Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,844 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,844 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 16th February 2026

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Seem quite helpful! Good friendly service and competitive pricing.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you for your review. We’re glad you found us quite helpful. Kind regards, Molly Grove & Dean Private Clients

Posted 2 weeks ago

“I have always found them very helpful”

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Posted 4 weeks ago

Hi, Thank you for your review. We’re glad you’ve found Grove & Dean very helpful. If there’s anything else we can assist with, please let us know. Kind regards, Emily Grove & Dean

Posted 3 weeks ago

“So far my experience has been a positive one, as yet I have not had to test the inner workings as I have had no cause but so far so good”

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Posted 4 weeks ago

Hi, Thank you for your review. We’re glad your experience so far has been positive and that you haven’t needed to test the inner workings yet. If there’s anything else we can help with, please let us know. Kind regards, Emily Grove & Dean

Posted 4 weeks ago

“Found this company very easy to change over. The insurance cost was better than my last company, so, I changed. I doubt if I will stay with them next year as we disagree about the value of my classic car, I provided so much information and photographs - it was hard work. Pity really because everything else was pretty good, hence 4 stars.”

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Posted 4 weeks ago

Hi, Thank you for your review. We’re glad switching was easy and that the cost was better. We're Sorry about the extra effort with valuing your classic car and the price not being agreed at what you suggested, however our team decided that the price you gave was not matching with the current market of your vehicle. Kind regards, Emily Grove & Dean

Posted 4 weeks ago

“Very good service”

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Posted 1 month ago

Hi Michael, Thank you for your review. We’re glad you found the service very good. If there’s anything else we can help with, please let us know. Kind regards, Molly Grove & Dean Private Clients

Posted 1 month ago

“Excellent service and price, no nonsense straightforward renewal of my policy. Thanks very much 👍”

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Posted 1 month ago

Hi Martin, Thank you for your review. We’re glad you found the service excellent and the renewal straightforward. If there’s anything else we can help with, please let us know. Kind regards, Molly Grove & Dean Private Clients

Posted 1 month ago

“I give you a 4 star because I haven’t got my paper form insurance documents gets after four weeks. I like it on paper because it’s easier to get my hands on. Overall it’s a good company. Thank you.”

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Posted 2 months ago

Hi David, Thank you for your review. We’re glad you overall found the service satisfactory. I’m sorry the paper documents took four weeks. We’ll look into this to help speed things up. If there’s anything else we can assist with, please let us know. Kind regards, Molly Grove & Dean Private Clients

Posted 2 months ago

“Happy to insure with this firm .”

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Posted 2 months ago

Hi Hugh, Thank you for your review. We’re glad you’re happy insuring with Grove & Dean Private Clients. If there’s anything else we can assist with, please let us know. Kind regards, Molly Grove & Dean Private Clients

Posted 2 months ago

“The initial price would have resulted in me leaving but areviewsd price,though not the cheapest, made me stay.”

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Posted 2 months ago

Hi Trevor, Thank you for your review. We’re glad that the revised pricing helped you stay with Grove & Dean Private Clients, and we’re pleased you’re happy with the value. If there’s anything else we can assist with, please let us know. Kind regards, Jess Grove & Dean Private Clients

Posted 2 months ago

“I cannot say to much because that's my 1st insurance with Grove&Dean. Need more time to give a real feedback. But so far is good. Big plus for the app which is clear to understand.”

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Posted 3 months ago

Hi there, Thank you for your 4-star review! We're glad to hear that your first experience with Grove & Dean is off to a good start. We appreciate your feedback about the app—it’s designed to be user-friendly and make things easier for you. As you continue your journey with us, we look forward to hearing more of your thoughts! Kind wishes, Molly Grove & Dean

Posted 3 months ago

“Phone answered fairly promptly and adviser was informative and professional.”

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Posted 4 months ago

Hi there, Thank you for your 4-star review! We’re delighted to hear that our phone response was prompt and that you found our adviser to be informative and professional. Your feedback is valuable to us as we strive to enhance our services even further. Kind regards, Molly Grove & Dean

Posted 3 months ago

“I changed provider this year and G&D helpful and efficient”

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Posted 4 months ago

Hi James, Thank you for your wonderful 4-star review! We're glad to hear that you found us helpful and efficient during your transition to G&D. Your feedback is invaluable to us, and we’re here to support you whenever needed. Kind Regards, Jess Grove & Dean.

Posted 4 months ago

“The telephone advisors are very helpful but the app isn't as straight forward as I would like it to be.”

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Posted 4 months ago

Hi there, Thank you for your 4-star review! We're thrilled that you found our telephone advisors helpful—your feedback truly means a lot to us. We understand that app usability can sometimes be a challenge, and we appreciate your input as we strive to make improvements. If you have any specific suggestions, we’d love to hear them! Kind Regards, Jess Grove & Dean.

Posted 4 months ago

“I am very satisfied with your service, I also have travel insurance policy with you.”

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Posted 4 months ago

Hi there, Thank you very much for your great 4-star review! We're delighted to hear that you are satisfied with our service and that you also have a travel insurance policy with us. Your support is very much appreciated, and we look forward to continuing to serve you! Kind wishes, Molly Grove & Dean Private Clients

Posted 4 months ago

“Got an RAC man out very quickly when I needed it”

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Posted 5 months ago

Hi Kenneth, Thank you for your great 4-star review! We're pleased to hear that our team was able to get an RAC man out to you quickly when you needed assistance. Your feedback is important to us and helps us continue to improve our services. Kind Regards Jess, Team Grove & Dean Private Clients

Posted 5 months ago

“All went reasonably smoothly.”

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Posted 5 months ago

Hi there, Thank you for your positive 4-star review! We're glad to hear that everything went reasonably smoothly for you. Your feedback is invaluable as we continually strive to enhance our services. Kind regards, Molly Grove & Dean

Posted 5 months ago

“Got everything sorted”

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Posted 6 months ago

Hi Antony, Thank you for your great 4-star review! We're glad to hear that everything got sorted out for you. If there's anything more we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 6 months ago

“Easy to set up. The app is quick and easy to use. Including access to all aspects of my cover. From docs. to breakdown.”

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Posted 6 months ago

Hi Steven, Thank you for your wonderful 4-star review! We’re pleased to hear that you found the app easy to set up and quick to use. It’s great that you have convenient access to all your coverage details. Your feedback means a lot to us as we strive to improve our services! Kind regards, Molly Grove & Dean

Posted 6 months ago

“Easy and understandable to initiate the policy”

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Posted 7 months ago

Hi Margaret, Thank you for your lovely 4-star review! We’re pleased to hear that you found the policy initiation process easy and understandable. It’s always our aim to make things straightforward for our clients, and your feedback helps us continue improving. We appreciate your support and look forward to assisting you in the future! Kind regards, Molly Grove & Dean

Posted 7 months ago

“Everything sorted out eventually despite being in France at the time. Don’t use their robot service it gave completely different information to factual information which caused confusion.”

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Posted 7 months ago

Hi, Thank you for sharing your experience with us! We're glad everything got sorted out, even from France. We appreciate your feedback regarding our robot service; we’re continually working to improve and enhance our customer experience. Your input is invaluable to us, and we hope to assist you more smoothly in the future! Kind Regards, Emily Grove & Dean

Posted 7 months ago

Grove & Dean Private Clients is rated 4.7 based on 2,844 reviews