Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.67

4.7 Rating 2,663 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,663 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Got everything sorted”

Helpful Report

Posted 3 weeks ago

Hi Antony, Thank you for your great 4-star review! We're glad to hear that everything got sorted out for you. If there's anything more we can assist you with, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Easy to set up. The app is quick and easy to use. Including access to all aspects of my cover. From docs. to breakdown.”

Helpful Report

Posted 3 weeks ago

Hi Steven, Thank you for your wonderful 4-star review! We’re pleased to hear that you found the app easy to set up and quick to use. It’s great that you have convenient access to all your coverage details. Your feedback means a lot to us as we strive to improve our services! Kind regards, Molly Grove & Dean

Posted 3 weeks ago

“Easy and understandable to initiate the policy”

Helpful Report

Posted 1 month ago

Hi Margaret, Thank you for your lovely 4-star review! We’re pleased to hear that you found the policy initiation process easy and understandable. It’s always our aim to make things straightforward for our clients, and your feedback helps us continue improving. We appreciate your support and look forward to assisting you in the future! Kind regards, Molly Grove & Dean

Posted 1 month ago

“Everything sorted out eventually despite being in France at the time. Don’t use their robot service it gave completely different information to factual information which caused confusion.”

Helpful Report

Posted 1 month ago

Hi, Thank you for sharing your experience with us! We're glad everything got sorted out, even from France. We appreciate your feedback regarding our robot service; we’re continually working to improve and enhance our customer experience. Your input is invaluable to us, and we hope to assist you more smoothly in the future! Kind Regards, Emily Grove & Dean

Posted 1 month ago

“Very good service will use them again soon”

Helpful Report

Posted 1 month ago

Hi Tracey, Thank you for your great 4-star review! We're so glad to hear that you received very good service and look forward to serving you again soon. Your satisfaction is incredibly important to us, and we appreciate your trust. Kind regards, Molly Grove & Dean

Posted 1 month ago

“Competitive but website leaves a lot to be desired”

Helpful Report

Posted 1 month ago

Hi Kevin, Thank you for your 4-star review! We appreciate your feedback about our website and will certainly take it into consideration as we strive to improve. It's great to hear that you found our pricing competitive. Your support means a lot to us, and we're always here to assist you with anything you need! Kind regards, Molly Grove & Dean

Posted 1 month ago

“staff all very informative. if the app would work that would be great.”

Helpful Report

Posted 1 month ago

Hi, Thank you for your thoughtful 4-star review! We're pleased to hear that you found our staff informative. We completely understand the importance of having a fully functioning app, and we appreciate your feedback. We're continuously working to enhance the user experience, and your comments help us improve. Kind regards, Molly Grove & Dean

Posted 1 month ago

“Good price, easy to deal with”

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Posted 1 month ago

Hi, Thank you for your great 4-star review! We’re thrilled to hear that you found our pricing good and enjoyed working with us. Your feedback is very important to us, and we're always here to assist you with anything you need. Warm regards, Emily Grove & Dean

Posted 1 month ago

“Considering I haven't had a motorbike for a while, the cover was reasonable and a fair quote. I had to send lots of evidence reference garage storage, licence proof etc, but it's probably the same with all motorbike quotes.”

Helpful Report

Posted 1 month ago

Hi Vincent, Thank you for your thoughtful 4-star review! We're pleased to hear that you found our cover reasonable and that our quote met your expectations. We understand that providing evidence can be a bit of a process, but it's great to know you're aware it's standard practice. Your feedback is valuable to us, and we appreciate your understanding! Warm regards, Molly Grove & Dean

Posted 1 month ago

“Very helpful and covered all points I was concerned about.Most importantly no AI”

Helpful Report

Posted 2 months ago

Hi, Thank you for your great 4-star review! We’re delighted to hear that you found our service helpful and that we addressed all your concerns. We appreciate your feedback on the personal touch—we believe it's essential! Warm regards, Team Grove & Dean Private Clients

Posted 1 month ago

“Can't access my documents so given you 4. Prefer to have hard copy docunents.”

