Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,388 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service all round.”

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Posted 5 years ago

Brilliant to hear our service is worthy of five stars! Zoe from the HomeProtect

Posted 5 years ago

“Very good service, Staff was very friendly and helpful, Offered me a very good price, Thank you”

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Posted 5 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 5 years ago

“Helpful customer service as I am dealing with this insurance on behalf of my elderly aunt”

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Posted 5 years ago

Thanks for the four star review. It's always lovely to come across positive feedback. Zoe from the HomeProtect Team

Posted 5 years ago

“We’ve been with Zurich as employees recd 10% discount for 17 years but Zurich wouldn’t confirm cover for us being away longer than 30 days Without negotiating!! Home Protect puts our minds at rest with unlimited ‘unoccupied’ Cover The total cover is extremely comprehensive & @ £191 pa more reasonable then other insurers with all the bells & whistles included. Hope we don’t have to use it but happy in knowledge we have HIME PROTECT to look after us. Regards J & J Clarke 18/7/20”

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Posted 5 years ago

Fingers crossed you'll never had to make a claim, but thank you for choosing HomeProtect to be there if we're ever needed. I'm thrilled we could put your mind at ease. Zoe from the HomeProtect Team

Posted 5 years ago

“Replies are at a glacial rate and team very unhelpful”

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Posted 5 years ago

Sorry to hear we've disappointed you, it's not the level of service we would expect you to receive. I can take a look into why this delay has happened. If you could please email me your policy number I’ll make sure it is investigated. Or if there's something you need assistance with please let me know and I will look into this for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“I missed my annual renewal due to lockdown so when I picked up again had to frustratingly go through the whole new policy process. Finally got to quote and actually found it to be £37 cheaper than renewal price you sent me ?? Very pleased - but, very concerned that reward to loyal customers looking to renew is to charge more !”

Helpful Report

Posted 5 years ago

Thanks so much for choosing HomeProtect as your insurer. Happy to hear that we could provide you with a great price - there are lots of different factors that go into calculating premiums, so renewals are based on the latest information that we have at the time. Zoe from the HomeProtect Team

Posted 5 years ago

“The customer service was ok, although it took a few calls to get it sorted. I would still recommend HomeProtect.”

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Posted 5 years ago

Sorry if there were some issues when trying to resolve an issue, but pleased them team were able to get this sorted for you in the end. Zoe from the HomeProtect Team

Posted 5 years ago

“This is my second year with Home Protect. As usual I did a price comparison on the internet and came up with a slightly better price than my renewal. Strangely enough it was with Home Protect. I contacted them but unfortunately they were unable to carry on the same policy and match the price online. Even the adviser agreed with me that this was crazy. The adviser was friendly, polite and helpful as he could be. I haven’t had a need to claim, hence the 4 stars.”

Helpful Report

Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“Really happy with the service. Would definitely recommend to others”

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Posted 5 years ago

Great to hear that our customer service is worthy of five stars for you Julie. Thank you for your positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Great service, very efficient and competitive price”

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Posted 5 years ago

That's what we like to hear! I'm pleased you've had a good experience with us Dean. Thank you for your review. Zoe from the HomeProtect Team

Posted 5 years ago

“Very friendly service. The man who arranged my insurance, was knowledgeable, and if he wasn't sure of something, went out of his way to help me get the answers I needed. Overall excellent, and pleasant service. Would recommend.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm pleased we lived up to this for you Barbara. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“They were the only company to offer a policy for our student house with more than your average number of people in a house. It was way to use to get a quote and posting was easy”

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Posted 5 years ago

Great to hear we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Very straightforward process and insurance at a competitive price”

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Posted 5 years ago

We like to keep things as simple and straightforward as possible, and I'm really pleased you agree Ian. Zoe from the HomeProtect Team

Posted 5 years ago

“Very friendly & helpful. Went through all of our options carefully.”

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Posted 5 years ago

It's so nice to hear you consider us to be friendly and helpful Jo. We really do value our customers, so thank you for choosing HomeProtect. Zoe from the HomeProtect Team

Posted 5 years ago

“Price was competitive and was also easy to understand with a prompt reply.”

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Posted 5 years ago

Easy and straightforward - just as it should be in our eyes! Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Did my annual search for home insurance and HomeProtect were the cheapest for the same level of cover and saved me about £160 on my renewal cost.”

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Posted 5 years ago

Thank you for your review Tony. I'm glad it was a straightforward process for you, and what a great bonus of saving money! Zoe from the HomeProtect Team

Posted 5 years ago

“Went to renew home and contents policy and 2nd year was 80% higher than 1st year with no change in circumstances. They rely on customers being lazy and not checking the renewal paperwork to rip you off. Don't use them!”

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Posted 5 years ago

Sorry if we've not been competitive for you Grant. I understand it's frustrating but there are lots of different factors that go into calculating premiums, based on each individual risk assessment. This practice is not unique to us, but operates extensively across the industry. Zoe from the HomeProtect Team

Posted 5 years ago

“Fantastic customer service. We have an usual house and home protect were very competitive.”

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Posted 5 years ago

We pride ourselves on the service we provide, so I'm really pleased we lived up to this for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Very good price was offered on renewing, plenty of time to think about renewing, no pressure was put on me to renew. I did find better quotes, but found them not as good value so I decided to renew for another year.”

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Posted 5 years ago

Thank you for your loyalty Richard and glad we could be such good value for you. Zoe from the HomeProtect Team

Posted 5 years ago

“They beat their own quote & were incredibly helpful and friendly on the phone. Couldn’t have asked for a better service!”

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Posted 5 years ago

We pride ourselves on the service we provide, so pleased we lived up to this for you. Thanks for choosing to stay with us for another year, we really do appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,388 reviews