“I will not use this insurer again because they increased my premium by £80 after I had decided to go ahead with the policy because of an accident for which I claimed no money. They would have charged £ 50 to not go ahead with the policy. Also, I received several telephone calls after I had taken out the policy, asking if I wanted to claim compensation for the accidents I had had. When I told this company that I was not in the car at the time of the accidents, the operator said that the insurance company had told them that I was in the car. My contact numbers must have been sold by my insurers to this other company, which I thought was illegal.”
“Grove & Dean are no different from any other broker I've dealt with as long as you keep paying there's no problem miss a payment then come the threats.”
“The original policy they sold me was not suitable for my needs, it had very limited European cover. I had to cancel it and take out another policy with them which then resulted in increased costs. Originally I picked the cheapest quote but have learned my lesson, you must insist on full details of the cover provided before buying. I also had great difficulty in getting proof of no claims from my previous Spanish insurer and received no help what so ever from Grove & Dean. Altogether an experience I will not be repeating with them.”
“Found them poor in correspondence not helpful on phone had a poor attitude to customer service. I will not be renewing my insurance with them when it expires.”
“Do not I repeat, do not deal with this company...absolute bunch of crooks! Kept my deposit, cancelled my policy then charged me a whopping cancellation fee. When I refused to pay their extortionate fee, as they cancelled, not me, they set their debt collectors on me......”