Helpful Report

Posted 2 months ago

Hi Francis, Thank you for your feedback! We understand that having hard copies of documents is important for you, and we're sorry to hear you're having trouble accessing them. We're always here to help, so please do reach out if you need assistance with anything specific. Your input helps us improve! Best wishes, Team Grove & Dean Private Clients

Posted 2 months ago

“Great customer service.”

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Posted 2 months ago

Hi Tracey, Thank you for your lovely 4-star review! We’re thrilled to hear that you experienced great customer service. Your feedback motivates us to keep providing exceptional support to all our clients. If there’s anything else we can do for you, please don’t hesitate to reach out. Kind regards, Molly Grove & Dean

Posted 2 months ago

Author didn't leave any comments.

Helpful Report

Posted 3 months ago

Hi, Thank you for your wonderful 4-star review! We're glad to hear that you had a positive experience with us. Your feedback is valuable, and we’re always striving to improve. If there's anything we can do to reach that 5-star experience, please let us know! Warm wishes, Team Grove & Dean Private Clients

Posted 2 months ago

“It was fine to switch to G & D. and has saved me some cash. I hope I never need to claim from them, but if I do I hope that their that their service continues to be top notch.”

Helpful Report

Posted 3 months ago

Hi John, Thank you for your great 4-star review! We're pleased to hear that switching to Grove & Dean has helped you save some money. We completely understand your hopes regarding claims, and we're committed to providing exceptional service should you ever need it. If you have any questions or need assistance in the future, don’t hesitate to reach out! Best regards, Molly Grove & Dean

Posted 3 months ago

“Cheapest good insurance I could find”

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Posted 4 months ago

Hi Alan, Thank you for your great 4-star review! We're happy to hear that you found our insurance to be the most affordable option available. Your feedback is valuable to us, and we're committed to providing quality services at competitive prices. If you have any questions or need further assistance, don’t hesitate to reach out! Best regards, Molly Grove & Dean

Posted 4 months ago

“very easy and quick todo”

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Posted 4 months ago

Hi Stewart, Thank you for your great 4-star review! We’re glad to hear that you found the process easy and quick. Your feedback is appreciated, and we’re always here to ensure your experience is enjoyable. If you have any more thoughts or need assistance, feel free to reach out anytime. Best regards, Molly Grove & Dean

Posted 4 months ago

“very efficient”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your great 4-star review! We're pleased to hear that you found our service efficient. If there's anything we can do to make your experience even better, please let us know! Best regards, Molly Grove & Dean

Posted 4 months ago

“Just insured the motorhome through Groves & Dean again, found them to be very competitive with price and you get a more for your money than other insurers.”

Helpful Report

Posted 4 months ago

Hi Phillip, Thank you for your fantastic 4-star review! We're pleased to hear that you found our pricing competitive and that you feel you're getting more value for your money. Your feedback is greatly appreciated, and we're always here to help with any questions or needs you might have in the future! Best regards, Molly Grove & Dean

Posted 4 months ago

“Very helpful once you get through to a person. I do not like chat bots!!!!!!”

Helpful Report

Posted 4 months ago

Hi Lynne, Thank you for your feedback! We completely understand how frustrating chatbots can be, and we're glad you found our team helpful once you reached a person. We do offer a variety of methods as to which you can contact us by, and are happy you have found the one that suits you best. Your experience matters to us, and we appreciate your patience. If you need any assistance in the future, please don't hesitate to reach out! Kind regards, Molly Grove & Dean

Posted 4 months ago

“Easy to deal with and have installed app on phone which is handy for contacts if you need help. Only small issue was being asked to provide photo that I had a garage after getting policy! Not a big issue but first time I’ve ever been asked for that.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your 4-star review! We're glad to hear that you found it easy to deal with us and that the app has been convenient for your contacts. We appreciate your feedback on the photo request for the garage; it's always helpful to know how we can improve the experience for our clients. If you have any further questions or need assistance, please reach out anytime! Best wishes, Jess Grove & Dean

Posted 4 months ago

Grove & Dean Private Clients is rated 4.7 based on 2,663 reviews