Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,636 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two days after placing my order I received an email cancelling my order as item was out of stock. Received a full refund at the same time. Obviously very disappointed but a prompt service was appreciated.”

Helpful Report

Posted 5 years ago

“I have bought a 3M Grey Garden Parasol from Garden Street.co.uk, which stated on the website that was IN STOCK and available for delivery !! They then sent an email stating delivery would be about 14 working days from order placed 31/5/2020 so placed the order & they took our money. This was fine, but it is now 16 days, having sent numerous emails in the interim so thought I would call for an update - they are not taking phone calls! So I thought I would have a look at their website to see any up to date information, and found my grey garden parasol is no longer in stock, although they took payment for it 3 weeks ago! I would like to be contacted & at least offered some sort of compensation or an alternative for the inconvenience or full refund TODAY 19/6/2020!!!!! Frustrated with their generic emails stating they will reply in 5 days !!! I am now really worried that this is a scam and will be contacting Trading Standards in their area if I don’t hear from them within the next 24hours ! Be Very Careful Buying from this Company!”

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Posted 5 years ago

“Very easy to order; delivery was prompt (2 days) and product, table cover, was as described. In fact I ordered a second one based on the quality of the first.”

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Posted 5 years ago

“Order arrived within a week despite being out of stock and due in in 2 days when ordered. Very impressed, especially with the current Covid situation making things more difficult for businesses.”

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Posted 5 years ago

“Delivery exceeded expectation as bench arrived earlier than advised. Very happy with product. Not a problem because we are currently ‘staying at home’ due to COVID but usually confirmation of delivery date would be needed for an item of this size.”

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Posted 5 years ago

“Great service exactly as described.”

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Posted 5 years ago

“Took my money but didn't have the item.”

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Posted 5 years ago

“Item ordered on 30/5/20 stating 5-10 working days for delivery. No delivery or email update received by 20/6/20.”

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Posted 5 years ago

“Ordered patio dining set. Very pleased with it. Service and delivery excellent”

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Posted 5 years ago

“Ordered item beginning of april. never received my order and still waiting on refund. they are even lying on this site, saying they have a live chat option, which they don't, and don't even try to phone them now. Thank god for Covid so they have something to blame for their ignorance and stupidity”

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Posted 5 years ago

“Everything fine, thank you”

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Posted 5 years ago

“Ordered shed over a month ago. Have heard nothing since. No answer on phone number. No response to emails. I understand Covid19 has probably caused delays so I waited 1 month before attempting to chase for update. Poor communication and 0 customer service.”

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Posted 5 years ago

“Great table and chairs. Fairly straight forward to put together. Delivery was quicker than expected.”

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Posted 5 years ago

“Thanks for asking me for a review but my order hasn't arrived as yet. I am hoping for a delivery later this month and can move the star rating towards 5!!. Kind regards Graham”

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Posted 5 years ago

“I haven’t received my purchase yet and ordered it twice 🤷‍♀️”

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Posted 5 years ago

“Great parasols, great service!”

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Posted 5 years ago

“Placed order 29/5 with a 7-14?day delivery, item showing as not dispatched yet and now out of stock on website. No communication received concerning my order”

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Posted 5 years ago

“We placed an order WEB129161 worth about £1600 on 29th May. We have had one automated email reply to a request for information about our purchase but no personal email, no telephone response and no information from your delivery company. It is now the 18th June and we have no product but you have our money. What do you think we feel! It is doubly impertinent that you ask for feedback before you have done anything to deserve it! There is no delivery!!”

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Posted 5 years ago

“Very pleased with the service and quality of bin store”

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Posted 5 years ago

“I would like to write a review but I have not received my order yet”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,636 reviews