Homeprotect Reviews

Name: Homeprotect
Address: CI Tower, St George, New Malden
Rating: 4.45

4.5 Rating 3,388 Reviews

89 %

of reviewers recommend Homeprotect

Company Reviews

Metrics

Info

4.5

Based on 3,388 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

About Homeprotect:

We specialise in non-standard insurance
We cover unoccupied homes, listed properties, properties with a history of flood or subsidence, holiday homes, second homes, landlords, people who have had past financial difficulties or convictions, larger homes with more than 6 bedrooms, homes which have lodgers or are on AirBnB and many more!

We’ll protect your property, inside and out… in minutes
Our customers have saved money and set up their home insurance online, even if they've had insurance problems in the past.

Immediate online quote in most cases, even for very complex circumstances
We quote for a wider set of circumstances online than any other insurance provider in the UK.

5 Star rated policies
Homeprotect home insurance policies are 5-star rated by Moneyfacts.

Useful extra cover included
Benefit from Basic Legal Expenses and Home Emergency cover included in your policy, as standard.

24hr Home Emergency line
If the worst should happen, call our dedicated team anytime. We’ll explain what information we need from you and we'll explain what happens next.

What we don’t cover
We also think it’s important to be clear on what we don’t cover. Please note that we don't cover homes outside of the UK, damage caused gradually, or by wear and tear, or by failure to fix a known issue, faulty design or poor workmanship or theft, vandalism or accidental damage caused by a paying guest. Find out more details of what is and isn’t covered in our policy booklet https://www.homeprotect.co.uk/policy-booklet

Visit Website

Phone:

0330 660 1000

Email:

marketing@homeprotect.co.uk

Location:

CI Tower, St George
New Malden
KT3 4HG

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Homeprotect 5 star review on 21st December 2021

Karen P

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simple and easy”

Helpful Report

Posted 5 years ago

Great to hear that we were able to take the hassle out of insurance for you. Zoe from the HomeProtect Team

Posted 5 years ago

“simple and easy to use”

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Posted 5 years ago

Simple and easy - just as it should be in our eyes, and we're pleased you agree. Thank you for the positive review. Zoe from the HomeProtect Team

Posted 5 years ago

“Simple easy to understand no small print jargon”

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Posted 5 years ago

We like to keep things and simple as possible for our customers, so I'm thrilled you've had that experience with us. Zoe from the HomeProtect Team

Posted 5 years ago

“Very good cover, would highly recommend”

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Posted 5 years ago

It's great to hear that our customer service is worthy of five stars for you Lauren. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 5 years ago

“Excellent price easy to take out cover”

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Posted 5 years ago

Thank you for the positive review, I'm glad we could be so competitive for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Fair quote, easy to speak to customer service”

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Posted 5 years ago

We pride ourselves on the service we provide, and I'm so pleased we lived up to this for you Robert. Zoe from the HomeProtect Team

Posted 5 years ago

“Good, fair quote. No huge price increase for renewal. Thanks. Happy to stay with.”

Helpful Report

Posted 5 years ago

Thank you for renewing with us Kim, we really do value our customers and their loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“Easy quick process even though it was a bespoke quote. Thanks”

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Posted 5 years ago

Quick and easy - just as it should be in our eyes and we're pleased you agree Paul. Thank you for the five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“great easy service”

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Posted 5 years ago

That's what we like to hear! I'm pleased you've had a great experience with us. Thank you for your review. Zoe from the HomeProtect Team

Posted 5 years ago

“Excellent and friendly customer service. A much better price than others found. Very helpful throughout. And highly recommended.”

Helpful Report

Posted 5 years ago

It's great to hear that our customer service is worthy of five stars for you. Thank you for picking HomeProtect, your recommendation means the world to us. Zoe from the HomeProtect Team

Posted 5 years ago

“Very good customer service, easy to renew and sensibly priced. This is my third year with Home Protect.”

