Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 1,634 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,634 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my insurance to come to me in paper for!”

Helpful Report

Posted 5 days ago

Hi, We are sorry to hear about the delay in you obtaining your documents, we will get a hard copy sent out today for you so it may take 2-3 days to come through for you in the post. Thank you for taking the time to leave us a review and we appreciate the feedback. Kind Regards Jon Grove & Dean

Posted 4 days ago

“I was checking I had breakdown insurance as not showing on docs even though I specifically requested the cover. I rang up to be told that extra. I rang again as still couldn't see it only to be told that covered at no cost but documentation incorrect”

Helpful Report

Posted 1 week ago

Hi, We are sorry to hear about the problems you have encountered and appreciate the time taken to leave us a review with your feed back. We will pass this onto the relevant department managers. Kind Regards Jon Grove & Dean

Posted 1 week ago

“Had to chase for my documents the day after my insurance had commenced”

Helpful Report

Posted 1 week ago

Hi, We are sorry to hear about the delay in your obtaining your documents. I will ask a member of our team to resend them across to the portal , your email and to send a hard copy out for you in the post to make sure you do have a copy. We appreciate the time taken to leave us a review and we appreciate the feedback. Kind Regards Jess Grove & Dean

Posted 1 week ago

“I was please initial, but when my renewal became due I received an email saying “my insurer was not going to re~new my policy without any other explanation…… With this I didn’t have a choice but to go elsewhere. I got a competitive quote and signed up. Grove and Dean proceeded to charge me £900 on my credit card. Then they said I asked for a month’s extension…. I didn’t and clearly there was no reason for me to request this facility. They had the cheek to ask me to provide evidence of this ! So all in all it seems that things went very haywire? Hopefully this was a glitch for some reason and at the end of the day they are probably a very good company, but we all have to be vigilant and make sure everything is in order with any company we deal with. I now take screenshots of everything at all times. Be aware that you need to make a record of any forms you fill in on line because mostly you don’t get a copy and that needs to change,”

Helpful Report

Posted 1 month ago

Hi, We are sorry to hear about the issues encountered at your renewal. Our team has been in touch previously to try and resolve the issue, so if you are looking to discuss this further, please contact us on 01708 925 059, or alternately you can contact us via webchat. Kind Regards Jon Grove & Dean

Posted 1 month ago

“Been insured with them for years but the price increase for my next year of car insurance was too high, phoned to query this and the attitude of the staff member I spoke to was awful. Didn’t try to keep me as a customer although I’ve been insured with this company for five years no claims. Understandably prices are increasing everywhere but I didn’t appreciate the manner in which I was spoken to. Seems they don’t actually care about customer service.”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to leave us a review and feedback. As a broker we are only able to offer the prices of the insurers we work with unfortunately and apologise for the service provided. However we will pass the feedback onto the relevant department managers . Kind regards Jess Grove & Dean

Posted 1 month ago

“Good product - service let down by two points: 1 Didn't call me when stated they would - I had to call them 2 Documents not accurate - I had to contact them to get it corrected”

Helpful Report

Posted 1 month ago

Hi, Thank you for taking the time to review us, your feedback is appreciated. Your concerns have been passed onto the appropriate managers and will be taken into account. Kind regards, Molly Grove & Dean

Posted 1 month ago

“Never had to make a claim so cannot comment on that aspect of company. Sent renewal notice promptly. However I did ask for a hard copy to be sent to me. Young lady said she would but never received it”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated. Kind regards, Molly Grove & Dean

Posted 2 months ago

“Good price for the first year, but got charged more when I submitted my agreed value form, which i was told would last for three years, so thought it might be worth the extra cost. When it came to renewal, the price had gone up a bit and the underwriter changed, excess was more too. Decided to renew because I had the agreed value, only to be told afterwards that I had to submit another agreed value application because the underwriter had changed, but it would be free of charge. I submitted the forms again, same ones & information I had previously submitted and then got told I had to pay more because I hadn't previously declared the 5 speed gear box, which I obviously had when I previously sent in the forms as well as when I originally took out the first policy. Anyway, all MGB's have a five speed box, i.e. 4 forward gears and overdrive. Luckily, my policy hadn't started, so due to all the mis information and unhelpful staff, I decided to cancel the renewal, got a full refund and went elsewhere for my insurance.”

