“Customer agent was very precise and explained everything I needed to know prior to purchasing my car insurance. Unlike some of the bigger companies there was no waiting for the documents to come through. Saved £150 on my wifes renewal.
Would recommend getting a quote at the very least, but for professionalism and service they were excellent”
“I have been with Grove & Dean for about 3 years and in that short time I have had my vehicle hit twice by another road user, The outcome of this experience has been very satisfactory in the way it was handled by Grove & Dean. I will certainly continue to remain with them and hopefully no more unpleasant surprises from other drivers.”
“a little slow on sending my paperwork, I payed well in advance because I like to have things done and dusted in plenty of time, so far they have been helpful as for the questions below they are N/A”
“I was really impressed with the professionalism of the company. Having been met with disinterest from a company that I had used for years for my campervan insurance it was a delight to be able to talk to your staff and to ensure that my needs were met. The follow up phone call was also useful. Thank you.”
“Certainly good value for what is a comprehensive cover. However the proof of the pudding is in the eating and until we need their services for a pay - out we won't know what their service is actually like - hopefully we'll never have to find out!!”
“I had to claim for both a breakdown and for vandalism, each call was met with the call handler not been able to locate my policy details and a long wait while they found me on the system. That said the actual breakdown was fast and efficient and the claim settled and sorted in a week of my first call.”
“Poor after sales performance and communications. Once payment was made they asked for multiple things no other insurer had asked of me which took time and effort to get. Inconsistent messages and queries depending on who you spoke to, which left me in doubting the quality of the cover I have taken out.”
