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Grove & Dean Private Clients Reviews

4.6 Rating 2,199 Reviews
92 %
of reviewers recommend Grove & Dean Private Clients
4.6
Based on 2,199 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Grove & Dean Private Clients Reviews
My first time with this company I found it very easy to do the insurance on line , thankyou
Helpful Report
Posted 2 days ago
Hi Ann, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the online insurance process easy and straightforward. Your feedback means so much to us, and we appreciate your trust in Grove & Dean. Best wishes, Jess Grove & Dean
Posted 2 days ago
We have just joined you for my husbands insurance on his vehicle. He asked for his documents to be paper ones for them to be sent through the post. We didnt get them so rang up 3 days ago and was promised they would be sent up today nothing as arrived He his giving the Company the benefit of the doubt for a few more days and if nothing comes then there will be a serious phone call for him, hence the 3 stars.
Helpful Report
Posted 3 days ago
Hi, Thank you for sharing your review with us, we are sorry to hear you have not yet received the paper documents. We have issued them via post twice so will have to look into why they have not been received. If you do not receive them in the next 3 days please contact us to advise. Kind regards, Molly Grove & Dean
Posted 2 days ago
Always very professional and very helpful and understanding, wouldn't go anywhere else for van insurance kind regards Mr Chapman
Helpful Report
Posted 4 days ago
Hi Mr. Chapman, Thank you for your amazing 5-star review! We truly appreciate your kind words about our professionalism and helpfulness. It’s wonderful to know you feel understood and well taken care of. We’re here for all your van insurance needs! Kind regards, Jess Grove & Dean
Posted 3 days ago
The call centre agents perfect service given very clear
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Posted 6 days ago
Hi Beverley, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our call centre agents to provide perfect service and clear communication. Your feedback motivates us to keep delivering excellent customer service. Best regards, Jess Grove & Dean
Posted 5 days ago
Excellent Service. Very Happy with quote and with breakdown and legal cover. Many Thanks.
Helpful Report
Posted 1 week ago
Hi, Thank you for your excellent 5-star review! We’re delighted to hear that you were happy with the quote and the detailed breakdown, along with the legal cover. Your satisfaction is our top priority, and it's great to know we met your expectations. Many thanks, Emily Grove & Dean
Posted 6 days ago
Polite and efficient service form the person I spoke to on the phone.
Helpful Report
Posted 1 week ago
Hi Colin, Thank you for your wonderful 5-star review! We're glad to hear that you received polite and efficient service over the phone. Our team always strives to make the experience smooth and pleasant. If you need any further assistance, please don't hesitate to reach out. Best wishes, Molly Grove & Dean
Posted 1 week ago
..........
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Posted 1 week ago
Hi, Thank you for your amazing 5-star review! Best wishes, Molly Grove & Dean
Posted 1 week ago
Loved the service from Grove and Dean. Don't like doing insurance on the computer as my husband doesn't know how to use it, especially should anything happen to me. There's always a friendly voice at the other end of the phone.
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Posted 1 week ago
Hi there, Thank you so much for your lovely 5-star review! We're thrilled to hear that you appreciated the friendly and accessible service from our team. It's important to us that you feel supported, especially when it comes to navigating insurance. If you need any assistance in the future, don’t hesitate to reach out—we're just a phone call away! Warm wishes, Jess Grove & Dean
Posted 1 week ago
Excellent and efficient service, all documents forwarded from yourselves, without having to chase, as with previous Insurers! Will definitely recommend, and use you in the future! Many Thanks!
