Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.44

4.4 Rating 3,395 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.4

Based on 3,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i found home protect very professional and efficient in handling my claim which was also resolved very quickly.”

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Posted 8 years ago

“Simple to set up on line. Over £100 cheaper than my previous insurer with more cover.”

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Posted 8 years ago

“Excellent value for money recommended to a few friends”

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Posted 8 years ago

“Clear and precise product details and no unexpected additional charges .”

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Posted 8 years ago

“From what I can see from reviews on this site, and other review sites, HomeProtect are a good company to set up a policy with. However, they are not a company to deal with if you need to make a claim. We took out home emergency cover which according to our policy covered emergency repairs and the cost of a replacement if the fault was unfixable. We had a boiler break down, an engineer was sent who condemned it as it was dangerous. They have now claimed they will not cover the cost of the replacement. This was after 90 mins of us chasing and being passed from pillar to post, with every department, including their underwriters claiming it was not their liability. We have been left without heating or hot water in temperatures of -8 with a young family. I feel duped, disappointed and while heartedly let down by this company. Needless to say we will be cancelling our policy as we believe them to have breached contract, and we will be referring our case to the ombudsman. I cannot stress enough, steer clear of this company. Pleasant to deal with to take your money, but that’s it.”

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Posted 8 years ago

Dear Sir / Madam, We are really sorry to hear about your recent boiler breakdown. So that we can investigate what has happened and help get things sorted for you, please could you email your policy number to marketing@homeprotect.co.uk? Kind regards, Elisabeth, Digital Marketing Manager, HomeProtect

Posted 8 years ago

“Straight forward process to follow. Easy to understand instructions. Competitive value for money.”

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Posted 8 years ago

“Good price, God customer service.”

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Posted 8 years ago

“Value for money and how easy it was to apply definitely happy with the service”

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Posted 8 years ago

“Quick and easy”

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Posted 8 years ago

“I am very disappointed in the service to a valued customer. I cancelled a policy as I was moving house and they automatically went ahead and renewed the policy. (They claimed they have no record of the call). When they finally refunded my money that they took from my account, a £50 admin fee was charged for the previous policy cancelation, even though I was told by telephone that they wouldn't normally choose to collect this at the point of policy cancelation. Homeprotect's penny pinching means that I will definitely not be using Homeprotect Insurance again. To be honest if Homeprotect Insurance is penny pinching at this stage, I wouldn't like to be a customer trying to claim from an insurance policy when something unexpected goes wrong. I could be a nightmare!”

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Posted 8 years ago

Good Morning, I’m sorry you feel that way about your recent experience with us. I can see this has already been cancelled and backdated, however the cancellation fee would not be waived. We’re more than happy to look at any evidence you can provide to confirm this was previously cancelled. Please feel free to contact us via our website if you wish to discuss further. Kind regards, Joe - Customer Relations

Posted 8 years ago

“Easy to apply and complete the process over the phone”

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Posted 8 years ago

“Really easy. Covered us while we're doing building work”

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Posted 8 years ago

“I chose Home Protect even though it wasn't the cheapest, because it had all the requirements I needed to insure my Holiday Home. The wording on the questions was simple and easy to understand. So I think I got a good deal!!!”

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Posted 8 years ago

“Very happy very informative would recommend”

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Posted 8 years ago

“Ease of use”

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Posted 8 years ago

“Simple application procedure. Good value for money.”

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Posted 8 years ago

“Reduced my fee”

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Posted 8 years ago

“Very helpfull and efficient. Able to answer any questions I had.”

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Posted 8 years ago

“Quick and easy to get the coverage I wanted and at the price I wanted”

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Posted 8 years ago

“Very efficient quotation response and prompt delivery of policy details. Good pricing too.”

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Posted 8 years ago

Homeprotect is rated 4.4 based on 3,395 reviews