Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,789 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Well, expensive insurance that required pictures of my garage where my Motorcycle is kept. However no mention of the gated square in which I live, or the off road location of my gated community. London Insurance is biased by significant professional theft about which local met police officers have no interest! Professional vehicle theft in the UK is out of control and Police departments have their hands tied by red tape! The UK is a 3rd world country for education, health and theft. It’s currently a showcase of disgrace for the rest of the world.”

Helpful Report

Posted 11 hours ago

“I wasn’t particularly impressed with the process, firstly I was quoted over £60 more than going on comparethemarket, so I phoned up & they reduced the price for me, but this reduction would not appear on my grove & dean app, so I couldn’t automatically renew, so I had to phone up, which took time, once through to the costumer service representative, I was out on hold while he said he’ll just get up the payment screen up, I was on hold for around 10 minutes, so I hung up, as soon as I hung up, he phoned me straight back, so I’m not sure what he was doing, but I don’t like to be left on hold for that long while I’m busy, he then took payment. So if you want to improve your service, check prices first then send me a quote, if I have to phone up don’t leave me on hold wasting my time & sort the app out so I don’t have to phone up on the first place.”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you for your feedback and for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during the process, from pricing discrepancies to being put on hold. Your concerns are important to us so we will investigate this matter in full, and we are actively working to improve both our app functionality and the efficiency of our customer service. We appreciate your suggestions, and we're committed to enhancing our services for a better experience in the future. Kind wishes, Molly Grove & Dean

Posted 1 month ago

“Non fault claim sorted in a decent time. I do have an issue with different firms jumping in to deal with the repair when not my insurers. Why not keep it simple grove and Dean..”

Helpful Report

Posted 3 months ago

Hi Michael, Thank you for your 3-star review! We're glad to hear that your non-fault claim was sorted in a decent time. We understand your concerns about the involvement of different firms for repairs and will certainly take your feedback on board as we strive to improve our processes. If you have any further questions, feel free to get in touch. Kind regards, Molly Grove & Dean

Posted 3 months ago

“Nothing as happened yet to rate any better or worse”

Helpful Report

Posted 3 months ago

Hi Shaun, Thank you for your 3-star review! We understand that it can take time for things to develop. We're here to support you every step of the way, so if you have any questions or need assistance, don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 3 months ago

“So far so good, no hassle & straight forward”

Helpful Report

Posted 3 months ago

Hi Robert, Thank you for your 3-star review! We're happy to hear that things have been hassle-free and straightforward so far. If there's anything we can do to enhance your experience, please feel free to let us know. Warm regards, Molly Grove & Dean

Posted 3 months ago

“Initially , the two members of staff were confused with the detail of my policy .”

Helpful Report

Posted 4 months ago

Hi Alex, Thank you for your honest 3-star review! We apologize for the confusion you experienced with our staff regarding your policy details. Your feedback is invaluable, and we’re continuously working to ensure our team is equipped to provide clear and accurate information. If there’s anything we can do to assist you further, please feel free to reach out. Warm regards, Molly Grove & Dean

Posted 4 months ago

“Only problem I've had is when renewal came 2 years ago it was a ridiculous increase approx £1000 more so went elsewhere this year it was the most competitive quote and a £1000 cheaper than 2 years ago,”

Helpful Report

Posted 5 months ago

Hi David, Thank you for your 3-star review! We’re sorry to hear about the significant increase during your last renewal. It’s great to know that this year we were able to provide a more competitive quote for you. Your feedback is valuable to us, and we're constantly working to offer our clients the best rates. If you have any further comments or need assistance, please feel free to reach out. Kind regards, Molly Grove & Dean

Posted 5 months ago

“Did not receive a renewal email until after the policy had renewed, no chance to review cost”

Helpful Report

Posted 5 months ago

Hi Colin, Thank you for your 3-star review! We apologize for the inconvenience caused by the timing of the renewal email. Your feedback is crucial to us, and we’re working to improve our communication regarding renewals. If you have any further concerns or need assistance, please don’t hesitate to reach out. Warm regards, Team Grove & Dean Private Clients

Posted 5 months ago

“New customer. Policy has not started yet so cannot give any feedback other than the price was good and included what I needed. Very helpful chap on the phone too so that is a bonus.”

Helpful Report

Posted 6 months ago

Hi Richard, Thank you for your 3-star review! We're glad to hear that you found a good price and that our team was helpful on the phone. We appreciate your feedback and look forward to providing you with excellent service once your policy begins. If you have any questions in the meantime, feel free to reach out! Best regards, Molly Grove & Dean

Posted 6 months ago

“Prices great, set up for direct debit very awkward communication with staff found them to be almost dismissive”

Helpful Report

Posted 7 months ago

Hi David, Thank you for your 3-star review. We appreciate your feedback regarding the pricing and the direct debit setup. We're sorry to hear that you found our communication lacking — this is not the service experience we aim to provide. Your comments will help us improve, and we hope to offer you a better experience in the future. If you have any further suggestions or concerns, please don't hesitate to get in touch. Best regards, Molly Grove & Dean

Posted 7 months ago

“The reviewed prices following acceptance from comparison website was of great concern and questionable.”