Helpful Report

Posted 5 years ago

Glad we could tick all the boxes for you David. Thank you for sticking with us, we appreciate your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“The price of the combined contents and buildings insurance was highly competitive last year. I searched for a better deal this year...I found that the slight increase in the premium was still good value for the coverage I have chosen. A month or more before the renewal was due, I received an email reminder. It was clearly explained that there may be cheaper deals out there. Documents were emailed and an electronic signature was sufficient for the "credit" for paying the insurance premium monthly. I am happy to stay with HomeProtect.”

Helpful Report

Posted 5 years ago

I'm thrilled to hear that everything has been easy and straightforward for you Noreen - just as it should be in our eyes! Thank you for picking HomeProtect for another year we do value your loyalty. Zoe from the HomeProtect Team

Posted 5 years ago

“We changed our policy to Homeprotect as it was cheaper but had better coverage.”

Helpful Report

Posted 5 years ago

Thank you for choosing HomeProtect James! It's fantastic news you're happy with your cover and that we were competitive for you. Zoe from the HomeProtect Team

Posted 5 years ago

“Great customer service, as normal it was done very quickly and afficiently and at a resonable price.”

Helpful Report

Posted 5 years ago

Wonderful to hear that our service is worthy of five stars for you Alistair. Zoe from the HomeProtect Team

Posted 5 years ago

“Very easily setup online and with excellent communication throughout.”

Helpful Report

Posted 5 years ago

Great to hear that we were able to take the hassle out of insurance for you Robert. Zoe from the HomeProtect

Posted 5 years ago

“Very easy to complete the forms online and when I had to make a change they were very efficient and helpful on the phone”

Helpful Report

Posted 5 years ago

I'm thrilled to hear that everything has been easy and straightforward for you Christine - just as it should be in our eyes! Zoe from the HomeProtect Team

Posted 5 years ago

“Home Protect had all the elements I was looking for in a house and contents policy, especially as my property is a BISF building. I've now got everything covered inside and out, plus legal cover at a great price so now have peace of mind and navigating the online application pages was very easy. I was with another well known home insurance provider for a number of years and never bothered to check the renewal details, so let that policy run on, however upon checking the policy details for this year I found that the premium had gone up for another year, and value of cover down, so did a comparison search and Home Protect had the best and most competitive deal. As I did everything on line I haven't had any contact with their customer service team so cannot rate good or bad, but for the price, I would say HP home insurance is worth considering.”

Helpful Report

Posted 5 years ago

I'm glad we could tick all the boxes for you David. Thank you for the feedback and five star review. Zoe from the HomeProtect Team

Posted 5 years ago

“Signing up process was very straightforward and I was able to add high value items to my policy.”

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Posted 5 years ago

We like to make things straightforward and easy for our customers, so I'm glad you had that experience Hassan. Zoe from the HomeProtect Team

Posted 5 years ago

“Just be aware if you have jewellery items purchased for under the high risk limit of £1,500, even if you have a receipt they will send it off for valuation and increase the value for all jewellery 5% per year owned and 7-8% per year for watches. This sounds great until you try to make a claim. I bought a necklace two years ago for £1,400 not knowing this fact when I took out the policy so didn’t itemise it on the items over the high risk value. After a break in and the necklace was taken they have valued it at £1,540, sounds great but NO, they won’t pay out anything on that item as it’s over the £1,500 limit by £40”

Helpful Report

Posted 5 years ago

I’m sorry to hear that you're having issues with your claim. What you've mentioned is a little confusing and I’d really like to look into why this has happened. Please can you email me your claim reference number so that I can investigate this further for you. Email address: email.service@homeprotect.co.uk Zoe from the HomeProtect Team

Posted 5 years ago

“Was very quick and simple and advisor was very knowledgable.”

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Posted 5 years ago

Quick and simple - just as it should be in our eyes and we're pleased you agree. Thank you for the four star review. Zoe from the HomeProtect Team

Posted 5 years ago

Homeprotect is rated 4.5 based on 3,388 reviews