Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.66

4.7 Rating 2,513 Reviews

92 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't access my documents so given you 4. Prefer to have hard copy docunents.”

Helpful Report

Posted 2 weeks ago

Hi Francis, Thank you for your feedback! We understand that having hard copies of documents is important for you, and we're sorry to hear you're having trouble accessing them. We're always here to help, so please do reach out if you need assistance with anything specific. Your input helps us improve! Best wishes, Team Grove & Dean Private Clients

Posted 2 weeks ago

“Great customer service.”

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Posted 3 weeks ago

Hi Tracey, Thank you for your lovely 4-star review! We’re thrilled to hear that you experienced great customer service. Your feedback motivates us to keep providing exceptional support to all our clients. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

Author didn't leave any comments.

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Posted 1 month ago

Hi, Thank you for your wonderful 4-star review! We're glad to hear that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there's anything we can do to reach that 5-star experience, please let us know! Warm wishes, Team Grove & Dean Private Clients

Posted 2 weeks ago

“It was fine to switch to G & D. and has saved me some cash. I hope I never need to claim from them, but if I do I hope that their that their service continues to be top notch.”

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Posted 1 month ago

Hi John, Thank you for your great 4-star review! We're pleased to hear that switching to Grove & Dean has helped you save some money. We completely understand your hopes regarding claims, and we're committed to providing exceptional service should you ever need it. If you have any questions or need assistance in the future, don’t hesitate to reach out! Best regards, Molly Grove & Dean

Posted 1 month ago

“Cheapest good insurance I could find”

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Posted 1 month ago

Hi Alan, Thank you for your great 4-star review! We're happy to hear that you found our insurance to be the most affordable option available. Your feedback is valuable to us, and we're committed to providing quality services at competitive prices. If you have any questions or need further assistance, don’t hesitate to reach out! Best regards, Molly Grove & Dean

Posted 1 month ago

“very easy and quick todo”

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Posted 1 month ago

Hi Stewart, Thank you for your great 4-star review! We’re glad to hear that you found the process easy and quick. Your feedback is appreciated, and we’re always here to ensure your experience is enjoyable. If you have any more thoughts or need assistance, feel free to reach out anytime. Best regards, Molly Grove & Dean

Posted 1 month ago

“very efficient”

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Posted 2 months ago

Hi there, Thank you for your great 4-star review! We're pleased to hear that you found our service efficient. If there's anything we can do to make your experience even better, please let us know! Best regards, Molly Grove & Dean

Posted 2 months ago

“Just insured the motorhome through Groves & Dean again, found them to be very competitive with price and you get a more for your money than other insurers.”

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Posted 2 months ago

Hi Phillip, Thank you for your fantastic 4-star review! We're pleased to hear that you found our pricing competitive and that you feel you're getting more value for your money. Your feedback is greatly appreciated, and we're always here to help with any questions or needs you might have in the future! Best regards, Molly Grove & Dean

Posted 2 months ago

“Very helpful once you get through to a person. I do not like chat bots!!!!!!”

Helpful Report

Posted 2 months ago

Hi Lynne, Thank you for your feedback! We completely understand how frustrating chatbots can be, and we're glad you found our team helpful once you reached a person. We do offer a variety of methods as to which you can contact us by, and are happy you have found the one that suits you best. Your experience matters to us, and we appreciate your patience. If you need any assistance in the future, please don't hesitate to reach out! Kind regards, Molly Grove & Dean

Posted 2 months ago

“Easy to deal with and have installed app on phone which is handy for contacts if you need help. Only small issue was being asked to provide photo that I had a garage after getting policy! Not a big issue but first time I’ve ever been asked for that.”

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Posted 2 months ago

Hi there, Thank you for your 4-star review! We're glad to hear that you found it easy to deal with us and that the app has been convenient for your contacts. We appreciate your feedback on the photo request for the garage; it's always helpful to know how we can improve the experience for our clients. If you have any further questions or need assistance, please reach out anytime! Best wishes, Jess Grove & Dean

Posted 2 months ago

“Needed to contact G & D more than once in order to obtain Insurance Certificate”

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Posted 2 months ago

Hi there, Thank you for your 4-star review! We appreciate your feedback about needing to reach out multiple times for the Insurance Certificate. We strive to provide efficient service, and we're sorry for any inconvenience this may have caused. Your comments will help us improve our communication process. If you ever need further assistance, please don't hesitate to get in touch! Best wishes, Jess Grove & Dean

Posted 2 months ago

“very easy to renew my policy and the price actually went down !”

