to brokers and insurance companies to insure a timber lodge that will be left vacant for extended periods. I eventually came across Home Protect and found that they are able to insure the property at a price comparable with regular buildings insurance. I signed up immediately and feel very secure knowing that the policy is underwritten by AXA.”

Helpful Report

Posted 5 months ago

Your 5-star feedback made our day! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

“Good consistent value for home insurance....but one negative that happens every year because mine is due for renewal at the start of the New Year, I phone about a week before Christmas to give new card details (you are unable to do this online) and then HomeProtect go and take the payment right away instead of nearer the renewal date of 9 January! I phone before Xmas so I don't forget if I need to give new card details, I certainly don't expect my payment to be taken 3 weeks earlier than expected”

Helpful Report

Posted 5 months ago

Thank you for the positive feedback Sandra! I have sent your comments to our Change team to look into how we can improve. Thank you, The Homeprotect Team.

Posted 5 months ago

“We required home insurance for our Dads property following his passing but his current company were unable to provide cover as his home is obviously now unoccupied. I found Homeprotect and their website was very easy to use and I feel safe using them as underwritten by AXA.”

Helpful Report

Posted 5 months ago

We strive to offer cover that others can't, so it's great to see we could do that for you! Thank you, The Homeprotect Team.

Posted 5 months ago

“Fortunately we have not needed to make a claim so I cannot comment about that but when we originally wanted insurance we went to Homeprotect as they are one of the few that will insure properties with more that 4 or 5 bedrooms. The pricing is competitive and you can select exactly what cover is required so your not paying for cover that's not applicable to you. We moved to a 4 bedroom flat so only needed contents insurance and still found Homeprotect was very competitive.”

Helpful Report

Posted 5 months ago

Your 5-star feedback made our day Stephen! We're committed to continuing to exceed your expectations. Thank you, The Homeprotect Team.

Posted 5 months ago

Homeprotect is rated 4.4 based on 3,078 reviews