Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,634 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am surprised that I have been asked to write a review when the product has not been delivered and nor have I been given a definitive date for delivery or a tentative date for one. Both of my emails to the company have been replied to but not answered my questions. You can't phone them. It goes on to a pre-recorded message saying that due to the lock down staff are working from home and can not take calls. Contact through email only. Thoroughly disappointed with the service.”

Helpful Report

Posted 5 years ago

“Easy to order. Always answered our emails. Also the carrier used was very good. He carried our delivery to where we asked with no grumbles.”

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Posted 5 years ago

“Very good , would happily use this company again in the future.”

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Posted 5 years ago

“Very good service, I would recommend to family and friends and would use them again and again.”

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Posted 5 years ago

“Ordered a shed on 20th April with a 10 working day turn around. After many many emails asking where it is - today (18th June) got a email to say you were unaware there was a problem with the order. That despite the fact you had replied several times saying it was being investigated. Shockingly bad customer service. You have now said it is out of stock! You can't blame covid for this poor job! Refund requested and I'm looking else where. Would never trust this company again.”

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Posted 5 years ago

“After 3 weeks and me chasing them for my delivery date of 7-14 days I was told the item wasn't picked from the stock and hence after I had enquired they found this out and hence had run out till next delivery in 4 weeks time. A joke, very poor handling and communication. Since cancelled the order and booked a keter via Amazon Prime for delivery in a week.”

Helpful Report

Posted 5 years ago

“Unfortunately not a great experience. The shed was very late, mainly because of Covid shut down which is understandable. However communication with me about this was very poor with communication coming from Rowlinson (the shed manufacturer) as well and in a dislocated manner. Garden Street had no idea that my delivery had been cancelled due to stock being missing and then no idea that the delivery was actually coming (many weeks later). When it finally arrived, the shed felt roll which was at the bottom of the package was trashed (see photo) and Rowlinson have yet to replace it. I've now gone an bought new felt from Wickes as its been as week since I wrote back to say it was trashed and no response. The shed itself looks nice when its done but construction is pretty rough with slats on the door not even cut straight at the bottom.”

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Posted 5 years ago

“The garden planter, which arrived within the 14 - 28 day timeframe, was easy to assemble and is an attractive addition to my garden. I am very happy with the product and the service I received from Garden Street.”

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Posted 5 years ago

“Very good service.”

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Posted 5 years ago

“Terrible, still have not received the item after 1 week overdue now and no one answers the phones or emails. Where is the bike store I ordered..... it said it was in stock? Would not recommend.”

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Posted 5 years ago

“I ordered an item, it didn’t turn up. I contacted the company to see where it was, at this point they advised me the product was out of stock and not due to arrive for another month. I don’t have a problem waiting but their website didn’t state the item was On preorder! And the company didn’t get in contact to tell me it was delayed.”

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Posted 5 years ago

“Excellent service, very helpful and an easy purchase , delivery earlier than quoted.”

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Posted 5 years ago

“Product was despatched from Leisure Go, not Garden Street. Poor communication meant set was two weeks late. Courier maintains they were given wrong customer details. Sadly two chairs were damaged when received. Still awaiting reply to my complaint. For a garden set costing approx. £600 I think this is really poor and would not deal with this company again.”

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Posted 5 years ago

“How can you write a review when we have not received the item or had any communication since we placed the order!”

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Posted 5 years ago

“We haven’t had our purchase yet! I have emailed to find out what the delivery date will be but haven’t received a reply yet.”

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Posted 5 years ago

“Would happily recommend to friends and family. Pre-ordered and was kept informed along the way.”

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Posted 5 years ago

“Purchased a GL parasol . It’s lovely apart from no fastener on parasol to keep it closed when not in use . Thought it would have one like in my last parasol”

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Posted 5 years ago

“Excellent service, price and delivery ! I am delighted with my new garden furniture!”

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Posted 5 years ago

“I have spent £899 on a pergola which has NOT been delivered, despite the delivery company saying they had delivered it. I have spent over two weeks chasing garden street and asking for answers but keep receiving “we are investigating this” answers. I have been offered no refund, no answers, not even an apology. I will be taking legal action.”

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Posted 5 years ago

“Appalling service. Have had almost £1,000 of mine for a couple on months now and nothing delivered. They don't answer phone calls and take over a week to respond to emails. When they do respond they give you another delivery window that has been missed. No customer complaint details on their website so no idea how to get our money back. Go elsewhere!”

Helpful Report

Posted 5 years ago

Garden Street is rated 4.2 based on 7,634 reviews