Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.66

4.7 Rating 2,513 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only problem I've had is when renewal came 2 years ago it was a ridiculous increase approx £1000 more so went elsewhere this year it was the most competitive quote and a £1000 cheaper than 2 years ago,”

Helpful Report

Posted 3 weeks ago

Hi David, Thank you for your 3-star review! We’re sorry to hear about the significant increase during your last renewal. It’s great to know that this year we were able to provide a more competitive quote for you. Your feedback is valuable to us, and we're constantly working to offer our clients the best rates. If you have any further comments or need assistance, please feel free to reach out. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Did not receive a renewal email until after the policy had renewed, no chance to review cost”

Helpful Report

Posted 4 weeks ago

Hi Colin, Thank you for your 3-star review! We apologize for the inconvenience caused by the timing of the renewal email. Your feedback is crucial to us, and we’re working to improve our communication regarding renewals. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Grove & Dean Private Clients

Posted 2 weeks ago

“New customer. Policy has not started yet so cannot give any feedback other than the price was good and included what I needed. Very helpful chap on the phone too so that is a bonus.”

Helpful Report

Posted 1 month ago

Hi Richard, Thank you for your 3-star review! We're glad to hear that you found a good price and that our team was helpful on the phone. We appreciate your feedback and look forward to providing you with excellent service once your policy begins. If you have any questions in the meantime, feel free to reach out! Best regards, Molly Grove & Dean

Posted 1 month ago

“Prices great, set up for direct debit very awkward communication with staff found them to be almost dismissive”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your 3-star review. We appreciate your feedback regarding the pricing and the direct debit setup. We're sorry to hear that you found our communication lacking — this is not the service experience we aim to provide. Your comments will help us improve, and we hope to offer you a better experience in the future. If you have any further suggestions or concerns, please don't hesitate to get in touch. Best regards, Molly Grove & Dean

Posted 1 month ago

“The reviewed prices following acceptance from comparison website was of great concern and questionable.”

Helpful Report

Posted 2 months ago

Hi Cuniah, Thank you for sharing your concerns regarding the pricing after acceptance from the comparison website. We take feedback like yours seriously as it helps us to improve our services. We understand that transparency in pricing is crucial and will ensure your comments are conveyed to the relevant team. If there are any specific issues you'd like to discuss further, please reach out to us directly. Best regards, Molly Grove & Dean

Posted 2 months ago

“The policy uses a telephone number that was disconnected 2 years ago, where did it come from? The number of documents that I have downloaded, and presumed to have read is totally ridiculous”

Helpful Report

Posted 2 months ago

Hi, We are sorry to hear of your negative experience. We can see you have since spoken with an agent in our team and your contact information has been rectified. If you need any further assistance please do not hesitate to contact us. Kind regards, Jess Grove & Dean

Posted 2 months ago

“I asked for a guaranteed valuation. I filled the form in once on the internet, once on an email sent by yourself and now you’ve sent me a paper form to fill out. All very good if you’ve got access to a colour printer. I’ve given up. Thanks for making it complicated.”

Helpful Report

Posted 2 months ago

Hi David, Thank you for your 3-star review. We're sorry to hear about the complications you've faced with the valuation process. We understand how frustrating it can be when things don't go as smoothly as expected, especially with multiple forms to fill out. We have received in your agreed valuation request and it is currently being reviewed by the insurer, we will contact you with an update as soon as possible. Your feedback is invaluable and will definitely be shared with the team to help us improve our processes. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Best wishes, Jess Grove & Dean

Posted 2 months ago

“Seem ok so far.. Time will tell”

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Posted 4 months ago

Hi there, Thank you for taking the time to share your thoughts! We're glad to hear that your experience has been okay so far. We understand that time will tell, and we're here to support you throughout your journey with us. If you have any questions or need assistance along the way, don’t hesitate to reach out. Best, Jess Grove & Dean

Posted 4 months ago

“No telephone number to contact a person with queries so only an app and only suitable for the younger generation.”

Helpful Report

Posted 4 months ago

Hi, We are sorry to hear of your negative experience, however the phone number is available on the contact us section of our website, it is also listed in your customer account and policy documents. If you have any queries you can call us, contact us via live chat, email or whatsapp. We hope this helps. Kind regards, Jess Grove & Dean

Posted 4 months ago

“The price went up by £70 from my quote to when l purchased, so disappointed.”

