Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.64

4.6 Rating 2,199 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 2,199 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Grove & Dean Private Clients 5 star review on 14th July 2024

Michael Sullivan Michael Sullivan

Grove & Dean Private Clients 5 star review on 19th April 2024

David Wright

Grove & Dean Private Clients 5 star review on 14th March 2024

John Miles

Grove & Dean Private Clients 5 star review on 5th February 2024

Christopher Wickson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first time with this company I found it very easy to do the insurance on line , thankyou”

Helpful Report

Posted 2 days ago

Hi Ann, Thank you for your wonderful 5-star review! We’re delighted to hear that you found the online insurance process easy and straightforward. Your feedback means so much to us, and we appreciate your trust in Grove & Dean. Best wishes, Jess Grove & Dean

Posted 2 days ago

“We have just joined you for my husbands insurance on his vehicle. He asked for his documents to be paper ones for them to be sent through the post. We didnt get them so rang up 3 days ago and was promised they would be sent up today nothing as arrived He his giving the Company the benefit of the doubt for a few more days and if nothing comes then there will be a serious phone call for him, hence the 3 stars.”

Helpful Report

Posted 3 days ago

Hi, Thank you for sharing your review with us, we are sorry to hear you have not yet received the paper documents. We have issued them via post twice so will have to look into why they have not been received. If you do not receive them in the next 3 days please contact us to advise. Kind regards, Molly Grove & Dean

Posted 2 days ago

“Always very professional and very helpful and understanding, wouldn't go anywhere else for van insurance kind regards Mr Chapman”

Helpful Report

Posted 4 days ago

Hi Mr. Chapman, Thank you for your amazing 5-star review! We truly appreciate your kind words about our professionalism and helpfulness. It’s wonderful to know you feel understood and well taken care of. We’re here for all your van insurance needs! Kind regards, Jess Grove & Dean

Posted 3 days ago

“The call centre agents perfect service given very clear”

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Posted 6 days ago

Hi Beverley, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our call centre agents to provide perfect service and clear communication. Your feedback motivates us to keep delivering excellent customer service. Best regards, Jess Grove & Dean

Posted 5 days ago

“Excellent Service. Very Happy with quote and with breakdown and legal cover. Many Thanks.”

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Posted 1 week ago

Hi, Thank you for your excellent 5-star review! We’re delighted to hear that you were happy with the quote and the detailed breakdown, along with the legal cover. Your satisfaction is our top priority, and it's great to know we met your expectations. Many thanks, Emily Grove & Dean

Posted 6 days ago

“Polite and efficient service form the person I spoke to on the phone.”

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Posted 1 week ago

Hi Colin, Thank you for your wonderful 5-star review! We're glad to hear that you received polite and efficient service over the phone. Our team always strives to make the experience smooth and pleasant. If you need any further assistance, please don't hesitate to reach out. Best wishes, Molly Grove & Dean

Posted 1 week ago

“..........”

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Posted 1 week ago

Hi, Thank you for your amazing 5-star review! Best wishes, Molly Grove & Dean

Posted 1 week ago

“Loved the service from Grove and Dean. Don't like doing insurance on the computer as my husband doesn't know how to use it, especially should anything happen to me. There's always a friendly voice at the other end of the phone.”

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Posted 1 week ago

Hi there, Thank you so much for your lovely 5-star review! We're thrilled to hear that you appreciated the friendly and accessible service from our team. It's important to us that you feel supported, especially when it comes to navigating insurance. If you need any assistance in the future, don’t hesitate to reach out—we're just a phone call away! Warm wishes, Jess Grove & Dean

Posted 1 week ago

“Excellent and efficient service, all documents forwarded from yourselves, without having to chase, as with previous Insurers! Will definitely recommend, and use you in the future! Many Thanks!”

