Over five months, and claim still not sorted. Don’t bother putting a complaint in even though my has been upheld and the customer relations team agrees I have reason to complain, still nothing happening. Broken promises that I will get a call back, requests for the same evidence I have already sent, made to feel like I am the criminal not the victim (my house was broken into), stalling tactics so they don’t have to pay put, and offer much less than what the claim is for. Will never use this company again. They were quick to take my money for the years insurance but not so keen on paying out. They are an absolute shambles.