“Policy and premiums seem good.
Insurers are very difficult to deal with.
Offer agreed valuation service, but despite sending all the info they request they just keep on refusing a very fair valuation?
No reasoning or guidance on what they believe is a true valuation, just a NO!
Very frustrating and I have been deciding if to cancel because of this.
Sort this out please.”
Hi,
We are sorry to hear of your negative experience with us when applying for agreed value. We have contacted our agreed value team and aske that they reach out to you to give some further insight. If you are still unhappy and wish to take this further please reach out to us directly, via our website and we will be happy to assist.
Kind regards,
Jess
Grove & Dean
“Altogether helpful but not very competent. Took insurance out with paid monthly installments. Broken link sent countless times to sign agreement. Phoned grove and Dean, gave details over the phone and still received threatening emails to cancel my policy. Eventually paid by card in full. Way too stressful to pay in installments. Advisers not very helpful either. Just wanted you to keep the installment plan.”
Hi,
Thank you for taking the time to share this review with us. Your feedback is appreciated. We apologise for any negative experience with the credit agreement. We can see the issue has now been resolved with payment being made in full, if you have any further queries please contact us via live chat and we will happily assist.
Kind regards,
Molly
Grove & Dean
“Have been very happy for last three years , but a little disappointed with an extra charge being taken from credit card where it seemed there had been no explanation or notice. Have been informed by G@D that an email notice was sent before the charge was taken but unable to see this in either inbox or spam.
I would have liked the credit card to have been removed from their system so any charges would have to be authorised in person and a more informed decision can be made.
At the moment unlikely that I would use or recommend Grove and Dean in the future.”
Hi,
Thank you for sharing your review with us, your feedback is appreciated. Your comments have been passed onto the appropriate managers for review.
Kind regards,
Jess
Performance Direct
“I have been with Grove & Dean for my car insurance for many years. Each year, at renewal time they would not just accept the existing insurer but would shop around and recommend the best deal. This year however, they did not do this, merely showing me the existing insurer's revised terms (which included a substantial increase in the premium). Not a lot of broking or customer service being undertaken!”
Hi,
We are sorry to hear about the problems you encountered. We can confirm that your comments have been passed onto the relevant department managers.
Kind regards,
Jess
Grove & Dean
“I have used Grove and Dean for many years but after the fiasco I've had with changing my vehicle part way through my policy, I will not be renewing with them again.
I have managed to get everything sorted with them, but they had to listen to 2 of my conversations with 2 different colleagues to find there'd made numerous mistakes that they were trying to charge me extra for after making my payment in full.”
“Bought a policy on the Saturday of a Bank Holiday weekend .
When out on the Bank Holiday Monday in my car I was pulled over by 2 very enthusiastic police men who were adamant my car was not insured, my policy had expired 3 days ago and If I can't prove I have insurance they will take my car at my cost until I can prove I have insurance .
I explained I had purchased a new policy with another broker and there information was out of date .
Look says I, I'll log in and show you my account online on my phone...who ever had not updated the police computer had not added any information on my online account either ..o how I laughed 😅.
Luckily I did have several emails from Grove and Dean to support my story and could show the the transaction in my bank when I payed .
Again Lucky for me they believed my story and went on there crime fighting way .
Poor performance from Grove and we got ya money p'd off home and left you hanging Dean .
Binned my money on the Saturday and then went home for a long weekend with out updating any important records .
Not very impressed 😐
Lesson learnt cheapest isn't always best.
What do I get for this highly traumatic embarrassing experience ?
A half hearted apologie by email .”
“Poor after sales performance and communications. Once payment was made they asked for multiple things no other insurer had asked of me which took time and effort to get. Inconsistent messages and queries depending on who you spoke to, which left me in doubting the quality of the cover I have taken out.”
“I have NOT renewed car insurance with you and have in fact sold the car and am no longer the registered keeper. WHERE IS MY PROMISED NO CLAIMS NOTIFICATION??”
“Your online portal doesn't work correctly and the hidden costs of having to get outside agreed validations costing me further money is uncompetitive against Lancaster and Haggartys internal agreed valuation process. If I would have been notified I would not have insured through yourselves. Once I knew I could not back out, because even before the policies had commenced your £50 cancellation admin fee prohibits me. In general not happy with the service.”
“I inadvertently made a mistake when renewing my insurance but provided the correct information two days after renewal and was told I would receive confirmation of acceptance but in over a week I heard nothing. I then reported a change of vehicle - the same model but a newer version and was told they would no longer insure me. I had to find an alternative insurer at very short notice which was very inconvenient.”
“Not keen on the online portal system, I know Many companies use these but I personally find them to be another unnecessary process to endure, ie you email me to tell me I need to log on to the portal for something . . . Why don’t you just write it in the email you sent!!!”
“Not impressed with their service. Their online insurance paperwork is a disgrace and they don't respond to their communications to customer services. Took ages to answer a simple question. Will not use them again.”
“Very disappointing and unnecessarily stressful experience I've never been put through by previous insureres. I have not even received a reply to my last 2 Emails sent earlier this week and I am still awaiting receipt of my insurance certificate due before the 19th. March.”
“HO19124032
too many people involved being bullied about an invoice 14 days or the claim being shut down.The adjuster who came out advised us to wait a few months, because of dampness”
Hi Roderick
Thank you for bringing this to our attention and apologies that you feel this way.
If you would like me to look into any concerns, please visit www.grove-dean-insurance.co.uk and submit a feedback form.
Kind regards
Emma
Grove & Dean
Hi Julie
I'm disappointed to read your review, please visit the Existing Customer menu on our website and submit a feedback form and your concerns can then be investigated.
Kind regards
Emma
Grove & Dean
English