I did not realise there is a non-refundable £55 fee even if you cancel within what we thought would be a 14 day cooling off period. As I work in the industry I focused more on the cover offered to my partner rather than the fees. My partner was called by the company less than 24 hours of taking out the policy. I thought initially this was a fab touch as it ensures we made no mistakes. My partner had to pass me the phone during the call as he found the broker extremely arrogant and rude.... Unfortunately I must agree with him. I was told we hadn't advised my partner would be driving to work, but only options on the comparison website were social/domestic/pleasure or business use. Business use was not appropriate and so we selected the other option. We were told this was not correct and so there would be an additional £16 to pay... Plus £55 admin fee... We were shocked by this as this option was not on the website. This would also mean you must also get this instant money maker from most of your clients in your "efficient" post-cover call. When I queried this, I was made to feel like an idiot by someone who clearly needs some lessons in rapport-building. I also was told I was making no sense, which I really did not appreciate... I would invite you to listen to the call made to us at 14:47 today. As it was cheaper to do so, we have carried on our policy but feel like we have been forced to do so. I will say the admin fee was reduced by 50% which helped, but still we were not overly happy to pay it. I am worried from the comments below that when we send NCD proof you will contest this and charge more fees! I am very pleased to see the claims are handled elsewhere... But when I checked this I was again made to feel an idiot, as you are of course a broker and so of course you don't handle claims - these can be outsourced by the Insurer and some brokers are quite hands on so I thought I would query it. In summary a few of these reviews fill me with hope, but I would like our experience so far to be addressed.... I await your further contact.