Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,789 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I cannot say to much because that's my 1st insurance with Grove&Dean. Need more time to give a real feedback. But so far is good. Big plus for the app which is clear to understand.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your 4-star review! We're glad to hear that your first experience with Grove & Dean is off to a good start. We appreciate your feedback about the app—it’s designed to be user-friendly and make things easier for you. As you continue your journey with us, we look forward to hearing more of your thoughts! Kind wishes, Molly Grove & Dean

Posted 3 weeks ago

“Phone answered fairly promptly and adviser was informative and professional.”

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Posted 1 month ago

Hi there, Thank you for your 4-star review! We’re delighted to hear that our phone response was prompt and that you found our adviser to be informative and professional. Your feedback is valuable to us as we strive to enhance our services even further. Kind regards, Molly Grove & Dean

Posted 1 month ago

“I changed provider this year and G&D helpful and efficient”

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Posted 1 month ago

Hi James, Thank you for your wonderful 4-star review! We're glad to hear that you found us helpful and efficient during your transition to G&D. Your feedback is invaluable to us, and we’re here to support you whenever needed. Kind Regards, Jess Grove & Dean.

Posted 1 month ago

“The telephone advisors are very helpful but the app isn't as straight forward as I would like it to be.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your 4-star review! We're thrilled that you found our telephone advisors helpful—your feedback truly means a lot to us. We understand that app usability can sometimes be a challenge, and we appreciate your input as we strive to make improvements. If you have any specific suggestions, we’d love to hear them! Kind Regards, Jess Grove & Dean.

Posted 1 month ago

“I am very satisfied with your service, I also have travel insurance policy with you.”

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Posted 2 months ago

Hi there, Thank you very much for your great 4-star review! We're delighted to hear that you are satisfied with our service and that you also have a travel insurance policy with us. Your support is very much appreciated, and we look forward to continuing to serve you! Kind wishes, Molly Grove & Dean Private Clients

Posted 1 month ago

“Got an RAC man out very quickly when I needed it”

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Posted 2 months ago

Hi Kenneth, Thank you for your great 4-star review! We're pleased to hear that our team was able to get an RAC man out to you quickly when you needed assistance. Your feedback is important to us and helps us continue to improve our services. Kind Regards Jess, Team Grove & Dean Private Clients

Posted 2 months ago

“All went reasonably smoothly.”

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Posted 2 months ago

Hi there, Thank you for your positive 4-star review! We're glad to hear that everything went reasonably smoothly for you. Your feedback is invaluable as we continually strive to enhance our services. Kind regards, Molly Grove & Dean

Posted 2 months ago

“Got everything sorted”

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Posted 3 months ago

Hi Antony, Thank you for your great 4-star review! We're glad to hear that everything got sorted out for you. If there's anything more we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 3 months ago

“Easy to set up. The app is quick and easy to use. Including access to all aspects of my cover. From docs. to breakdown.”

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Posted 3 months ago

Hi Steven, Thank you for your wonderful 4-star review! We’re pleased to hear that you found the app easy to set up and quick to use. It’s great that you have convenient access to all your coverage details. Your feedback means a lot to us as we strive to improve our services! Kind regards, Molly Grove & Dean

Posted 3 months ago

“Easy and understandable to initiate the policy”

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Posted 4 months ago

Hi Margaret, Thank you for your lovely 4-star review! We’re pleased to hear that you found the policy initiation process easy and understandable. It’s always our aim to make things straightforward for our clients, and your feedback helps us continue improving. We appreciate your support and look forward to assisting you in the future! Kind regards, Molly Grove & Dean

Posted 4 months ago

“Everything sorted out eventually despite being in France at the time. Don’t use their robot service it gave completely different information to factual information which caused confusion.”

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Posted 4 months ago

Hi, Thank you for sharing your experience with us! We're glad everything got sorted out, even from France. We appreciate your feedback regarding our robot service; we’re continually working to improve and enhance our customer experience. Your input is invaluable to us, and we hope to assist you more smoothly in the future! Kind Regards, Emily Grove & Dean

Posted 4 months ago

“Very good service will use them again soon”

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Posted 4 months ago

Hi Tracey, Thank you for your great 4-star review! We're so glad to hear that you received very good service and look forward to serving you again soon. Your satisfaction is incredibly important to us, and we appreciate your trust. Kind regards, Molly Grove & Dean

Posted 4 months ago

“Competitive but website leaves a lot to be desired”

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Posted 4 months ago

Hi Kevin, Thank you for your 4-star review! We appreciate your feedback about our website and will certainly take it into consideration as we strive to improve. It's great to hear that you found our pricing competitive. Your support means a lot to us, and we're always here to assist you with anything you need! Kind regards, Molly Grove & Dean

Posted 4 months ago

“staff all very informative. if the app would work that would be great.”

Helpful Report

Posted 4 months ago

Hi, Thank you for your thoughtful 4-star review! We're pleased to hear that you found our staff informative. We completely understand the importance of having a fully functioning app, and we appreciate your feedback. We're continuously working to enhance the user experience, and your comments help us improve. Kind regards, Molly Grove & Dean

Posted 4 months ago

“Good price, easy to deal with”

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Posted 4 months ago

Hi, Thank you for your great 4-star review! We’re thrilled to hear that you found our pricing good and enjoyed working with us. Your feedback is very important to us, and we're always here to assist you with anything you need. Warm regards, Emily Grove & Dean

Posted 4 months ago

“Considering I haven't had a motorbike for a while, the cover was reasonable and a fair quote. I had to send lots of evidence reference garage storage, licence proof etc, but it's probably the same with all motorbike quotes.”

Helpful Report

Posted 4 months ago

Hi Vincent, Thank you for your thoughtful 4-star review! We're pleased to hear that you found our cover reasonable and that our quote met your expectations. We understand that providing evidence can be a bit of a process, but it's great to know you're aware it's standard practice. Your feedback is valuable to us, and we appreciate your understanding! Warm regards, Molly Grove & Dean

Posted 4 months ago

“Very helpful and covered all points I was concerned about.Most importantly no AI”

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Posted 5 months ago

Hi, Thank you for your great 4-star review! We’re delighted to hear that you found our service helpful and that we addressed all your concerns. We appreciate your feedback on the personal touch—we believe it's essential! Warm regards, Team Grove & Dean Private Clients

Posted 4 months ago

“Can't access my documents so given you 4. Prefer to have hard copy docunents.”

Helpful Report

Posted 5 months ago

Hi Francis, Thank you for your feedback! We understand that having hard copies of documents is important for you, and we're sorry to hear you're having trouble accessing them. We're always here to help, so please do reach out if you need assistance with anything specific. Your input helps us improve! Best wishes, Team Grove & Dean Private Clients

Posted 5 months ago

“Great customer service.”

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Posted 5 months ago

Hi Tracey, Thank you for your lovely 4-star review! We’re thrilled to hear that you experienced great customer service. Your feedback motivates us to keep providing exceptional support to all our clients. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 5 months ago

Author didn't leave any comments.

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Posted 6 months ago

Hi, Thank you for your wonderful 4-star review! We're glad to hear that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there's anything we can do to reach that 5-star experience, please let us know! Warm wishes, Team Grove & Dean Private Clients

Posted 5 months ago

Grove & Dean Private Clients is rated 4.7 based on 2,789 reviews