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Posted 1 week ago

Hi Christopher, Thank you for your fantastic 5-star review! We're so pleased to hear that you experienced excellent and efficient service from us. It’s great to know that our proactive approach met your needs without requiring any follow-ups. Your recommendations mean a lot to us! If you need anything in the future, don't hesitate to get in touch. Many thanks, Jess Grove & Dean

Posted 1 week ago

“Very helpful”

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Posted 1 week ago

Hi there, Thank you for your wonderful 5-star review! We're so pleased to hear that you found our team very helpful. Your feedback truly inspires us to continue providing the best service possible. If you need any further assistance or have questions, just let us know! Kind Regards, Jess Grove & Dean

Posted 1 week ago

“Found them very good 👍”

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Posted 2 weeks ago

Hi Andy, Thank you for your 5-star review! We're delighted to hear that you found us very good. Your kind words motivate us to keep delivering top-notch service. If there's anything more we can do for you or any questions you have, just let us know! Kind Regards, Molly Grove & Dean

Posted 1 week ago

“Great service and very good price thank you”

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Posted 2 weeks ago

Hi Neil, Thank you so much for your glowing 5-star review! We're thrilled to hear that you were happy with our service and pricing. Your satisfaction is our top priority, and it’s fantastic to know we could meet your expectations. If there's anything more we can do for you in the future, please feel free to reach out! Kind Regards, Molly Grove & Dean

Posted 1 week ago

“We were informed through a popular website that this Car insurance company is professional and competitive. We have dropped a star because it was only in the small print that we need an in-car tracker in the car at all times.”

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Posted 2 weeks ago

Hi, Thank you for your insightful 4-star review! We're glad to hear that you found us professional and competitive. We appreciate your feedback regarding the in-car tracker—it's essential for us to be transparent about our policy requirements, and we apologize if this wasn't clearly communicated. Your comments help us improve, so thank you for bringing it to our attention. If you have any further questions or need support, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean

Posted 1 week ago

“Fantastic price and service”

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Posted 2 weeks ago

Hi Dave, Thank you for your fantastic 5-star review! We're thrilled to hear that you found our price and service to be to your satisfaction. Your positive feedback means a lot to us, and we’re here to help whenever you need assistance. Don’t hesitate to reach out if you have any questions in the future! Kind Regards, Molly Grove & Dean

Posted 1 week ago

“Very pleased with the experience overall. My only criticism would be that when I was offered a renewal after my first year with the company it seemed reasonable but I used a price comparison site to check and found a similar policy with Grove & Dean for around £100 less. Seemed odd but I obviously availed of the cheaper option.”

Helpful Report

Posted 2 weeks ago

Hi Enda, Thank you for your fantastic 5-star review! We're delighted to hear that you had a positive experience overall. We appreciate your feedback regarding the renewal offer and will certainly take it into account as we strive to improve our service. We're glad you found a suitable option that worked for you. If you ever need assistance in the future or have more questions, don’t hesitate to get in touch! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

“So easy to insure my car and found me a quote £560 cheaper than my renewal, well pleased”

Helpful Report

Posted 2 weeks ago

Hi Roland, Thank you for your amazing 5-star review! We're delighted to hear that you found it so easy to insure your car and that we could secure such a fantastic quote for you. Your satisfaction is our top priority, and we're thrilled to have exceeded your expectations. If you need any assistance in the future, just let us know! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

“Good service and easy to renew our policy. Documents are easily accessible online. No problems whatsoever.”

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Posted 2 weeks ago

Hi Ian, Thank you for your wonderful 5-star review! We're so pleased to hear that you had a smooth experience with our service and found it easy to renew your policy. Accessibility of documents is important to us, and we're glad you enjoyed that feature. If there's anything more we can assist you with in the future, just let us know! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

“Best price and ease of renewal online.”

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Posted 2 weeks ago

Hi there, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the best price and enjoyed the ease of renewal online. Your kind words motivate our team, and we strive to provide a seamless experience for all our clients. If there's anything more we can do for you in the future, please feel free to reach out! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

“Exsalent service”

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Posted 2 weeks ago

Hi Jeffery, Thank you for your excellent 5-star review! We're so glad to hear that you experienced great service with us. Your satisfaction truly encourages our team to keep delivering the best possible experience. If there's anything else we can help you with in the future, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

“Best price and service for my renewal”

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Posted 2 weeks ago

Hi Trevor, Thank you for your amazing 5-star review! We're delighted to hear that you found the best price and service for your renewal with us. Your satisfaction is our top priority, and we appreciate your feedback. If you ever need assistance in the future, feel free to reach out! Kind Regards, Molly Grove & Dean

Posted 2 weeks ago

Grove & Dean Private Clients is rated 4.6 based on 2,199 reviews