Helpful Report

Posted 7 months ago

Hi Cuniah, Thank you for sharing your concerns regarding the pricing after acceptance from the comparison website. We take feedback like yours seriously as it helps us to improve our services. We understand that transparency in pricing is crucial and will ensure your comments are conveyed to the relevant team. If there are any specific issues you'd like to discuss further, please reach out to us directly. Best regards, Molly Grove & Dean

Posted 7 months ago

“The policy uses a telephone number that was disconnected 2 years ago, where did it come from? The number of documents that I have downloaded, and presumed to have read is totally ridiculous”

Helpful Report

Posted 7 months ago

Hi, We are sorry to hear of your negative experience. We can see you have since spoken with an agent in our team and your contact information has been rectified. If you need any further assistance please do not hesitate to contact us. Kind regards, Jess Grove & Dean

Posted 7 months ago

“I asked for a guaranteed valuation. I filled the form in once on the internet, once on an email sent by yourself and now you’ve sent me a paper form to fill out. All very good if you’ve got access to a colour printer. I’ve given up. Thanks for making it complicated.”

Helpful Report

Posted 7 months ago

Hi David, Thank you for your 3-star review. We're sorry to hear about the complications you've faced with the valuation process. We understand how frustrating it can be when things don't go as smoothly as expected, especially with multiple forms to fill out. We have received in your agreed valuation request and it is currently being reviewed by the insurer, we will contact you with an update as soon as possible. Your feedback is invaluable and will definitely be shared with the team to help us improve our processes. If there’s anything we can do to assist you further, please don’t hesitate to reach out. Best wishes, Jess Grove & Dean

Posted 7 months ago

“Seem ok so far.. Time will tell”

Helpful Report

Posted 9 months ago

Hi there, Thank you for taking the time to share your thoughts! We're glad to hear that your experience has been okay so far. We understand that time will tell, and we're here to support you throughout your journey with us. If you have any questions or need assistance along the way, don’t hesitate to reach out. Best, Jess Grove & Dean

Posted 9 months ago

“No telephone number to contact a person with queries so only an app and only suitable for the younger generation.”

Helpful Report

Posted 9 months ago

Hi, We are sorry to hear of your negative experience, however the phone number is available on the contact us section of our website, it is also listed in your customer account and policy documents. If you have any queries you can call us, contact us via live chat, email or whatsapp. We hope this helps. Kind regards, Jess Grove & Dean

Posted 9 months ago

“The price went up by £70 from my quote to when l purchased, so disappointed.”

Helpful Report

Posted 9 months ago

Hi Colin, Thank you for sharing your feedback with us. We're sorry to hear that the price change caused disappointment during your purchase. We strive to provide accurate quotes, and we understand how frustrating it can be when expectations don't align. Your comments are essential for us to improve our service, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out. Best Wishes, Molly Grove & Dean

Posted 9 months ago

“Great price, but some inconsistencies on paper work when received, had to call/ go on chat a number of times to ensure all were corrected”

Helpful Report

Posted 9 months ago

Hi David, Thank you for your review! We appreciate your feedback regarding the paperwork inconsistencies. We understand how frustrating that can be, and we're committed to ensuring our processes are as seamless as possible. If there’s anything else we can assist you with or improve upon, please don’t hesitate to reach out. Best Wishes, Molly Grove & Dean

Posted 9 months ago

“We have just joined you for my husbands insurance on his vehicle. He asked for his documents to be paper ones for them to be sent through the post. We didnt get them so rang up 3 days ago and was promised they would be sent up today nothing as arrived He his giving the Company the benefit of the doubt for a few more days and if nothing comes then there will be a serious phone call for him, hence the 3 stars.”

Helpful Report

Posted 11 months ago

Hi, Thank you for sharing your review with us, we are sorry to hear you have not yet received the paper documents. We have issued them via post twice so will have to look into why they have not been received. If you do not receive them in the next 3 days please contact us to advise. Kind regards, Molly Grove & Dean

Posted 11 months ago

“WOULD APPRECIATE BREAKDOWN INCLUDED”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing this review. We apologise if there has been some confusion but your policy does include breakdown. If you log into your customer account the first document showing is your Breakdown policy and schedule. If you have any concerns our queries about this please contact us via live chat and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Good service but price hike this year will mean I won't renew next year I thought being a broker service they would be on my side”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for sharing your thoughts with us. We're glad to hear you found our service good, but we're sorry to learn about your concerns regarding the price hike. We strive to provide competitive rates while being on our clients' side, and your feedback is invaluable as we continue to improve. We hope you'll consider us again in the future. Best wishes, Molly Grove & Dean

Posted 1 year ago

Grove & Dean Private Clients is rated 4.7 based on 2,789 reviews