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Posted 2 months ago

Hi Roger, Thank you for your great 4-star review! It’s fantastic to hear that you found it easy to renew your policy, and we’re thrilled that the price actually went down! Your feedback is truly appreciated and helps us to continue improving our services. If you have any questions or need further assistance, don’t hesitate to reach out! Best wishes, Jess Grove & Dean

Posted 2 months ago

“Very poor values on car .the basic cover suits ase to keep this car on the road..for this year .”

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Posted 2 months ago

Hi, Thank you for your 4-star review! We appreciate your feedback regarding the values on car cover. It's important to us that our policies meet your needs, and we're glad to hear that the basic cover keeps your car on the road this year. Should you have any further comments or need assistance in the future, please feel free to reach out. Your satisfaction is our priority! Best wishes, Jess Grove & Dean

Posted 2 months ago

“Not made claim yet , difficult to say”

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Posted 2 months ago

Hi there, Thank you for your thoughtful 4-star review! We completely understand that it can be challenging to assess your experience without having made a claim yet. We appreciate your feedback and are here to support you whenever you need assistance or have questions about your policy. Your satisfaction is important to us, and we look forward to serving you in the future! Best wishes, Jess Grove & Dean

Posted 2 months ago

“I only give you 4 stars as I changed mileage before the insurance started and I had to pay £25 for that change I only had about 4 days left on last year insurance”

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Posted 3 months ago

Hi David, Thank you for your valuable 4-star review! We appreciate your feedback regarding the mileage change fee. We strive to provide clear information on our policies, but understand that unexpected charges can be frustrating. If you have any further questions or need assistance, please don’t hesitate to reach out! Best wishes, Molly Grove & Dean

Posted 3 months ago

“Good and quick in correspondence with my queries”

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Posted 3 months ago

Hi Eugene, Thank you for your kind 4-star review! We're glad to hear that our correspondence was quick and effective in addressing your queries. Your feedback is important to us, and we’re here to assist with any further questions you may have in the future! Best wishes, Molly Grove & Dean

Posted 3 months ago

“Initial contact was problem free. Question asked received reply. though question via the chat box didn't generate reply.”

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Posted 3 months ago

Hi Linda, Thank you for your great 4-star review! We're glad to hear that your initial contact was problem-free and that your questions were addressed promptly. We apologize for the lack of response to your query via the chat box and appreciate your feedback as it helps us improve our service. If there's anything else we can assist you with, please don't hesitate to reach out. Best wishes, Molly Grove & Dean

Posted 3 months ago

“obviously cant comment on how good a company is until you need them, hopefully never, but buying insurance was painless”

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Posted 3 months ago

Hi David, Thank you for your great 4-star review! We’re glad to hear that your experience with purchasing insurance was painless. We understand that it’s tough to judge a company until you actually need them, but we’re here for you should that time come. If there’s anything else we can do to enhance your experience, please don’t hesitate to reach out. Best wishes, Molly Grove & Dean

Posted 3 months ago

“Everything went well with taking out my car insurance through a comparison sight and signing into the account”

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Posted 3 months ago

Hi Sheila, Thank you for your great 4-star review! We're pleased to know that everything went smoothly with your car insurance process and account setup. Your feedback is important to us, and we're always here if you have further questions or need assistance. Best wishes, Jess Grove & Dean

Posted 3 months ago

“Easy set up for my insurance quote, paperwork sent to me in a timely manner.”

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Posted 3 months ago

Hi John, Thank you for the great 4-star review! We’re happy to hear that you found the set-up for your insurance quote easy and that the paperwork was sent to you promptly. Your feedback is invaluable to us, and we’re always striving to improve our service. If there's anything else we can assist you with, please feel free to reach out! Best wishes, Molly Grove & Dean

Posted 3 months ago

Grove & Dean Private Clients is rated 4.7 based on 2,513 reviews