Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,634 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“poor customer service. I was sent the customer review questionnaire before I have the goods( two steamer chairs oder value £1,150.00). Order placed with garden street on 25th May. I chose them because they had them in stock with delivery in 5-10 days. Currently over three weeks since order. Online advice "still processing order" but money taken in full at time of order. I have sent emails requesting an update but nothing. Terrible service. Over promising.”

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Posted 5 years ago

“Armona Sofa Set (rattan furniture) delivered yesterday. Built by myself within an hour, very easy to assemble. Really sturdy and well made. Makes my new decking area look superb.”

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Posted 5 years ago

“Is this a serious email, have still not received the product or any contact whatsoever from ordering 3 weeks ago.”

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Posted 5 years ago

“Bit surprised to be asked to review your service when haven’t received item yet Nor have I had email to say when it is due. Hopefully soon. Thank you. David Wimpenny.”

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Posted 5 years ago

“Good product right price delivered early”

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Posted 5 years ago

“I ‘m unable to rate higher as after buying the garden pod chair I was then emailed the following day to say it was out of stock. Even though I had paid for it.Not sure yet whether my money has been refunded to my card but the company says I have. So unfortunately I can’t review the product.”

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Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“Received my ordered items in jig time. All parts and instructions clear and precise.”

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Posted 5 years ago

“Service was excellent pity about the Product . Fell a part while placing on patio and had to be rebuilt. Only stapled together. Very poor for the price paid. Don't buy the two tier planter”

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Posted 5 years ago

“Prompt service and item is exactly as promised. Full marks all round”

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Posted 5 years ago

“The delivery took a bit longer due the Covid situation, could have been kept updated as on ordering the information given was awaiting stock. The product is very good, sturdy and durable but the instructions were poor, steps all back to front which made it take much longer but happy overall with the furniture.”

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Posted 5 years ago

“Did not receive firm notification of delivery”

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Posted 5 years ago

“The item arrived a little slower than expected but I put this down to Covid-19. I did email Garden Street as to when I could expect the item but had no answer to the email. Over all could do better, maybe down to Covid-19.”

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Posted 5 years ago

“Very pleased with Companion seat. Came quickly considering we were on lockdown due to Covid 19. Only criticism was I had no notification it was coming on the day it arrived. I had gone for a walk and when I came back it was left in full view in front of my front door, it could have been stolen. I’d had no correspondence from delivery people.”

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Posted 5 years ago

“Very happy with service. All items delivered as advised and excellent quality.”

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Posted 5 years ago

“Fantastic service 5 star customer service and very speedy delivery once my items came into stock . Would highly recommend”

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Posted 5 years ago

“Poor customer service - very slow response to emails. Ended up contacting Rowlinsons directly, who provided an order update by return and followed up with the courier who provided us with an accurate delivery date. Wouldn’t use Garden Street again.”

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Posted 5 years ago

“Poor. No customer service. I ordered a fairly expensive shed which had missing parts. Due to the Corona crisis garden street don’t accept calls (makes no sense to me) and they aren’t relying to emails either. So basically you will be paying online, receiving a poor incomplete product and have no chance at getting a refund or speaking to customer service. I would recommend buying from a proper company like B&Q or Wickes.”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,634 reviews