Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,388 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A positive experience to date. Friendly staff were patient and helpful to ensure that my insurance requirements were understood. Premiums are competitive.”

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Posted 5 years ago

Thanks for the five star review. It's always lovely to come across positive feedback. Zoe from the HomeProtect Team

Posted 5 years ago

“I spoke to a lady who was patient and helpful. However, as she was working from home, she transferred me to a colleague elsewhere, who took the payment. I was suspicious, but my renewed policy details are all online, so it must have all been legitimate. Adapting to changing times.”

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Posted 5 years ago

Brilliant to hear our service is worthy of five stars! We have had to make some changes during lockdown but our customers are always our top priority. Zoe from the HomeProtect

Posted 5 years ago

“I spoke to a very pleasant person who helped me with the insurance I needed. Would certainly recommend. Very easy process and great price for my home insurance.”

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Posted 5 years ago

We pride ourselves on the service we provide, and I'm so pleased the team member you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 5 years ago

“Awful company to deal with.”

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Posted 5 years ago

I'm sorry to learn we've disappointed you. Please email me your policy number. I'd like to understand what went wrong so we can try and put things right. Email: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Over five months, and claim still not sorted. Don’t bother putting a complaint in even though my has been upheld and the customer relations team agrees I have reason to complain, still nothing happening. Broken promises that I will get a call back, requests for the same evidence I have already sent, made to feel like I am the criminal not the victim (my house was broken into), stalling tactics so they don’t have to pay put, and offer much less than what the claim is for. Will never use this company again. They were quick to take my money for the years insurance but not so keen on paying out. They are an absolute shambles.”

Helpful Report

Posted 5 years ago

I’m sorry you felt let down when you needed us Paula. Making a claim of any nature can be stressful, so we’d never want to add to this. I have escalated your review to our Claims Team who will be in touch with you today to hopefully get this resolved. If there's anything further that you need please don't hesitate to get in touch. Zoe from the HomeProtect Team

Posted 5 years ago

“Very good service. They dealt with a break in on an unoccupied building. Customer service was good when dealing with a query with the account.”

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Posted 5 years ago

Sorry to hear about the break in but I'm pleased we were there when you needed us. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service, pleasure to deal with”

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Posted 5 years ago

The pleasure is all ours! Thank you for choosing us. Zoe from the HomeProtect Team

Posted 5 years ago

“i have moved from another well known insurance company where there was no loyalty to a company that seems to care and is half the price i was paying”

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Posted 5 years ago

Thank you for choosing HomeProtect, I'm pleased we could be such good value for you. Zoe from the HomeProtect Team

Posted 5 years ago

“No problems. Thank you”

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Posted 5 years ago

That's what we like to hear! I'm pleased you've had a good experience with us. Zoe from the HomeProtect Team

Posted 5 years ago

“Listened, helped and sorted. What more could I want. Very friendly gentleman I spoke to, very helpful but then I am from Sheffield!!”

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Posted 5 years ago

We pride ourselves on the service we provide, and I'm so pleased the team member you spoke to lived up to this. Zoe from the HomeProtect Team

Posted 5 years ago

“Very helpful on the phone with details of the policy”

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Posted 5 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 5 years ago

“No problems”

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Posted 5 years ago

Thank you for taking the time to leave us a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Ripped off DO NOT BUY! I PAID £134 for a policy and had to cancel 7 days after the cooling off period ended. They charged me over £100 to cancel. This means I paid the equivalent of £1200 a year for less than a months cover. AVOID AVOID AVOID.”

Helpful Report

Posted 5 years ago

Sorry if you feel ripped off by us Chris. We always make our customers aware of any fees and charges before you buy your policy from us. If this wasn't the case then please do send me an email with your details and I will investigate this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Good so far.”

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Posted 5 years ago

Thank you for taking the time to leave us such a positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great customer service and so easy to set up the policy”

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Posted 5 years ago

That's what we like to hear! Thrilled our service was so easy and worthy of five stars for you. Zoe from the HomeProtect Team

Posted 5 years ago

“One of very few companies who will cover shared properties and with helpful and clear customer service”

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Posted 5 years ago

Thank you for the great review, I'm so pleased we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“One of the few companies that provide cover for shared accommodation with helpful and clear customer service.”

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Posted 5 years ago

So pleased you found us to be clear and helpful - we aim to provide a great service and I'm glad we lived up to this. Zoe from the HomeProtect

Posted 5 years ago

“One of the few providers that cover rooms in shared houses with great customer service explaining everything clearly and helpfully”

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Posted 5 years ago

Glad we could tick all the boxes for you. Thanks for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Have been with HomeProtect for a number of years now and am very pleased with the service. Easy to set-up, renew and contact when needed, with friendly and professional staff.”

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Posted 5 years ago

Glad we could tick all the boxes for you Lee. Thank you for sticking with us, we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“I felt HomeProtect were very knowledgable in their product. They were able to answer questions and go through different elements of the insurance. They were prompt with paperwork and supporting documents and I would recommend them.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,388 reviews