“Queried why an insurance underwriting company was quoted, in a Key Facts document on their website, as being regulated by the FCA and PRA when in fact the insurance company had been removed as being authorised in December 2016. I was thanked for bringing this to their attention and was advised that they would call me back when matters had been referred to company acting on behalf of the insurance company. I am not impressed by such lack of relevant knowledge, which may be in breach of regulation.”
“Had a quote by compare the market, phoned up, was transfered 4 times. They said that there was an IT problem and the price doubled. I went back to Compere the market, quote was the same as the original one. rang up again and they said they would let me have it for that price.
After 1 hour on the phone alarm bells were ringing for me. I sudder to think how it would be if I had to make a claim. My advise would be go elsewhereand save yourself the hassle.”
“Really ridiculous admin fees. They are clearly in the market of exploitation and haven't realised that customer service is what keeps people coming back.
I will do all I can to spread the word that you should not use this company....they are like some horror story from the 80's! I predict their future to be very poor.....hopefully.”
“Took a classic car policy out with these guys spoke to someone called Adam who was very helpful and understood a true classic car enthusiast like me. I will use again for my other classic cars and will refer all my club members”
“Very poor service from this so called insurance expert. My policy has been handled badly from start to finish and I am the one who will be out of pocket on this. Joke of a company”
“customer service very poor. hard work with them. take the large sums off me plus after 14days cancelation still take my payment every month for 2months till i cancel my direct debit. no money was give back to me.... be warned with this company.. nobody mention of this company for a reason.”
“will not deal with this company again,very bad and costly experience .Very difficult to actually have a meaningfull conversation with any sales person.Quite arrogant at times.”
“I did not realise there is a non-refundable £55 fee even if you cancel within what we thought would be a 14 day cooling off period. As I work in the industry I focused more on the cover offered to my partner rather than the fees.
My partner was called by the company less than 24 hours of taking out the policy. I thought initially this was a fab touch as it ensures we made no mistakes. My partner had to pass me the phone during the call as he found the broker extremely arrogant and rude.... Unfortunately I must agree with him. I was told we hadn't advised my partner would be driving to work, but only options on the comparison website were social/domestic/pleasure or business use. Business use was not appropriate and so we selected the other option. We were told this was not correct and so there would be an additional £16 to pay... Plus £55 admin fee... We were shocked by this as this option was not on the website. This would also mean you must also get this instant money maker from most of your clients in your "efficient" post-cover call.
When I queried this, I was made to feel like an idiot by someone who clearly needs some lessons in rapport-building. I also was told I was making no sense, which I really did not appreciate... I would invite you to listen to the call made to us at 14:47 today.
As it was cheaper to do so, we have carried on our policy but feel like we have been forced to do so. I will say the admin fee was reduced by 50% which helped, but still we were not overly happy to pay it.
I am worried from the comments below that when we send NCD proof you will contest this and charge more fees!
I am very pleased to see the claims are handled elsewhere... But when I checked this I was again made to feel an idiot, as you are of course a broker and so of course you don't handle claims - these can be outsourced by the Insurer and some brokers are quite hands on so I thought I would query it.
In summary a few of these reviews fill me with hope, but I would like our experience so far to be addressed.... I await your further contact.”
“It was a real pain trying to get Grove and Dean to accept my no claim bonus although I provided them with proof/details. I am not at all happy with them.”
Hi John;
It's great to hear that we could be of help when dealing with your queries, it's great to hear the positive feedback also.
Best Regards;
Grove & Dean
Hi Paul;
Thank you for the positive feedback it's greatly appreciated. It's good to hear that you're happy with the service and that we could find you a competitive quotation too.
Kind Regards;
Grove & Dean
“I recently crashed my car and was insured with Grove & Dean. I was a bit concerned as i'd never made a claim before but i was impressed how easy it was to notify the insurance company and get my car sorted.
All the staff that i spoke to were helpful and the repair garage done a great job fixing the bumper. I reckon they had it fixed within two weeks which i was happy with.”
“I took out a policy with Performance Direct on the 19 February 2016. What a mistake that was!! I wanted to lapse my old policy and take up a new one for a new car. The new quote was so far out i cost that I had no option other than cancel my policy. I didnt want to leave but because the quote was so high and I cancelled I have been penalised for your failure as the £166 I paid in February will only return £46!!
Beware any driver tempted by the low quotes initially given by this company!”
“I recently broke down the service I received was second to none, very helpful and friendly and professional
I was more than happy with the service
Thank you very much.”
Hi Michael;
Thank you for leaving us positive comments regarding your breakdown experience, we understand that this can be a frustrating time, so I'm pleased to hear that all went smoothly!
If you have any questions, or need further assistance, please let us know as we're happy to help.
Kind Regards;
Lauryn
Grove & Dean
Posted 10 years ago
Hi Michael;
Thank you for the positive comments regarding the service you received hen yo broke down, it's great to hear that we could be of assistance and help when needed.
If you need anything further, please feel free to get in touch.
Best Regards;
Grove & Dean
Hi;
Thank you for taking the time to review your experience with us, I'm pleased to hear that it's been a positive one.
It's also warming to know that you would recommend us, so thank you.
Kind Regards;
Lauryn
Grove & Dean
“Grove and dean were brilliant. The price of the policy was very good, the staff are really helpful and friendly. The policy offered everything I needed. Would definitely recommend grove and dean insurance . 5 stars thank you !!!”
Hi Paul;
Thank you for taking the time to leave us such positive comments, we appreciate the feedback.
I'm pleased to hear that you're more than happy with the service provided when dealing with your van insurance and that we could offer everything you required.
If you need anything from us, feel free to let us know!
Kind Regards;
Lauryn
Grove & Dean
Hi Robert;
Thank you for leaving us positive feedback in regards to your motorbike insurance with us, I'm pleased to hear that we could offer value for your money on your policy as this is what we strive for.
Best regards;
Lauryn
Grove & Dean
