Grove & Dean Private Clients Reviews

"Took my money, did not ring back, still not insured. Want to cancel and go with alternative company but told will take 5 working days to refund debit card. need to drive my car NOW !"

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Posted 6 months ago

"Brought online insurance, when they called to verify my details the cost went up over £500! The only change was not parking on a drive but the road, this was also not declared online by mistake. The change took over 11 phone calls over a period on an hour, due to being cut off by the call staff. One of them being extremely rude! To cancel the policy that was not yet to start until over 23 days time they charged me £55, despite having a 14 day cool off period. Please do not use this company, very bad service and I feel like I have been robbed online"

2 Helpful Report

Posted 7 months ago

"I got to say there was a bit of a mix up at first as I got mixed up on motorbike insurance and paid deposit but they happily repaid me the money and took out another insurance cover with them. It was just that on line there was some mistakes but I'm happy with them as I not had motorbike for over 15 years but gave me very competitive cover!!"

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Posted 8 months ago

"Absolutely terrible! Probably the cheapest out there, but the service is horrendous. Took out a policy only for them to cancel it after a couple of days to tell me it was the wrong insurance even though all the quotes I did online matched the price as well as charging me a cancellation fee! Very difficult to get through and the staff are rude. AVOID AVOID AVOID."

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Posted 10 months ago

"Insured my M3 with them the second year now. 9 points and most companies would not insure me or give me a quote of £2000 +. Changed my plates as well and they never charged me. I have not had to make a claim, but they seem always the cheapest and the customer service is good. Sometimes difficult to get through but they are nowhere the size of Admiral so that can be expected.... I can only recommend them!"

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Posted 11 months ago

"Extra charges, huge fees, bad service. Don't waste your time and money ."

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Posted 11 months ago

"Queried why an insurance underwriting company was quoted, in a Key Facts document on their website, as being regulated by the FCA and PRA when in fact the insurance company had been removed as being authorised in December 2016. I was thanked for bringing this to their attention and was advised that they would call me back when matters had been referred to company acting on behalf of the insurance company. I am not impressed by such lack of relevant knowledge, which may be in breach of regulation."

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Posted 1 year ago

"Had a quote by compare the market, phoned up, was transfered 4 times. They said that there was an IT problem and the price doubled. I went back to Compere the market, quote was the same as the original one. rang up again and they said they would let me have it for that price. After 1 hour on the phone alarm bells were ringing for me. I sudder to think how it would be if I had to make a claim. My advise would be go elsewhereand save yourself the hassle."

1 Helpful Report

Posted 1 year ago

"Really ridiculous admin fees. They are clearly in the market of exploitation and haven't realised that customer service is what keeps people coming back. I will do all I can to spread the word that you should not use this company....they are like some horror story from the 80's! I predict their future to be very poor.....hopefully."

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Posted 1 year ago

"Took a classic car policy out with these guys spoke to someone called Adam who was very helpful and understood a true classic car enthusiast like me. I will use again for my other classic cars and will refer all my club members"

1 Helpful Report

Posted 1 year ago

"Very poor service from this so called insurance expert. My policy has been handled badly from start to finish and I am the one who will be out of pocket on this. Joke of a company"

2 Helpful Report

Posted 1 year ago

"customer service very poor. hard work with them. take the large sums off me plus after 14days cancelation still take my payment every month for 2months till i cancel my direct debit. no money was give back to me.... be warned with this company.. nobody mention of this company for a reason."

2 Helpful Report

Posted 1 year ago

"will not deal with this company again,very bad and costly experience .Very difficult to actually have a meaningfull conversation with any sales person.Quite arrogant at times."

2 Helpful Report