Helpful Report

Posted 4 months ago

Hi Colin, Thank you for sharing your feedback with us. We're sorry to hear that the price change caused disappointment during your purchase. We strive to provide accurate quotes, and we understand how frustrating it can be when expectations don't align. Your comments are essential for us to improve our service, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out. Best Wishes, Molly Grove & Dean

Posted 4 months ago

“Great price, but some inconsistencies on paper work when received, had to call/ go on chat a number of times to ensure all were corrected”

Helpful Report

Posted 4 months ago

Hi David, Thank you for your review! We appreciate your feedback regarding the paperwork inconsistencies. We understand how frustrating that can be, and we're committed to ensuring our processes are as seamless as possible. If there’s anything else we can assist you with or improve upon, please don’t hesitate to reach out. Best Wishes, Molly Grove & Dean

Posted 4 months ago

“We have just joined you for my husbands insurance on his vehicle. He asked for his documents to be paper ones for them to be sent through the post. We didnt get them so rang up 3 days ago and was promised they would be sent up today nothing as arrived He his giving the Company the benefit of the doubt for a few more days and if nothing comes then there will be a serious phone call for him, hence the 3 stars.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, we are sorry to hear you have not yet received the paper documents. We have issued them via post twice so will have to look into why they have not been received. If you do not receive them in the next 3 days please contact us to advise. Kind regards, Molly Grove & Dean

Posted 6 months ago

“WOULD APPRECIATE BREAKDOWN INCLUDED”

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Posted 7 months ago

Hi, Thank you for sharing this review. We apologise if there has been some confusion but your policy does include breakdown. If you log into your customer account the first document showing is your Breakdown policy and schedule. If you have any concerns our queries about this please contact us via live chat and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 7 months ago

“Good service but price hike this year will mean I won't renew next year I thought being a broker service they would be on my side”

Helpful Report

Posted 8 months ago

Hi Stephen, Thank you for sharing your thoughts with us. We're glad to hear you found our service good, but we're sorry to learn about your concerns regarding the price hike. We strive to provide competitive rates while being on our clients' side, and your feedback is invaluable as we continue to improve. We hope you'll consider us again in the future. Best wishes, Molly Grove & Dean

Posted 8 months ago

“unduely expensive and very confusing arrangements”

Helpful Report

Posted 8 months ago

Hi, Thank you so much for taking the time to leave a review of Grove & Dean Private Clients. We greatly appreciate your feedback and are sorry if you have had any negative experience with us. Please contact us via live chat if you have anything you would like to query or discuss and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 8 months ago

“Why send these surveys,they are just a pain,I only recently took out a policy and have no idea about you service.”

Helpful Report

Posted 9 months ago

Hi, Thank you for sharing this review with us, your feedback is appreciated. We hope when you have more time on cover with us you are satisfied with the service we provide. We apologise for any inconvenience caused. Kind regards, Jess Grove & Dean

Posted 9 months ago

“Left hand doesn't know what right hand is doing”

Helpful Report

Posted 9 months ago

Hi, Thank you so much for taking the time review us, your feedback is appreciated. We apologise for any negative experience with our services. If you have any concerns you wish to discuss please leave a feedback form on our website and we will contact you back to discuss. Kind regards, Molly Grove & Dean

Posted 9 months ago

“things jumped in price.but when the world comes back to normal? i assume prices will fall. ps a earlier email would be nice.rather doing the acount thing not everybody has smart phones.also a one sheet with numbers and conntacts as separate in case of accident.break down.otherwise ive recomend you to quiet a lot of vintage older customers .cheers”

Helpful Report

Posted 10 months ago

Hi, We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 10 months ago

“The employee who rang me back was very helpful, and got the documents to me very quickly be email. I phoned because the app would not allow me to view my policy documents, and the web portal did not have the documents either. I think the app needs updating, and the web portal needs looking at.”

Helpful Report

Posted 11 months ago

Hi, Thank you so much for taking the time to provide us with your valuable feedback on Grove & Dean Private Clients. We greatly appreciate your kind words and are thrilled to hear that we have been able to meet your expectations. Kind regards, Molly Grove & Dean

Posted 11 months ago

“App takes a long time to update your details. Had to keep calling to check things were done. But good value so far. Communication could be better”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 1 year ago

Grove & Dean Private Clients is rated 4.7 based on 2,513 reviews