Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.56

4.6 Rating 1,643 Reviews

90 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.6

Based on 1,643 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 19th April 2024

Bryan Eastwood Bryan Eastwood

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No need to have three different people ring me to verify my details, surely after verifying with one person that will do . Other than that, very happy with the service.”

Helpful Report

Posted 3 years ago

“so far so good”

Helpful Report

Posted 3 years ago

“Very good company.”

Helpful Report

Posted 3 years ago

“Very helpful and informative.”

Helpful Report

Posted 3 years ago

“I bought a G & D policy on line via a comparison site as I had used them before and thought they were good. A few days later I received several calls from them. It was a recorded message asking me to hold for a live person. The first two calls left me on hold for over 2 minutes, I then hung up. I find this a very irritating and rude way of doing business. If you want to speak to me then ring me and talk to me, don't put me on hold immediately. When I did get to speak to someone I had to answer every single question that I had already answered on line. Which in my view makes the whole process a complete waste of my time.”

Helpful Report

Posted 3 years ago

“Thank you Grove znd Dean, as usual you have come up trumps with my car insurance and it was as always seamless, stay safe in these horrible times.”

Helpful Report

Posted 3 years ago

“They helped with all my needs very impressed”

Helpful Report

Posted 3 years ago

“No hassle, a nice surprise that my insurance went down, hope for the same next year.”

Helpful Report

Posted 3 years ago

“In the past five years that i have insured through Grove & Dean they have always found for me the best possible deal and Insurer and are always on the ball with communications.”

Helpful Report

Posted 3 years ago

“Despite you being the insurer for F386UJN last year you are still asking for proof of my no claims status - why?”

Helpful Report

Posted 3 years ago

“All good, good service, great price, no problems”

Helpful Report

Posted 3 years ago

“You are still asking for proof of no claims bonus for F386UJN even though you were the last insurer!! No problems with K17TWE but did not remind me of insurance due on SXN65 and took the money anyway!”

Helpful Report

Posted 3 years ago

“Insurance was done with a couple of phone calls and online fairly quickly on the downside Grove & Dean do not accept American Express credit card's so I had a chore finding my other credit card but I got there in the end. Would have left 5 stars if I didn't have the bother with my card”

Helpful Report

Posted 3 years ago

“quiet happy in general apart from one oops now all ok.”

Helpful Report

Posted 3 years ago

“I had to wait 20 minutes to get through.I was happy with the person who responded to my call.Pleasant and professional. I was told that I would receive a further call from your legal department,which I did later the same day (a Sunday) This was brief & to the point.I was then told that I would not receive any further calls. I received 2 further calls from different members of your legal team over the next 2 or 3 days. (better to receive a plethora of calls,rather than no call,I suppose). Referring to the questions below,I have not received any delivery,thogh I have received several emails”

Helpful Report

Posted 3 years ago

“I was already with Grove and Dean when my car insurance renewal came around. The renewal quote was higher than the previous year but after ringing around I obtained cheaper like for like quotes. Grove and Dean then lowered their quote. I stayed with Grove and Dean but expressed disappointment that as an existing customer I was not given their best quote from the offset. We will see what happens next year.”

Helpful Report

Posted 3 years ago

“All queries and corrections with my new insurance policy were dealt with promptly without any attempt to apply additional charges. Telephone waiting times were long but email correspondence dealt with quickly.”

Helpful Report

Posted 3 years ago

“Everything OK”

Helpful Report

Posted 3 years ago

“Very helpful & friendly”

Helpful Report

Posted 3 years ago

“Been with them for a few years now - 4 cars with them -great service with comprehensive policy that has all the add on's included. If i had a negative it would be that i go to the trouble of online insuring only to get a long phone call to repeat it all again - no time management there then!!”

Helpful Report

Posted 3 years ago

Grove & Dean Private Clients is rated 4.6 based on 1,643 reviews