Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,636 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. No customer service. I ordered a fairly expensive shed which had missing parts. Due to the Corona crisis garden street don’t accept calls (makes no sense to me) and they aren’t relying to emails either. So basically you will be paying online, receiving a poor incomplete product and have no chance at getting a refund or speaking to customer service. I would recommend buying from a proper company like B&Q or Wickes.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“Placed order. They took my money out immediately but it’s now three weeks later I have had absolutely no contact from them about delivery and no sign yet of my garden furniture. Not impressed.”

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Posted 5 years ago

“Really disappointed with the product, plastic cut badly, causing stress on lining up framework, nothing seems to slot into place, everything is forced. Takes ages to assemble, and looks awful on completion, got to buy Clear Silicon to make best of a bad design. For the money 2 stars a generous.”

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Posted 5 years ago

“excellent product”

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Posted 5 years ago

“When the item arrived it was heavily damaged. Emailed Garden Street who were very helpful abd sent replacement parts no questions asked. Now built and a very sturdy and good looking potting bench. Great service.”

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Posted 5 years ago

“goods arrived as promised”

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Posted 5 years ago

“I am still collection of item(s) that I need to return. I contacted you over a week ago and am still awaiting confirmation of collection by your transport agent.”

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Posted 5 years ago

“The storage unit was delivered as quoted, was easy to assemble and met my expectations. Would definitely shop with Garden Street again.”

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Posted 5 years ago

“Ordered £2.5k worth of garden furniture in mid May, at the time of purchase I was advised half my order was out of stock and new stock would arrive mid July, however they would deliver what was ready to dispatch ASAP, a date was arranged but nothing arrived, unable to communicate with anyone via telephone, therefore had to wait for them to respond to my email, which took a week, only after I advised them I would cancel my order. They informed me they were awaiting info from their warehouse regarding my order, I advised them I would give them 48 hours to respond otherwise I was cancelling my order, I received a response within a couple of hours advising me the items in question were damaged therefore asked me if I wanted to cancel my order, which I did, surprisingly, I received a refund that day. However today the so called damaged goods arrived at my home, I obviously advised the poor delivery guy that I would not accept them and sent another email to this company advising them of their incompetence. Throughout this experience I took into account the extraordinary circumstances we are facing but this was farcical and the worst customer experience I have ever experienced I would prefer to give this company NO stars”

Helpful Report

Posted 5 years ago

“I am still waiting for my refund of items you said you had in stock, then after three weeks I had to contact you to see where my items were, to then be told you never had them in stock, and would not be available until September. I asked for an immediate refund, which has still not been processed. It's a shame you don't have minus stars on your review page. You are the worst company I have ever had the misfortune to do business with. Hilariously you still send me an email asking ' how you did'... Appallingly.. in case you care!!!! I will be contacting the trading standards office, and the police to let them know of your fraudulent actions.”

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Posted 5 years ago

“I was surprised to receive an email from Garden Street asking for a review when I have yet to receive an undamaged and complete product. The issue with the item is not in the workmanship but in the way it has been packaged and transported. The item ordered was a swing chair and so far I have had one delivery of a damaged seat and then approximately a week later the A frame for the seat was delivered. I have been unable to assemble the frame and seat due to some fixings being missing, including the chain that completes the swing seat. I have been assured that these issues will be rectified so perhaps I can provide a review of the product when I can actually assemble and use it. I understand that circumstances are difficult at this time, however the problems with this item are as a result of inadequate packaging and poor communication which can surely be addressed.”

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Posted 5 years ago

“I can't write a review as I have not received my order yet”

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Posted 5 years ago

“good quality awning looks lovely up and very easy to put on wall. good value for money and was delivered in just a few days.”

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Posted 5 years ago

“I still have not received the order. It still says awaiting dispatch, and yet I receive an email asking me to review the service!! When I ordered I was told the items were in stock! Very disappointed!”

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Posted 5 years ago

“excellent service..prompt replys to e-mail enquiries.polite and courteous staff. would recommend”

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Posted 5 years ago

“Not received product yet. No information other than awaiting dispatch”

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Posted 5 years ago

“Rowlinson Gazebo was delivered 3 days after ordering it (I thought we were going to have to wait 4 - 6 weeks) . No issues at all, good price, good product, would not hesitate to use Garden Street again”

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Posted 5 years ago

“Great table and chairs. Slightly darker in colour than the picture implied, but great quality and really easy to put together.”

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Posted 5 years ago

“Very good customer service but still no item thanks”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,636 reviews