Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.66

4.7 Rating 2,513 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to navigate”

Helpful Report

Posted 3 months ago

Hi Keith, Thank you for your wonderful 4-star review! We're glad to hear that you found our website easy to navigate. It's important to us that our clients have a smooth experience online. If you have any further feedback or suggestions, feel free to share! Best wishes, Molly Grove & Dean

Posted 3 months ago

“Competitive price and good value.”

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Posted 3 months ago

Hi Andrew, Thank you for your great 4-star review! We're delighted to hear that you found our pricing competitive and our services to be good value. We constantly strive to provide the best experience for our clients, and your feedback is invaluable. If there's anything more we can do for you, please let us know! Best wishes, Jess Grove & Dean

Posted 3 months ago

“No problems so far.”

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Posted 4 months ago

Hi there, Thank you for your 4-star review! We're glad to hear that you've had no problems so far. Ensuring a seamless experience is important to us, and your feedback encourages us to keep up the good work. If there's anything you need or any way we can assist further, please don't hesitate to reach out! Best wishes, Jess Grove & Dean

Posted 4 months ago

“Hassle free”

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Posted 4 months ago

Hi there, Thank you for your fantastic 4-star review! We're thrilled to hear that you found the experience hassle-free. Our goal is to make everything as smooth as possible for our clients, and your feedback truly helps us achieve that. If there's anything more we can do to enhance your experience, just let us know! Best wishes, Molly Grove & Dean

Posted 4 months ago

“I found Grove and Dean through compare the market and thought they quoted very competitively, with breakdown and legal included. Once I decided to use them the process was straight forward and simple.”

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Posted 4 months ago

Hi Stephen, Thank you for your great 4-star review! We’re glad to hear you found our quotes competitive and the process straightforward. Your feedback is important to us as we strive to provide a seamless experience for our clients. If there’s anything else we can assist you with, please feel free to reach out! Best wishes, Jess Grove & Dean

Posted 4 months ago

“Simple, east to obtain all required information”

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Posted 4 months ago

Hi Sheila, Thank you for your great 4-star review! We're glad to hear that you found it simple to obtain all the required information. Your feedback is important to us as we continually strive to improve our services. If there's anything more we can assist you with, please don't hesitate to reach out! Best wishes, Molly Grove & Dean

Posted 4 months ago

“Easy to talk to and no problems.”

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Posted 4 months ago

Hi Duncan, Thank you for your positive review! We're glad to hear that you found it easy to talk to us and had no problems. Our team strives to create a comfortable environment for our clients, and it's great to know we hit the mark. If you have any questions or need assistance in the future, we're just a message away! Best, Jess Grove & Dean

Posted 4 months ago

“Just changed to this company and found the experience has been good so far. I have not had to use any of the follow up procedures but the push to go online with all my details and handle it without personal contact means I have dropped 1 star. I am of the generation where talking to a person is so much more preferable to entering digits on a form particularly when a questionnaire can be obscure when giving it the response you want (not the answer the programme writer thinks you should give).”

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Posted 4 months ago

Hi Brian, Thank you for taking the time to share your experience with us! We’re glad to hear that your transition to Grove & Dean Private Clients has been positive thus far. We completely understand your preference for direct communication over online forms; it’s important to feel connected, especially when discussing personal matters. We'll take your feedback to heart as we continue to improve our processes. If you ever need assistance or prefer to speak with someone directly, please don’t hesitate to reach out! Best Wishes, Molly Grove & Dean

Posted 4 months ago

“Easy to use. A good price.”

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Posted 4 months ago

Hi William, Thank you for your positive 4-star review! We're pleased to hear that you found our service easy to use and that you’re satisfied with the pricing. Your feedback is invaluable to us, and we’re always striving to improve. If you have any suggestions or need further assistance, please don’t hesitate to get in touch! Best Wishes, Molly Grove & Dean

Posted 4 months ago

“Reasonable price, easy to follow. Still awaiting confirmation it has been accepted despite payment gone through.”

