Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,633 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 17th February 2026

417

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Damaged bistro set delivered in inadequate packaging. No phones as not diverted during Covid. Late to respond to emails, don't give a name. Second damaged bistro set arrived/rejected. First not collected. Still waiting for an adequate response with large box blocking hallway. Not recommended.”

Helpful Report

Posted 5 years ago

“Took the money even though they had no stock....had to request a refund! Won’t be using this company again”

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Posted 5 years ago

“Purchased a lovely berometer online, was going to be a father's Day but sadly my order was cancelled with no reason why. I would have happily waited until it was in stock if that was the problem.”

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Posted 5 years ago

“Still not received! Goods were ordered 30th May with a 5 -10 day delivery. As at 20th June still no goods and no contact from Garden Street.”

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Posted 5 years ago

“Site easy to navigate, very prompt service and my 89 year old mum thrilled with her new bench.”

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Posted 5 years ago

“I haven't actually received any products that I have ordered.”

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Posted 5 years ago

“Good value,”

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Posted 5 years ago

“Excellent garden furniture”

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Posted 5 years ago

“2 weeks in and still not received the order! i had a customer service person say they would look in to it and heard nothing back...”

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Posted 5 years ago

“Ordered a garden mini shed (not cheap) and after waiting a month told that I would have to wait another 5 weeks as the supplier is out of stock. Garden Street should know what stock levels are before taking orders. They also take the money up front.”

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Posted 5 years ago

“Fab parasol thank you”

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Posted 5 years ago

“Very pleased with the product I received and the prompt delivery ,thank you”

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Posted 5 years ago

“The parasol is good quality and as shown on the website. Delivery was quick.”

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Posted 5 years ago

“Great service item arrived direct from Leisure Grow Products Limited recommend”

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Posted 5 years ago

“I am really disappointed and disgusted that you ask me to write a rating of my product, I ordered it on the 26th March and still haven't received it no contact from any of you whether your working from home or at the business you should contact your customers and keep them informed”

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Posted 5 years ago

“I would love to say how lovely it is but haven’t received it !!!”

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Posted 5 years ago

“I had purchased a beautiful table and 4 chairs for the garden on 26th March 2020 I am totally disappointed with this company after being told it was to be delivered and then it wasn't I took a day off work especially and they are not taking any calls at all and I emailed them 72hrs ago and they still haven't replied”

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Posted 5 years ago

“Two days after placing my order I received an email cancelling my order as item was out of stock. Received a full refund at the same time. Obviously very disappointed but a prompt service was appreciated.”

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Posted 5 years ago

“I have bought a 3M Grey Garden Parasol from Garden Street.co.uk, which stated on the website that was IN STOCK and available for delivery !! They then sent an email stating delivery would be about 14 working days from order placed 31/5/2020 so placed the order & they took our money. This was fine, but it is now 16 days, having sent numerous emails in the interim so thought I would call for an update - they are not taking phone calls! So I thought I would have a look at their website to see any up to date information, and found my grey garden parasol is no longer in stock, although they took payment for it 3 weeks ago! I would like to be contacted & at least offered some sort of compensation or an alternative for the inconvenience or full refund TODAY 19/6/2020!!!!! Frustrated with their generic emails stating they will reply in 5 days !!! I am now really worried that this is a scam and will be contacting Trading Standards in their area if I don’t hear from them within the next 24hours ! Be Very Careful Buying from this Company!”

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Posted 5 years ago

“Very easy to order; delivery was prompt (2 days) and product, table cover, was as described. In fact I ordered a second one based on the quality of the first.”

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Posted 5 years ago

Garden Street is rated 4.2 based on 7,633 reviews