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Grove & Dean Private Clients Reviews

4.6 Rating 1,614 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

4.6

Based on 1,614 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th March 2024

Grove & Dean Private Clients 5 star review on 14th March 2024

Grove & Dean Private Clients 5 star review on 5th February 2024

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Grove & Dean Private Clients 5 star review on 23rd December 2023

Grove & Dean Private Clients 5 star review on 1st November 2023

Grove & Dean Private Clients 5 star review on 16th September 2023

Bryan Eastwood Bryan Eastwood

Grove & Dean Private Clients 5 star review on 6th September 2023

Raymond Bignell

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed in the service received. Had insurance over a year , then find out my husband who has crohns and leukaemia had put the wrong purchase date in when he initially set the policy up.you took the payment for this year without my permission, bearing in mind its my policy!”

Posted 3 months ago

Read Grove & Dean Private Clients Reviews

Hi, Thank you for sharing your review with us, we are sorry to hear about your negative experience. Your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 3 months ago

“Forced into purchasing my car insurance at twice the price from last year, despite no change in circumstances nor any accidents. Previous insurance company for performance cars, ERS, no longer using G&D as broker. $550 last year. This year over $1300!”

Posted 3 months ago

Read Grove & Dean Private Clients Reviews

Hi, We are sorry to hear you are unhappy with this years renewal quote. Unfortunately multiple factors and statistics are taken into account when generating a customers premium, the insurance market is also everchanging so we cannot guarantee the price wont increase. However we confirm that your concerns have been passed onto the relevant department managers. Kind regards, Jess Grove & Dean

Posted 3 months ago

“Still not received any documentation”

Posted 5 months ago

Read Grove & Dean Private Clients Reviews

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Once you have signed in via the register email you will be able to view your documents in your online account. Kind regards, Molly Grove & Dean

Posted 5 months ago

“In this instance I feel Grove and Dean provided a very poor service. I cancelled my car insurance renewal 14 days before my existing policy expired. Despite this period of cancellation before renewal, I still had the first payment of the next policy stopped from my bank account. Also the reason for cancellation was due to your over inflated renewal quote, by far and away one of the most expensive I had received”

Posted 5 months ago

Read Grove & Dean Private Clients Reviews

Hi, We are sorry to hear about the problems you encountered. If you would like us to investigate this matter further, please provide us with your policy reference number or leave a feedback form on our website and we will contact you back. Kind regards, Jess Grove & Dean

Posted 5 months ago

“Very poor as paid on line for van Insurance then get phone call a day later saying I got pay more money over £800 for my van I could get multi van and car for that price will never use you again as for me to cancel it would off cost me £90 so that's my review”

Posted 6 months ago

Read Grove & Dean Private Clients Reviews

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. If you would like this looked into further please leave a feedback form via our site and we will contact you back. Kind regards, Jess Grove & Dean

Posted 6 months ago

“Keeps autorenewing without consent. Poor customer service.”

Posted 2 years ago

“Worst insurance I have dealt with in 42 years”

Posted 2 years ago

“Bunch of rude, pushy crooks. Never again! Avoid.”

Posted 2 years ago

“After my car breaking down, I was left waiting for half an hour on the phone, until I could speak to someone about it. Pressing the phone number one, as directed, in the message, to inform of location did not work. This has to be the worst breakdown service, I have ever received in my life.”

Posted 2 years ago

“Appeared to be a good Broker for the first year i insured through them, however: 1. they assumed i wanted to continue insuring through them for the following 12 months and automatically the took the insurance premium from my bank account. (£213.00) 2. Two weeks later they advised me that the insurance did not want to insure me for the next 12months and i had 7 days to find an alternate insurer. 3. When i asked for the insurance premium back they said that it wpould be atleast 30 days before a refund would be given and it would be subject to standard cancellation fees. (NOTE. it wasn't me who concelled the policy). 4. A further 2 weeks and i was advised that the refund would only be £73.00 due to their admin chargers for setting up the policy, then the cancellation charge for cancelling the policy then the pro-rata value for the actual insurance cover for a 3 week period. So its actually cost me £140.00 for 3 weeks insurance which i didn't ask for and its now been 6 weeks since they took the £213 out of my account and i still haven't seen £72 refund. Absolutely shocking and discusting treatment, STAY WELL AWAY FROM GROVE AND DEAN!!!”

Posted 2 years ago

“You will have extra charges. Do not get any dates wrong, even by a few months because you will owe them hundreds. If you change details or cancel, you will owe them hundreds. They don’t care about customers, they just want your money. Wish I checked the reviews first. Cheapest on comparison sites does not mean good. STAY AWAY FROM THESE ROBBERS”

Posted 2 years ago

“Failed to send my documents in spite of several phone calls asking for them.”

Posted 2 years ago

“Just moved my campervan from PE19 to SG7, only to be told this is a higher risk area. Was charged an extra £104 over and above my existing £5xx cost, despite PE19 being just sitting on my front drive, and the SG7 adress a secure club storage area with 24/7 security, CCTV, two barrier passes etc. The excuse I was given was postcode, but I just checked on https://www.theclayclothcompany.co.uk/car-insurance-post-code-ratings.html, both postcodes A-rated. I think I've been lied to by G&D. Have I? I'll amend this rating if I'm convinced otherwise.”

Posted 2 years ago

“Been waiting weeks for refund it only takes minutes to refund not weeks only reason I gave one star is because there is no option to give less”

Posted 3 years ago

“we are like many others , not useing our car . you still have charged us top money for our car insurence , maybe you should explain this . to all your customers”

Posted 3 years ago

“Waited 13 months for a portal even asked 3 times. Guess what still waiting”

Posted 3 years ago

“Cancel before the start date and within 14 days. But was charged £60 admin fees”

Posted 3 years ago

“Terrible they ask for one price then after the insurance is paid after a few days they tell me they want another £50 on top ridiculous”

Posted 3 years ago

“We asked when first taking this policy out not to be automatically renew. The adviser who was very helpful advised this was the case and also no marketing material. We noticed money had gone out of our account and when we contacted them they said it’s in our t&cs that we renew. Well to me that’s not exceptable and we did request not to auto renew. Will never recommend your company.”

Posted 3 years ago

“I think it’s disgusting that you have to pay £10 for any modifications on your policy. When I took the policy out I told the operative that the car had a private plate and that I would have to change it when the new reg was issued. I was told no problem. Then 2 weeks later I’m Told I have to pay to do it. Terrible. As I said on the phone there goes your renewal next year. £10 to A company this size is nothing and the good will it could buy you is massive. Very very short sighted.”

Posted 3 years ago

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Grove & Dean Private Clients is rated 4.6 based on 1,614 reviews