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Posted 4 months ago

Hi Ann, Thank you for your 4-star review! We're glad to hear you found our services reasonably priced and easy to follow. We understand how important confirmation can be, and we're working diligently to keep our communication timely. If you have any other questions or need assistance, feel free to reach out. Best Wishes, Jess Grove & Dean

Posted 4 months ago

“my first experience of Grove and Dean Private Clients and am not sure what you want. I am a retired dental practice manager and i do not know how typical of your customer base i am”

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Posted 5 months ago

Hi, Thank you for your thoughtful 4-star review!. Every perspective helps us understand our customer base better. If you have any specific feedback or suggestions for us, we’d love to hear them! Best Wishes, Molly Grove & Dean

Posted 5 months ago

“I thought the overall service very good. I was confused a bit at first, some of the things in the original package were being cancelled. When I spoke to a member of your staff, we went through it in detail and it was explained and sorted out. I got good honest advice from you on the ins and outs of changing the main driver or insuring only one of us. Very good. Our building and contents is due in June so we`ll get you to advise us on that. Chris McNamara”

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Posted 5 months ago

Hi Chris, Thank you for your thoughtful 4-star review! We're pleased to hear that you found our overall service very good and that our team was able to clarify any confusion you had. Providing honest and reliable advice is a priority for us, and we're glad it made a positive difference for you. We look forward to assisting you with your building and contents insurance in June! Best Wishes, Jess Grove & Dean

Posted 5 months ago

“The process was fairly simple, not a great deal of information regarding Breakdown aspect of the policy, ie who provides that service and what is the process to contact the service if I breakdown. I would also like to have had a hard copy of all the relevant paperwork posted to me.”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you for your valuable 4-star review! We're pleased to hear that you found the process fairly simple. We appreciate your feedback regarding the Breakdown aspect of the policy, and we strive to provide clear information on all services. We'll take your suggestion about hard copies of paperwork into consideration to improve our communication. Your input is essential in helping us enhance our service! Best Wishes, Jess Grove & Dean

Posted 5 months ago

“Painless transaction, a good service”

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Posted 5 months ago

Hi Allan, Thank you for your positive 4-star review! We're pleased to hear that you found your transaction painless and enjoyed our service. Your feedback is valuable to us and motivates us to keep enhancing our offerings. We look forward to serving you again in the future! Best Wishes, Molly Grove & Dean

Posted 5 months ago

“We were informed through a popular website that this Car insurance company is professional and competitive. We have dropped a star because it was only in the small print that we need an in-car tracker in the car at all times.”

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Posted 6 months ago

Hi, Thank you for your insightful 4-star review! We're glad to hear that you found us professional and competitive. We appreciate your feedback regarding the in-car tracker—it's essential for us to be transparent about our policy requirements, and we apologize if this wasn't clearly communicated. Your comments help us improve, so thank you for bringing it to our attention. If you have any further questions or need support, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean

Posted 6 months ago

“Excelllent service till I realised I had got the date of starting the policy wrong and had to change it the same day to a week earlier and it cost me £25”

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Posted 6 months ago

Hi Andrew, Thank you for your review and for sharing your experience with us! We’re pleased to hear that you had excellent service, though we understand that adjusting the policy start date came with an unexpected cost. We strive to provide clarity upfront, and we appreciate your feedback as it helps us improve. If you need any assistance in the future, please don't hesitate to reach out! Kind Regards, Molly Grove & Dean

Posted 6 months ago

“Price was half of my expiring insurance company.”

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Posted 7 months ago

Hi Dawn, Thank you for your great 4-star review! We're thrilled to hear that you found our pricing to be competitive. We strive to provide value to our clients, and your feedback is truly appreciated. If there’s anything we can do to enhance your experience further, just let us know! Kind Regards, Molly Grove & Dean

Posted 7 months ago

“quick and easy .”

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Posted 7 months ago

Hi there, Thank you for your wonderful 4-star review! We're pleased to hear that you found our service quick and easy. We always aim to provide a seamless experience, and we appreciate your feedback. If there's anything we can do to make your next experience a 5-star one, please let us know! Kind Regards, Molly Grove & Dean

Posted 7 months ago

“Only just taken out the insurance, but it was fairly pain-free, simpler than usual actually. And good value. And easy to speak to a real person.”

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Posted 7 months ago

Hi David, Thank you for your great 4-star review! We're pleased to hear that you found the insurance process to be pain-free and simpler than you expected. It’s always our goal to provide good value and ensure you can easily connect with our team. We appreciate your feedback and hope to earn that fifth star in the future! Kind Regards, Molly Grove & Dean

Posted 7 months ago

“Good value for money, cheaper that other competitors”

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Posted 7 months ago

Hi there, Thank you for your great 4-star review! We're pleased to hear that you found our services to be good value for money, and we always aim to offer competitive pricing compared to others. Your feedback helps us continue to improve, and we truly appreciate your support. Kind Regards, Molly Grove & Dean

Posted 7 months ago

Grove & Dean Private Clients is rated 4.7 based on 2,513 reviews