Grove & Dean Private Clients Reviews

Name: Grove & Dean Private Clients
Address: Grove & Dean Private Clients, 7 Station Lane, Hornchurch, Essex
Rating: 4.68

4.7 Rating 2,789 Reviews

93 %

of reviewers recommend Grove & Dean Private Clients

Company Reviews

Metrics

4.7

Based on 2,789 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Read Grove & Dean Private Clients Reviews

Grove & Dean Private Clients 5 star review on 14th April 2025

David Wright

Grove & Dean Private Clients 5 star review on 13th April 2025

Anonymous

Grove & Dean Private Clients 5 star review on 11th April 2025

David Bettison

Grove & Dean Private Clients 5 star review on 1st April 2025

Stephen Dell Stephen Dell

Grove & Dean Private Clients 5 star review on 2nd January 2025

George Nayler

Grove & Dean Private Clients 5 star review on 23rd August 2024

John Richardson John Richardson

Grove & Dean Private Clients 5 star review on 15th July 2024

Jonathan Drummond Jonathan Drummond

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy quick transaction at a very fair price. Impressive, thank you.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for giving Grove & Dean Private Clients a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had an easy and quick transaction at a very fair price. Your kind words are truly impressive, and we are grateful for your support. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Is my insurance good to go? I received an email from a third party , something about signing a credit agreement for the monthly payments but I don't know yet if it complete”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Grove & Dean Private Clients with 4 stars. We greatly appreciate your positive feedback and are delighted to see that you are satisfied with our services. Kind regards, Molly Grove & Dean

Posted 1 year ago

“i would prefer to talk to a human but you take forever to answer your phones”

Helpful Report

Posted 1 year ago

Hi, We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Kind regards, Molly Grove & Dean

Posted 1 year ago

“They lost my first email and attachments. In spite of asking for confirmation of them receiving the second transmission of photos and condition report. I have not heard from them since. Their communication is this poor when I am spending money with them I am concerned what their communication will be like if I have to make a claim.”

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Posted 1 year ago

Hi, Thank you for taking the time to rate Grove & Dean Private Clients with four stars. We greatly appreciate your feedback and can confirm your comments have been passed onto the appropriate managers for review. Kind regards, Molly Grove & Dean

Posted 1 year ago

“I gave a 4 star rather than 5 star review simply because I have only just insured with them I can say my experience in arranging cover with Grove & Dean was easy to undertake ,just a matter of answering the required questions and the feed back was excellent from them . All the your information is on their own App which most companies seem to do these days.. Even easy for me to set up who is in his 80’s.”

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Posted 1 year ago

Hi, Thank you so much for awarding Grove & Dean Private Clients with a fantastic 4-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience with us. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Good efficient service”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Grove & Dean Private Clients with 4 stars! We truly appreciate your feedback and support. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Very easy to deal with”

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Posted 1 year ago

Hi, Thank you so much for your fantastic 4-star rating of Grove & Dean Private Clients! We truly appreciate your feedback and we're thrilled to hear that you found us very easy to deal with. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Quick and good service”

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Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Grove & Dean Private Clients! We are thrilled to hear that you had a positive experience with us. Kind regards, Molly Grove & Dean

Posted 1 year ago

“You people help me when a lady damaged my car”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave a 4-star rating for Grove & Dean Private Clients. We truly appreciate your feedback and support. We are thrilled to hear that we were able to assist you when your car was damaged. Providing help and support in those situations is always our utmost priority. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Found it diffcult to access my policy”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review. We appreciate the time taken along with the feedback and we will pass that onto the relevant department managers. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Very good at keeping me updated on my car insurance”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a positive review. Our team strive to offer the best possible service so your review is greatly appreciated and please don't hesitate to contact us again if you do have any further queries or questions on your policy. Kind Regards Jon Grove & Dean

Posted 1 year ago

“Very professional”

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Posted 1 year ago

Hi, Thank you very much for taking the time to rate Grove & Dean Private Clients with four stars. We truly appreciate your feedback and are delighted to hear that you found our service to be very professional. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Easy comunication.”

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Posted 1 year ago

Hi, Thank you for taking the time to rate Grove & Dean Private Clients and for awarding us with a four-star rating. We truly appreciate your feedback and are thrilled that you had a positive experience with us. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Overall service is excellent. Price a bit steep but we’ll have to see next year when my bike is no longer brand new.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for your wonderful 4-star rating of Grove & Dean Private Clients! We are delighted to hear that you found our overall service to be excellent. We truly appreciate your feedback. Kind regards, Molly Grove & Dean

Posted 1 year ago

“I have been with Grove and Dean for awhile now and they always find the most competitive price for my 27 year old Saab.. 👍👍”

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Posted 1 year ago

Hi, Thank you so much, Nicholas, for your fantastic 4-star rating! We greatly appreciate your support and kind words. We are thrilled to hear that you've had a positive experience with us at Grove & Dean Private Clients. It's wonderful to know that we have been able to consistently find you the most competitive price for your Saab. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Quite responsive”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Grove & Dean Private Clients with four stars! We truly appreciate your feedback and are thrilled to hear that you have had a positive experience with our services. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Seems good service and pri e at the .moment of renewall”

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Posted 1 year ago

Hi, Thank you so much for taking the time to rate Grove & Dean Private Clients with four stars. We sincerely appreciate your positive feedback and are thrilled to hear that you are satisfied with our service and pricing during the renewal process. Kind regards, Molly Grove & Dean

Posted 1 year ago

“Good proposal for on line renewal options . My only gripe is the Broker fee in relation to insurance cost is very excessive in cost”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to rate Grove & Dean Private Clients with 4 stars. We sincerely appreciate your feedback and are glad to hear that you found our proposal for online renewal options to be beneficial. We understand your concern regarding the broker fee in relation to the insurance cost, and we appreciate you bringing this to our attention. Your feedback helps us improve our services and pricing structure. Please be assured that we will review this matter internally to ensure a fair and competitive pricing model. Kind Regards, Jess Grove & Dean

Posted 1 year ago

“Everything works fine, but it would be better if there was a printed copy of the insurance cover sent in the post that could be left in the car for any emergency. It is not always convenient to print out from an online description or access it when on a journey.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to leave us a 4-star rating for Grove & Dean Private Clients. We truly appreciate your feedback and are thrilled to hear that everything is working fine for you. We understand that having a printed copy of your insurance cover sent in the post would be more convenient, especially in emergency situations. We apologise for any inconvenience this may cause. We greatly value your suggestion and will definitely take it into consideration for future improvements to our services. Kind Regards, Jess Grove & Dean

Posted 1 year ago

“Good price and good service.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much for taking the time to rate Grove & Dean Private Clients with four stars! We genuinely appreciate your feedback and are thrilled to hear that you had a positive experience with us. At Grove & Dean Private Clients, we constantly strive to provide our customers with both a good price and good service, so we're delighted that this resonated with you. Rest assured, we'll continue to work hard to maintain this level of satisfaction for all our valued clients. Kind Regards, Jess Grove & Dean

Posted 1 year ago

Grove & Dean Private Clients is rated 4.7 based on 2,789 reviews