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Posted 1 week ago
Hi Christopher, Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced excellent and efficient service from us. It’s great to know that our proactive approach met your needs without requiring any follow-ups. Your recommendations mean a lot to us! If you need anything in the future, don't hesitate to get in touch. Many thanks, Jess Grove & Dean
Posted 1 week ago
Very helpful
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Posted 1 week ago
Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our team very helpful. Your feedback truly inspires us to continue providing the best service possible. If you need any further assistance or have questions, just let us know! Kind Regards, Jess Grove & Dean
Posted 1 week ago
Found them very good 👍
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Posted 2 weeks ago
Hi Andy, Thank you for your 5-star review! We're delighted to hear that you found us very good. Your kind words motivate us to keep delivering top-notch service. If there's anything more we can do for you or any questions you have, just let us know! Kind Regards, Molly Grove & Dean
Posted 1 week ago
Great service and very good price thank you
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Posted 2 weeks ago
Hi Neil, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were happy with our service and pricing. Your satisfaction is our top priority, and it’s fantastic to know we could meet your expectations. If there's anything more we can do for you in the future, please feel free to reach out! Kind Regards, Molly Grove & Dean
Posted 1 week ago
We were informed through a popular website that this Car insurance company is professional and competitive. We have dropped a star because it was only in the small print that we need an in-car tracker in the car at all times.
Helpful Report
Posted 2 weeks ago
Hi, Thank you for your insightful 4-star review! We're glad to hear that you found us professional and competitive. We appreciate your feedback regarding the in-car tracker—it's essential for us to be transparent about our policy requirements, and we apologize if this wasn't clearly communicated. Your comments help us improve, so thank you for bringing it to our attention. If you have any further questions or need support, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean
Posted 1 week ago
Fantastic price and service
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Posted 2 weeks ago
Hi Dave, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our price and service to be to your satisfaction. Your positive feedback means a lot to us, and we’re here to help whenever you need assistance. Don’t hesitate to reach out if you have any questions in the future! Kind Regards, Molly Grove & Dean
Posted 1 week ago
Very pleased with the experience overall. My only criticism would be that when I was offered a renewal after my first year with the company it seemed reasonable but I used a price comparison site to check and found a similar policy with Grove & Dean for around £100 less. Seemed odd but I obviously availed of the cheaper option.
Helpful Report
Posted 2 weeks ago
Hi Enda, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience overall. We appreciate your feedback regarding the renewal offer and will certainly take it into account as we strive to improve our service. We're glad you found a suitable option that worked for you. If you ever need assistance in the future or have more questions, don’t hesitate to get in touch! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
So easy to insure my car and found me a quote £560 cheaper than my renewal, well pleased
Helpful Report
Posted 2 weeks ago
Hi Roland, Thank you for your amazing 5-star review! We're delighted to hear that you found it so easy to insure your car and that we could secure such a fantastic quote for you. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. If you need any assistance in the future, just let us know! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
Good service and easy to renew our policy. Documents are easily accessible online. No problems whatsoever.
Helpful Report
Posted 2 weeks ago
Hi Ian, Thank you for your wonderful 5-star review! We're so pleased to hear that you had a smooth experience with our service and found it easy to renew your policy. Accessibility of documents is important to us, and we're glad you enjoyed that feature. If there's anything more we can assist you with in the future, just let us know! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
Best price and ease of renewal online.
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Posted 2 weeks ago
Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the best price and enjoyed the ease of renewal online. Your kind words motivate our team, and we strive to provide a seamless experience for all our clients. If there's anything more we can do for you in the future, please feel free to reach out! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
Exsalent service
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Posted 2 weeks ago
Hi Jeffery, Thank you for your excellent 5-star review! We're so glad to hear that you experienced great service with us. Your satisfaction truly encourages our team to keep delivering the best possible experience. If there's anything else we can help you with in the future, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
Best price and service for my renewal
Helpful Report
Posted 2 weeks ago
Hi Trevor, Thank you for your amazing 5-star review! We're delighted to hear that you found the best price and service for your renewal with us. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need assistance in the future, feel free to reach out! Kind Regards, Molly Grove & Dean
Posted 2 weeks ago
Grove & Dean Private Clients is rated 4.6 based on 2,199 reviews