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Grove & Dean Private Clients Reviews

4.7 Rating 2,546 Reviews
92 %
of reviewers recommend Grove & Dean Private Clients
Company Reviews Metrics
4.7
Based on 2,546 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Grove & Dean Private Clients Reviews
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Anonymous
Verified Reviewer
“Brought online insurance, when they called to verify my details the cost went up over £500! The only change was not parking on a drive but the road, this was also not declared online by mistake. The change took over 11 phone calls over a period on an hour, due to being cut off by the call staff. One of them being extremely rude! To cancel the policy that was not yet to start until over 23 days time they charged me £55, despite having a 14 day cool off period. Please do not use this company, very bad service and I feel like I have been robbed online”
Helpful Report
Posted 7 years ago
Christopher
Verified Buyer
“Very poor service from this so called insurance expert. My policy has been handled badly from start to finish and I am the one who will be out of pocket on this. Joke of a company”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“will not deal with this company again,very bad and costly experience .Very difficult to actually have a meaningfull conversation with any sales person.Quite arrogant at times.”
Helpful Report
(Car Insurance) - Posted 9 years ago
Gary Butler
Verified Reviewer
“DO NOT USE this company. The small print will get you if you want to change anything. It cost me £120 for a 2 min phone call to cancel my policy when I sold my car.”
Helpful Report
Posted 9 years ago
Dean King
Verified Buyer
“Worst insurance I have dealt with in 42 years”
Helpful Report
Posted 3 years ago
Ryszard Bosek Ryszard Bosek
Verified Buyer
“Bunch of rude, pushy crooks. Never again! Avoid.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Failed to send my documents in spite of several phone calls asking for them.”
Helpful Report
Posted 3 years ago
George Keen
Verified Buyer
“YOU DID NOT REPLY TO MY E MAILS REQUESTING A QUOTE TO RENEW MY INSURANCE”
Helpful Report
Posted 3 years ago
Trevor Nicholls
Verified Buyer
“I have emailed Grove & Dean twice and all I get back is an email saying we will contact you within the next 24 hours etc 2 weeks later I am still waiting a response to my request.😡😡😡”
Helpful Report
Posted 4 years ago
Mrs Nicholson
Verified Reviewer
“Took my money, did not ring back, still not insured. Want to cancel and go with alternative company but told will take 5 working days to refund debit card. need to drive my car NOW !”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“customer service very poor. hard work with them. take the large sums off me plus after 14days cancelation still take my payment every month for 2months till i cancel my direct debit. no money was give back to me.... be warned with this company.. nobody mention of this company for a reason.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Absolute rubbish would never do business with them again .”
Helpful Report
(Van Insurance) - Posted 9 years ago
Anonymous
Verified Buyer
“Do not I repeat, do not deal with this company...absolute bunch of crooks! Kept my deposit, cancelled my policy then charged me a whopping cancellation fee. When I refused to pay their extortionate fee, as they cancelled, not me, they set their debt collectors on me......”
Helpful Report
(Car Insurance) - Posted 10 years ago
Gerald Sykes
Verified Buyer
“Very disappointed that my insurance when up by £34 a month. Only reason it got renewed was because I forgot to cancel it.”
Helpful Report
Posted 3 years ago
Hi, Thank you for sharing your review with us, your feedback is appreciated and your comments have been passed onto the relevant department managers. Kind regards, Jess Performance Direct
Posted 1 year ago
Chloe Hought
Verified Buyer
“Keeps autorenewing without consent. Poor customer service.”
Helpful Report
Posted 3 years ago
Richard Brown
Verified Buyer
“Renewed my Motorhome Insurance for another year. Excellent, friendly service at a very competitive price that included Breakdown and Legal cover.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“After my car breaking down, I was left waiting for half an hour on the phone, until I could speak to someone about it. Pressing the phone number one, as directed, in the message, to inform of location did not work. This has to be the worst breakdown service, I have ever received in my life.”
Helpful Report
Posted 3 years ago
Mark Hebblewhite
Verified Buyer
“Appeared to be a good Broker for the first year i insured through them, however: 1. they assumed i wanted to continue insuring through them for the following 12 months and automatically the took the insurance premium from my bank account. (£213.00) 2. Two weeks later they advised me that the insurance did not want to insure me for the next 12months and i had 7 days to find an alternate insurer. 3. When i asked for the insurance premium back they said that it wpould be atleast 30 days before a refund would be given and it would be subject to standard cancellation fees. (NOTE. it wasn't me who concelled the policy). 4. A further 2 weeks and i was advised that the refund would only be £73.00 due to their admin chargers for setting up the policy, then the cancellation charge for cancelling the policy then the pro-rata value for the actual insurance cover for a 3 week period. So its actually cost me £140.00 for 3 weeks insurance which i didn't ask for and its now been 6 weeks since they took the £213 out of my account and i still haven't seen £72 refund. Absolutely shocking and discusting treatment, STAY WELL AWAY FROM GROVE AND DEAN!!!”
Helpful Report
Posted 3 years ago
Lewis Burns
Verified Buyer
“You will have extra charges. Do not get any dates wrong, even by a few months because you will owe them hundreds. If you change details or cancel, you will owe them hundreds. They don’t care about customers, they just want your money. Wish I checked the reviews first. Cheapest on comparison sites does not mean good. STAY AWAY FROM THESE ROBBERS”
Helpful Report
Posted 3 years ago
Nigel Scott
Verified Buyer
“When we first took out our policy a year ago the man was very helpfull but when I sent 3 emails asking them to help me locate what type of policy I had no one bothered to answer me I still dont know”
Helpful Report
Posted 3 years ago
Grove & Dean Private Clients is rated 4.7 based on 2,546 reviews
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