Hi,
Thank you for your review. We’re glad your experience so far has been positive and that you haven’t needed to test the inner workings yet. If there’s anything else we can help with, please let us know.
Kind regards,
Emily
Grove & Dean
“Found this company very easy to change over. The insurance cost was better than my last company, so, I changed. I doubt if I will stay with them next year as we disagree about the value of my classic car, I provided so much information and photographs - it was hard work. Pity really because everything else was pretty good, hence 4 stars.”
Hi,
Thank you for your review. We’re glad switching was easy and that the cost was better. We're Sorry about the extra effort with valuing your classic car and the price not being agreed at what you suggested, however our team decided that the price you gave was not matching with the current market of your vehicle.
Kind regards,
Emily
Grove & Dean
Hi Michael,
Thank you for your review. We’re glad you found the service very good. If there’s anything else we can help with, please let us know.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Martin,
Thank you for your review. We’re glad you found the service excellent and the renewal straightforward. If there’s anything else we can help with, please let us know.
Kind regards,
Molly
Grove & Dean Private Clients
“I give you a 4 star because I haven’t got my paper form insurance documents gets after four weeks.
I like it on paper because it’s easier to get my hands on.
Overall it’s a good company.
Thank you.”
Hi David,
Thank you for your review. We’re glad you overall found the service satisfactory. I’m sorry the paper documents took four weeks. We’ll look into this to help speed things up. If there’s anything else we can assist with, please let us know.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Hugh,
Thank you for your review. We’re glad you’re happy insuring with Grove & Dean Private Clients. If there’s anything else we can assist with, please let us know.
Kind regards,
Molly
Grove & Dean Private Clients
Hi Trevor,
Thank you for your review. We’re glad that the revised pricing helped you stay with Grove & Dean Private Clients, and we’re pleased you’re happy with the value.
If there’s anything else we can assist with, please let us know.
Kind regards,
Jess
Grove & Dean Private Clients
“I cannot say to much because that's my 1st insurance with Grove&Dean. Need more time to give a real feedback. But so far is good. Big plus for the app which is clear to understand.”
Hi there,
Thank you for your 4-star review! We're glad to hear that your first experience with Grove & Dean is off to a good start. We appreciate your feedback about the app—it’s designed to be user-friendly and make things easier for you. As you continue your journey with us, we look forward to hearing more of your thoughts!
Kind wishes,
Molly
Grove & Dean
Hi there,
Thank you for your 4-star review! We’re delighted to hear that our phone response was prompt and that you found our adviser to be informative and professional. Your feedback is valuable to us as we strive to enhance our services even further.
Kind regards,
Molly
Grove & Dean
Hi James,
Thank you for your wonderful 4-star review! We're glad to hear that you found us helpful and efficient during your transition to G&D. Your feedback is invaluable to us, and we’re here to support you whenever needed.
Kind Regards,
Jess
Grove & Dean.
Hi there,
Thank you for your 4-star review! We're thrilled that you found our telephone advisors helpful—your feedback truly means a lot to us. We understand that app usability can sometimes be a challenge, and we appreciate your input as we strive to make improvements. If you have any specific suggestions, we’d love to hear them!
Kind Regards,
Jess
Grove & Dean.
Hi there,
Thank you very much for your great 4-star review! We're delighted to hear that you are satisfied with our service and that you also have a travel insurance policy with us. Your support is very much appreciated, and we look forward to continuing to serve you!
Kind wishes,
Molly
Grove & Dean Private Clients
Hi Kenneth,
Thank you for your great 4-star review! We're pleased to hear that our team was able to get an RAC man out to you quickly when you needed assistance. Your feedback is important to us and helps us continue to improve our services.
Kind Regards
Jess,
Team Grove & Dean Private Clients
Hi there,
Thank you for your positive 4-star review! We're glad to hear that everything went reasonably smoothly for you. Your feedback is invaluable as we continually strive to enhance our services.
Kind regards,
Molly
Grove & Dean
Hi Antony,
Thank you for your great 4-star review! We're glad to hear that everything got sorted out for you. If there's anything more we can assist you with, please don’t hesitate to reach out.
Kind regards,
Molly
Grove & Dean
Hi Steven,
Thank you for your wonderful 4-star review! We’re pleased to hear that you found the app easy to set up and quick to use. It’s great that you have convenient access to all your coverage details. Your feedback means a lot to us as we strive to improve our services!
Kind regards,
Molly
Grove & Dean
Hi Margaret,
Thank you for your lovely 4-star review! We’re pleased to hear that you found the policy initiation process easy and understandable. It’s always our aim to make things straightforward for our clients, and your feedback helps us continue improving. We appreciate your support and look forward to assisting you in the future!
Kind regards,
Molly
Grove & Dean
“Everything sorted out eventually despite being in France at the time. Don’t use their robot service it gave completely different information to factual information which caused confusion.”
Hi,
Thank you for sharing your experience with us! We're glad everything got sorted out, even from France. We appreciate your feedback regarding our robot service; we’re continually working to improve and enhance our customer experience. Your input is invaluable to us, and we hope to assist you more smoothly in the future!
Kind Regards,
Emily
Grove & Dean
Hi Tracey,
Thank you for your great 4-star review! We're so glad to hear that you received very good service and look forward to serving you again soon. Your satisfaction is incredibly important to us, and we appreciate your trust.
Kind regards,
Molly
Grove & Dean
Hi Kevin,
Thank you for your 4-star review! We appreciate your feedback about our website and will certainly take it into consideration as we strive to improve. It's great to hear that you found our pricing competitive. Your support means a lot to us, and we're always here to assist you with anything you need!
Kind regards,
Molly
Grove & Dean