Helpful Report

Posted 2 months ago

Hi, We are sorry to hear of the problems encountered when renewing, unfortunately we do have to re request Agreed Value when changing to a new provider. However, we do appreciate this can be frustrating and should you wish to discuss this further please contact us via our website using live chat or feedback form and we will be happy to help. Kind regards, Molly Grove & Dean

Posted 2 months ago

“Been with Grove & Dean years. This renewal though, was something else. The price and add on costs were horrendous. So, I had to do it myself even though I was ill and ended up hospitalised. I could have done without that if Grove & Dean had been reasonable.”

Helpful Report

Posted 3 months ago

Hi, Thank you for sharing your review with us, we are sorry to hear about your negative experience. Your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 3 months ago

“Tracker took forever to install. Both Grove and Dean and tracker company weren't quick to resolve problem”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 4 months ago

“Very helpful need to put your price down”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 4 months ago

“The thing that i dislike most about the insurance is i have not been sent any paperwork about my insurance in case anything happens . Not being very tech savvy i dont like that its all done on E mails .”

Helpful Report

Posted 5 months ago

Hi, Thank you for your review we appreciate your feedback. I will see that you get a copy of your documents posted out as soon as possible. If you need anything further please don't hesitate to contact us via live chat or phone. Kind regards, Molly Grove & Dean

Posted 5 months ago

“It is no surprise to me that Grove & Dean followed suit in pushing people into financial turmoil with unacceptable price hikes. There was no need. At all. One of the plus points to owning a camper van was paying a lower insurance price because after all, it is generally driven a lot less than a car and is usually a persons second vehicle..... Now, it costs the same as a car to insure. With this changing world where freedom to move around is being restricted, Grove & Dean have proven they are focused on the same thing as all the rest; Profit not people.... Ultimately it will be the same everywhere, so here I am, but I hope some day to find at least one company who will freeze prices in hard times because a couple of years without profit is not a loss, its heroic.”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 5 months ago

“I have not recieved confirmation that the policy satarted”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Performance Direct

Posted 5 months ago

“no explanation why my insurance was tripled for no reason. I requested explanation and to look at offering me a cheaper deal, but I was totally ignored.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Grove & Dean

Posted 6 months ago

“The staff are great problem is getting through to speak with them.”

Helpful Report

Posted 6 months ago

Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Molly Grove & Dean

Posted 6 months ago

“Very difficult to actually get in touch with a person to speak to. Waited on the phone for over 4hours at different times, attempting to contact. (Approx 45 mins per call to no avail):”

Helpful Report

Posted 7 months ago

We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Nick Grove and Dean.

Posted 7 months ago

“Last year's insurers, Aviva, wanted to double my premium (100% increase). I settled on Grove & Dean for a 40% increase and have rated 3 stars because the value will be determined by the way they treat clients and deal with claims, etc. which remains to be seen. Needless to say I am very disappointed with the market prices increasing when I have an unblemished record going back over 20 years.”

Helpful Report

Posted 7 months ago

Hi, Thank you for your review, we will endeavour to make sure our customer service is of a high level for yourself this year and continue to keep your custom. Kind Regards, Nick Grove and Dean

Posted 7 months ago

“They do the job but didn't like their attitude. Unpleasant when asking, demanding, a photo of my bike in it's garage, as if they had been asking for this for weeks. Watch out for the £50 cost for every change and even to cancel during the cooling off period. Won't use them again.”

Helpful Report

Posted 7 months ago

Good morning, I am sorry for the service you have received, I have passed this across to a manager to contact yourself and help with concerns you have raised. Kind regards. Nick Grove and Dean

Posted 7 months ago

“When you can finally get to speak to real person the service is quite good but waiting 30 minutes to speak to an agent detracts from the good service you get when being dealt with.”

Helpful Report

Posted 7 months ago

Hi, Thank you for sharing your review with us, your concerns have been passed onto the appropriate department managers. Kind regards, Jess Grove & Dean

Posted 7 months ago

Grove & Dean Private Clients is rated 4.6 based on 1,634 reviews