Garden Street Reviews

Name: Garden Street
Rating: 4.23

4.2 Rating 7,874 Reviews

81 %

of reviewers recommend Garden Street

4.2

Based on 7,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Visit Website

Phone:

03335771926

Email:

sales@gardenstreet.co.uk

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Garden Street 5 star review on 22nd August 2026

419

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend this company to anyone. If you're lucky you might get sent a good quality item, but beware if not they are incapable of arranging to collect the item and refund you.”

Helpful Report

Posted 6 years ago

“Customer service is not existent. I have requested an item to be returned for the last two months and they have not done so. They do not take customer calls and just fob you off via email. I would say don't trust them at all because if there is a problem they do nothing and ignore it. I think the only way to get anywhere is to take the to small claims court 😒”

Helpful Report

Posted 6 years ago

“I fully appreciate that things are not as usual at this time, but when I ordered my items you told me they were in stock and I paid and ordered them only to be telephoned many weeks later not from Garden Street but the supplying company that they would be at least a month before they could supply the goods due to the Covid situation which I fully understood. I finally received my order yesterday. I just think that it would have been better to have better communication from Garden Street and I personally think that there is definite room for improvement with their customer service and taking payment when they did not have the items in stock”

Helpful Report

Posted 6 years ago

“I bought an items that arrived damaged in April. I have still not received my refund even a month after the item was picked up and returned. Have been told for weeks that it has been refunded with nothing in my account. Dire customer service.”

Helpful Report

Posted 6 years ago

“Avoid this company like the plague. They will take your money, then ignore you. I've never had such bad customer services”

Helpful Report

Posted 6 years ago

“Received my order on time great communication, dealt with any queries really fast, we are delighted with our order and would definitely recommend this company and will be ordering from garden street again!! So many thanks from us”

Helpful Report

Posted 6 years ago

“⚠️AVOID THIS COMPANY- IT IS EITHER A HIT OR MISS WHEN IT COMES TO THE COMPETENCE OF THIS FIRM. AVOID AND SAVE YOURSELF THE HASSLE OF CHASING ORDERS. ⚠️ I ordered 3 items (over 2 separate orders). I have only received 2 items. I am out of pocket £288 for a royalcraft LED parasol as they say it was dispatched. I have had to get PayPal involved to help me get my money back. I ordered it on the 30 May 2020.”

Helpful Report

Posted 6 years ago

“Web Order 132276 Order was received damaged. E-mailed customer services, replied that if I let them know which parts were damaged they would replace them, E-mailed reply that this was a ready assembled unit, and we need a complete replacement. Still waiting for reply 10 days after last e-mail. Not impressed.”

Helpful Report

Posted 6 years ago

“Shed ordered 16June,told it would arrive26 June by company and contacted by couriers on 24 June. Recontacted by couriers next day saying shed out of stock...even though it was yourselves who contacted me re shed in stock...Told on 1st July courriers will be in touch shortly...still waiting....Very disappointed with all the lies....Refer to email communications. I just want to know ….I don't want to have to cancel order and get refund but will have no option if this is not dealt with very soon...Its a lot of money ..”

Helpful Report

Posted 6 years ago

“Don’t order anything from garden street it will never arrive and their customer service is terrible. They will take over a week to get back to and don’t resolve any of the issues.”

Helpful Report

Posted 6 years ago

“Have contacted them by email six times regarding delivery of my Shed. A week ago they said it had been delivered, I have not received it. They said they would look into it, but still no communication, asked them to ring me, to no avail The quoted delivery time is now overdue. Would not use them again, it's been very stressful dealing with them”

Helpful Report

Posted 6 years ago

“We purchased Polram Monaco Gazebo. It was worth the wait. Arrived without fuss and intact. Was a delay in erecting gazebo as patio and path needed to be built first. My husband managed to erect the gazebo mostly on his own. He just had a extra pair of hands to help correctly site the legs. Clear instructions and easy to put together. We love it!!!! A great addition to the garden.”

Garden Street 5 star review on 8th July 2020

Helpful Report

Posted 6 years ago

“5 emails sent, still no response....order supposed to be here 2 weeks ago, no signs.... Worst customer service I have ever experienced. No phone lines open? All other companies seem to be capable of answering emails and phone calls during the challenging times we are experiencing. Wish I had read reviews before ordering....”

Helpful Report

Posted 6 years ago

“Extremely good Customer service. Answered my email questions really speedily and delivery was much sooner than quoted which was excellent. I will not hesitate to use Garden Street again.”

Helpful Report

Posted 6 years ago

“I ordered an Arbour 25th May. Still hoping it will turn up! I shall be contacting my bank if nothing shows up. Fingers crossed then!”

Helpful Report

Posted 6 years ago

“Awful service, do not order from here you will be disappointed.we order a playhouse which arrived without one roll of felt. We recieved an email saying it was on Express delivery and it has never turned up and this company are ignoring all emails”

Helpful Report

Posted 6 years ago

“we ordered a outdoor corner rattan settee with table, after empty promises of delivery and poor communication we received our set to find the glass top smashed, no fault of the supplier but very poor response and after service, the rattan is now coming apart due to there being no table top, the suppliers response is that due sunlight and certain objects amplifying the sun this can occur, we have a table that cant be used as a table and also shouldn't be left in the garden as sun light can cause damage to it. UNDER NO CIRCUMSTANCES USE THIS COMPANY,”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I have ordered a gazebo- very pricy at almost 900 pounds on the 29/05/20, I cant get through on telepne lines my emails have only been replied once promising to get back to me as soon as. Not even an option to collect myself or refund!!!. Its been well over six weeks now and don't know what to do. All plans have been ruined.I feel a fool....”

Helpful Report

Posted 6 years ago

“Price very favourable, product fulfilled expectations and ordering/delivery very starightforward.”

Helpful Report

Posted 6 years ago

Garden Street is rated 4.2 based on 7,874 reviews