Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.57

4.6 Rating 1,699 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,699 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quiet happy in general apart from one oops now all ok.”

Helpful Report

Posted 3 years ago

“I had to wait 20 minutes to get through.I was happy with the person who responded to my call.Pleasant and professional. I was told that I would receive a further call from your legal department,which I did later the same day (a Sunday) This was brief & to the point.I was then told that I would not receive any further calls. I received 2 further calls from different members of your legal team over the next 2 or 3 days. (better to receive a plethora of calls,rather than no call,I suppose). Referring to the questions below,I have not received any delivery,thogh I have received several emails”

Helpful Report

Posted 3 years ago

“I was already with Grove and Dean when my car insurance renewal came around. The renewal quote was higher than the previous year but after ringing around I obtained cheaper like for like quotes. Grove and Dean then lowered their quote. I stayed with Grove and Dean but expressed disappointment that as an existing customer I was not given their best quote from the offset. We will see what happens next year.”

Helpful Report

Posted 3 years ago

“All queries and corrections with my new insurance policy were dealt with promptly without any attempt to apply additional charges. Telephone waiting times were long but email correspondence dealt with quickly.”

Helpful Report

Posted 3 years ago

“Everything OK”

Helpful Report

Posted 3 years ago

“Very helpful & friendly”

Helpful Report

Posted 3 years ago

“Been with them for a few years now - 4 cars with them -great service with comprehensive policy that has all the add on's included. If i had a negative it would be that i go to the trouble of online insuring only to get a long phone call to repeat it all again - no time management there then!!”

Helpful Report

Posted 4 years ago

“Very helpful with enquiry, explained everything as asked & advised of any issues.”

Helpful Report

Posted 4 years ago

“This is my second year and I find their Agent was very helpful and explained clearly my opinion.”

Helpful Report

Posted 4 years ago

“Received details of my insurance for 2020 but was also given details of an alternative quotation . I contacted the renewal line as I had some changes to advise since 2019 details. The details were given and was advised of what I had to pay for this year with minimum of delay. I found the person I was speaking to very helpful.”

Helpful Report

Posted 4 years ago

“This is the first time I have used the services of Grove & Dean (less than 1 month) & so far the service has been good to very good.”

Helpful Report

Posted 4 years ago

“Good value motor insurance”

Helpful Report

Posted 4 years ago

“Only problem worth mentioning was the difficult response to telephone communication.Business will be lost if that is not improved.”

Helpful Report

Posted 4 years ago

“unable to fault your service or prices”

Helpful Report

Posted 4 years ago

“Only good as car insurance was not as competitive as last time. I have three insurance with G&D which makes life easier for me so long as I do not have to go chasing round the internet to check what other brohers etc offer. Overall customer service is very good and helpful.”

Helpful Report

Posted 4 years ago

“The service received was courteous and competent.”

Helpful Report

Posted 4 years ago

“Good, professional & efficient.”

Helpful Report

Posted 4 years ago

Hi Oladele Thank you for sharing your feedback with us, it's appreciated. Kind regards Grove & Dean

Posted 4 years ago

“good cover at a reasonable price. documents easy to read”

Helpful Report

Posted 4 years ago

Hi James Thank you for taking the time to share your feedback, it's great to hear your positive comments. Kind regards Emma Grove & Dean

Posted 4 years ago

“Gave 4 ☆ as I have had your insurance before on a Jaguar that I had. I am disappointed with the finance agreement and all the extra charges.”

Helpful Report

Posted 4 years ago

Hi Stephen Sorry to hear you have been left feeling disappointed. Should you wish for your concerns to be investigated, please don't hesitate to submit a feedback form found in the Existing Customer menu on our website. Kind regards Emma Grove & Dean

Posted 4 years ago

“Good priced good service”

Helpful Report

Posted 4 years ago

Hello Thank you for the positive feedback, your comments are appreciated. Kind regards Emma Grove & Dean

Posted 4 years ago

Grove & Dean Private Clients is rated 4.6 based on 1,699 reviews